Shop Talk

today, I'm totally fine if you walk right by my store. 🙂

Bring in a 2,3,4 year old phone and complain because it doesnt work - that we had to order them a refurb phone and not a brand new one - and when I try to upgrade them to a "brand new" phone they wont renew because they dont want those crappy phones - that they will switch - and when I explain if they do it'll be the SAME THING and that we dont make the phones - i.e. its a SAMSUNG not a SPRINT so if you dont like the manufacturer GOOD LUCK going somewhere else where your going to get the same thing done! 👿

I GO OVER THEIR HEADS...I go Directly to our RETAIL ACCOUNT EXEC...LOL...then I STRAIGHT UP COMPLAIN... I LOVE SEEING PEOPLE GET FIRED.... ESPECIALLY THOSE GOOD FOR NOTHING CUSTOMER SERVICE REPS WHO HAVE TO LOOK EVERYTHING UP BEFORE SAYING ANYTHING CUZ THEY ARE TECHNICALLY CHALLANGED... BY THE WAY... ALL YOU HAVE TO HAVE TO BE A SERVICE REP IS A GED... WHICH MEANS HALF OF THEM ARE CLOSE TO BEING RETARDED... THE OTHER HALF ARE GOOD AND DO WHAT THEY SUPPOSE TO DO... THE ONES WHO KEEP POSTING CRAZY *&*^& ON THIS WEBSITE ARE THE ONES WHO NEED TO BE LET GO AND SENT TO SCHOOL TO LEARN SOMETHING...

Is your call center like high school the day after prom? this place is like that everyday. if it is, any fun stories?

Customer came in for a bluetooth... I was like " you need a phone that is bluetooth capable..."

Customer walked out with a Garmin Nuvi phone...and a Jawbone 4.... I done made another 200 bucks... Damn...... IM RICH

so I work for ATT, and my first customer this morning comes in with a list in his hand. His questions is this:

cu: How do you go about changing your number?

me: Who is your carrier now?

cu: Verizon

me: So your thinking of moving over to ATT? Porting a number over to our network is not difficult at all.

cu: no, I just want to change my number, the companies keep calling me. Is changing your number different with different companies?

me: Well, for ATT it is a simple procedure, but as far as Verizon, I'm not sure. Maybe try a Verizon store, or call your customer service number.

cu: Well do you have some Samsung phones

me: Yes, we carry many samsung phones.

(He pulls out a list)

me: Are you thinking of comi...
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Hey guys/gals. I appreciate all your work. I really do but….I do not need to speak to you for 10 minutes about retail sales and my day. I just need whatever I need done. That’s it. No I don't have kids and yes I'm still in school. Could we just please refrain from the small talk? Kthxbye

I just sold a Nokia 2600 and made $150 without features...

Our outsources call centers that bareley speak English.

Granted the call centers have a heavy accent, they do try to speak PROPER english. I know i know, i made a thread bashing outsourced call centers but they do try...

back to customers...it's just funny becuase the convo goes like this:

M. Hi! Welcome..
C. Damz yo, hadda cum upta da sto fo cuz dem peepz on the fone ionn unnastand. Iz like dey don no no english. shihh...i nee summon who can speek..
M. wtf did you just say?

I just sold a 90 year old man a blackberry bold 2.... with navigation... Unlimited texting... Early Nights and Weekends, Insurance... Roadside Assistance... and Not to mention a blackberry bluetooth speaker phone... Total Commisssion=$700 in my pocket...

So I had the pleasure of having the same D Bag cust twice this week... the first time I spent 8 mins trying to get his phone number. My bad!( douche was killing my AHT on the LAST day of the month...) I should have realized he had nothing better to do. Got him again tonight and it was the same M.O. He refuses to give his number unless I promise that I will be able to give him what he wants, cuz he is afraid I will "screw up" his account. He wants free data and text on 5 lines. He got all pissy the first time I talked to him cuz I was on the last 30 mins of a 13 hr shift and wasn't acting like I cared ( I didn't actually care..was worried about AHT lol)When I got him again tonight and I told him I was gonna get him a manager since he refused ...
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every phone i've owned i've held on to for more than 9 mo. a piece. i've never done a warrenty exchange or anything. i've had the cheapest nokia to the iphone and nothing has ever crapped out. yet, customers complain about problems wth their phones all the time. they always have software issues and it just stops working...wtf is wrong with them?

Is there anywhere to register and report Blackberry Sales?

I cannot find the site or any info anywhere.

Thanks In Advance

http://www.boygeniusreport.com/2009/12/06/motorolas- ... »


🤣

Customer: Yes Mike, I completed an upgrade order my Rumor, as I lost the phone, and now I am getting a message that my number is not recognized. I've beena Sprint customer for nearly 10 years!

Me: And? 🤨 *checks csm...notices account has only been active for 5 years*

I had a call today. A guy had taken his phone into the store to get it covered under warranty. The store had sent it off but there were no notes in the insurance file. The guy was really upset because he got a notification that the phone would not be covered under warranty. He wanted to know why it wasn't covered. Well there were no notes so I had no idea why it was covered. I told him that we check for physical damage and water damage. He told me he only had the phone 10 days so there was "no way" it could be damaged. I recorded the information he was given and he was spouting about how he has been a customer for 10 years and he deserves better treatment. I tried to remain fairly quite and from time to time would add in a comment l...
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Thank you for being such a good sport on the phone the previous agent gave me a migrain headache, had i not been 2 days without a cigarette i might have found humor in her transfering me to the infinite "please hold" loop you send people when they call in for help, but thank you for picking up that she devil's slack and helping me out.

i'm retail..sometimes i have to call in to support for help and i hear an asian voice with heavy accent and they tell me their name is fred...i hang up.

our sub prime care is outsourced....i hate them. all of them. it takes 3 hours to do one thing. i know more than them...i just need the powers.

Does anyone know a contact for North Carolina?
Thanks

my job is constantly changing standards to keep people from bonus, and it's really starting to piss me off! 👿

i miss the old method of call monitoring, because i would get 100%

now this new BS system says we have to be the customers' best friend and conversate with them and bring up aht, or else you get marked off.


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