Shop Talk
We're soooo busy......
SBD
Why does the last hour of the day.............
Smoke breaks....
Future AT&T employee
what is it with today
Four more hours
eff you blackfriday
UGH
The way I want to quit
Happy Holidays
Anyone got any stories...
corp. retail vs. indierct
It's sooooo slow.......
UUUGGGHHH!!!
Custy> John Jerkface
Me> Thank you, John. And are you an existing ***** customer?
Custy> No, I'm actually a (enter 3rd party retailer here) employee. I need help activating this Blackberry that I just sold a customer.
Me> (trying to sound as ticked off as I feel) And you're calling ME because...
Custy> I thought you could transfer me to tech support.
Me> ๐ฟ Do you not have the number??
Custy> Yes, just thought it would be easier to have you transfer me.
Me> The number to tech is ###-####. Next time please contact them directly. Hold on the line and I will transfer you.
๐ ๐ Hope you speak spanish, Mr. Jerkface :...
(continues)
classic ustomer traps
me: hi thanks for calling sprint how can i help you?
custโน๏ธ in a very kind voice) hi this is mr dumbo, how are you today?
me: good, how are you?
cust: (changes to a serious tone) im not doing good right now, listen i want....
sometimes i think they dont ask you how youre doing out of habit but they do it on purpose so they can respond to you by saying "theyre not doing good for such and such phone issue"
how about this one. cust ask to pay bill with a credit card, they know how much the due bal is but when you try to run the card it goes back with insufficient funds.
cust would then act surprised and ask to process for a lower ammount until you go down to the lowest possible ammou...
(continues)
Yeah no more Sprint!
Glad I don't sell Sprint, sad I don't have income. It's not rocket science, they shouldn't have put a Sprint store here to begin with.
To all AT&T employees






