Shop Talk

I just got a call with a customer having a pop up come onto his screen stating: VVM Listener: Allow or Deny...Does anyone know what this is?

Good evening folks,

I have an issue with Sig Capture, Windows 7 and EROES. Java is functioning fine (according to the Java website), Sig capture works with other software. When you click to capture signature it brings the box up but the Java icon freezes and nothing happens.

I have tried uninstalling, clearing cache, everything Sig Capture Troubleshooting PDF in infocenter says to try (several links on that page on invalid, like the link to JRE 5.0).

Any suggestions? I installed everything on a different Windows 7 laptop and all works fine.

Thanks for your assistance

when customers donet listen to me when I'm talking to them. You call me with your problems, yet youare too occupied with whatever else to pay attention to what im telling you. Its the worse when i go over the possible fees you may be subject to. I go over them, and i assume you understand when you agree to them, yet you still get pissed off when i ask for CC info because of them. 👿

i just had a lady call in to yell at me about her bill, and all the numbers she was saying were wrong, i was like ma'm i dont see any of that here. and she was like i dont even watch pay per view, and i dont have dvr so why am i getting charged. i was like ma'm this is sprint. and dropped call 🤣

I work in a 3rd party insurance claims department, and we get some customers that don't quite have it all there.

me: Thank you for calling *******. my name is ******, may I have your cell phone number please?

cust: I just want to ask you a quick question.

me: Certainly, how may I assist you?

cust: I just finished a claim and I want to know when will I get my phone.

me: I will be happy to help, may I have your cell number please?

cust: ----------

me: Thank you. Your phone will be delivered monday 12/7/09.

cust: Yes but when will I get my phone?

me: Your phone will be delivered monday.

cust: yes you told me that, but when will I get my phne?

me: 🤨 😕 um.....Monday.

cust: OH YEAH You told me that didn't y...
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Customer: I bought this phone yesterday and I am not happy with it.
Rep: I am sorry to hear that.
Customer: Can I return it.
Rep: Sorry we can not take phones back.
Customer: EXCUSE ME.. I purchased this phone yesterday and on the reciept it says i have 30 days.
Rep: I understand your frustration, but we have too many phones that have been returned so the process of sending them back to the manufacture is a long one which I just dont feel like doing.
Customer: This is Illegal and you will hear from my lawyer.
Rep: Does he have Verizon?
Customer: What does that have anything to do with it?
Rep: Right now we have a special sale going on with buy one gets ones frees that way we can get him a phone and you can add another line (which yo...
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it's sunday afternoon. thirty years ago almost everything was closed on sundays, and 2009? now i'm standing in the middle of a chaotic mall-wide Sunday feeding frenzy. (yes, there WILL be blood.)

it's kind of scary. 👀



i saw one shopper shove another out of the way cuz they weren't walking fast enough, and the line at subway was approximately thirty people long.


i'm going to stay here in my kiosk where i won't get trampled 😳

have u ever had customer tried fighting you over there phone.. i work in call center and have customer say they would kill,chock,beat me up, ect... so i wonder has any customer ever tried to actually do this in actually store?

It's that time of year again. Time where ALL retail outlets are blairing dumb X-Mas music AND I HATE IT. It's only once a year you say? I spit on that. So far TODAY i've heard the same songs about 100 times by 3333 different singers. HOLY CRAP! why is Beyonce singing Feliz Navidad?!?!?!??! WTF...someone stab me in my ears.

Patients.

Think about it. They require hand-holding, bedside manner, coddling, they pay for services sometimes, and completely blame anything else for their problem.

This would also make us all doctors in the industry. I have to admit we do develop a god-complex where we are always right and overly informed on the subject of wireless. It happens when you are smarter than those you work on/for.

We all know that damzage voids most warranties on cell phones. The only issue is, what one company considers as damage another does not. For example, VZW does not consider a loose charging port as physical damage, yet their insurance company, Asurion, does. Any thoughts?

Please do not come into my place of work and insult the products that I am selling. I understand that you may be frustrated with your phone or service, and I am willing to help you with these issues unless you have the attitude of you deserve something. In this case I will simply find the quickest solution that does not involve me and that will send you to three other stores and make you make 4 phone calls to tech support.

If you act kindly I will do the same. If you act snobby I will do the same. If you act like a prick well you get the point.

I am a very nice person with a-lot of knowledge so please stop treating me like a janitor and treat me with some respect and maybe, just maybe, we can both be happy.

me: who did you have before that you would like to switch from?

Cust: Verizon Nextel.

Me: hahahaha


I couldn't hold it in. LOL

talked to the same customer in the same day more than once?

Like having a really long call with the customer, and you know they remember your name because they say it about 4 times, and you were no where near getting their issue resolved, then the call dropped. And they call back later, and get you again.

or if you really screwed up their account (by accient) and you tell them that you will call back, and forget to call them back, then they call back and get you?

or if they ask to speak to your supervisor, and while waiting for a supervisor, the call drops, and some how, they call back and get you again.

any situation where you are talking to a customer that you really don't want to talk to, and the call ends somehow, and by luck...
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I just had two customer's come in today annoyed that their phone isn't charging...

when asking series of questions and plugging it in at the store to see what the problem is, customer realized that HE WASN'T PLUGGING IT IN CORRECTLY. HE WAS PLUGGING IT IN AT THE HEADSET PORT.

Dear customers, if the place where you're inserting the charger has a HEADSET ICON, it might not be correct.

That is all.

Is everyone staying busy?

Why do customers leave one cell phone company and start service with another, then brag about how great their previous provider was to their current provider?

They say things like, "Well, when i was with Verizon, they did this this this and that for me, and now im with you guys, i've had nothing but issues...". things to that effect.

what is the point of them doing this? as if i am going to say, "Oh, I am so sorry that we are not meeting your expectations the way so and so did, let me go ahead and credit your account $100 so that you will think highly of us the way you do so and so."

i would love to say, "Well obviously Verizon was not that great since you left them and activated service with us. Why don't you focus on the reasons...
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Dont you just love when a customer thinks their time is made of gold and that you are wasting eery second of it because of something you have no control over, yet they are the ones that insist on griping for 30 minutes. How do you handle these customers?

When a cx cannot understand you and you cannot understand them?

i hate going outbound ☹️