Shop Talk
the customer customer service agent
Thank you for being such a good sport on the phone the previous agent gave me a migrain headache, had i not been 2 days without a cigarette i might have found humor in her transfering me to the infinite "please hold" loop you send people when they call in for help, but thank you for picking up that she devil's slack and helping me out.
...
To my understanding there is no infinite hold transfer number I can get customers to. Sometimes however departments do get backed up and 4-10 minutes in hold can feel like an enternity.
...
mrpmpfan said:
Trust me, its not.
lol Yeah, not really.
My experience with wireless is usually a transfer, hold 3 minutes, then it hangs itself up. Weird. It has happened a few times.
But man if you call att landline customer service (it sucks, and you'll probably get transferred multiple times but thats besides the point). I've gotten the hold loop line before, hold time of 45 minutes, I was watching tv so I just put it on speaker to see if they would pick up, ever. I forgot about it and after a show I hung up and called back.
...
Sometimes as an agent I have had to hold for over an hour to get the customer to Technical Service Department.
...
I don't know about endless hold loops, but I do know Sprint's rebate department's IVR seems like an endless loop. Only way I know out of it is to say you already received your check- which of course is one thing people wouldn't call about.
...
