Shop Talk

How many times have you heard this? I've lost count.

Also: "I don't want the internet package."



"Sir/ma'am, I really don't think the Droid is the phone for you."

If I owned a Nationwide cell phone company (group to turn on by priority):
1. New York, Chicago, Seattle, San Francisco, Los Angeles, Austin
2. DFW, Houston, Miami(area), D.C.
3. Anywhere else

I'm sure with some research I might choose some others but thats off the top of my head.

Anyone agree/disagree have some ideas?

I just got off the phone with this lady. she put me on hold to get payment information. Then she had to 3 way call the card holder so I could get permission.

I mean come on please don't waist my time. If you don't have payment ready just call back! 👿

this happened to them. Almost 100% positive this is a first here on ps(and most likely anywhere). Custy today just activated a second line and her only concern was it have an auto answer feature. Why? So she can call her friggin CAT while she is at work or on the road!!!!!

Cust: Can you tell me the last time I called to complain about my phone??



Ummmm..... Now 😳

they suck! 😡

yeah, Cricket thinks i'm apart of the 65% of Americans who forget to mail off the rebates, but i'm not!

i mailed it off this morning, and i called the rebate dept, and they recored my address, and name, so i better get it....

damn marketing tool also known as rebates!

I feel bad for the people on phone scoop who are customers, who work outside the wireless industry. When I try to make a post about a phone, it's always ignored.

I feel so unloved!

yesterday i went to the cricket store to buy another broadband card. i go in, and the rep tells me that it is $50+$15 activation fee.

when i get to the register, it was $120. i ask why, and the dude says because i am adding it in the middle of my billing cycle...

i get home, and i feel like i got cheated.

so this morning, i call cricket and for 24 minutes, i explain that i didn't understand why i was told the card is $50 and $15 activation, and got charged an extra $55...she said it was the month in advance for the cell phone part of my bill. i already paid for my November bill on Oct 31, and then i paid another $55 yesterday, and then on Dec 11, another bill is due for my cell phone....

yeah, i know i am suppose to undertand th...
(continues)

why is it that you insist to stand next to me breathing over my shoulder as I pull up your account and you continue to lean in as if you could read the sized 8 font that the notes are in. you can't read them, it does not say the supervisor from cc said you're entitled to a free phone, and i will not read them out loud for you. please don't stare at me with that blank stare on your face as if you're shocked. ARGH! >_< oh and please go home and shower, the stench is nauseating.






all done 🙂

I see that the news is not good for Sprint workers..

2,500 more jobs cut..

How many here are going to be effected?

So those of you who work for T-Mo retail know about "DCD" and "Mobilizing" and "Balancing Multiple Customers", it's a great model and has great potential to work and increase sales but…when the store does not agree to change as a whole, this creates disruptions in the new culture. People are now "hawking" acts. Instead of supporting your team mates and following DCD they now sit and watch and swoop in when you're not looking. I've lost many-o-acts because of this. I'm sure T-Mo retail emps will understand this….

A lot of call here in our center goes to me while my seatmeats are on avail for like 30-60 minutes per interval!!!!

any employs of pocket either dowen in Tx or up here in the north east on here jw wat others views on the company are, I pearsonaly have some worries but am over all happy with my company

I used you in a comment in the verizon forum


https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

We give customers a discount for trading in their existing phones, this one customer had a Blackjack 2 and the select button in the middle of the trackwheel/scrolling wheel/navigating wheel is stuck and won't depress or push in.

I've tried taking it apart as much as I can, but can't seem to find a way other than brute force to get that thing off. Anyone have any words of wisdom?

I had a customer call in to get the username and password to his Blackberry Internet Service online account. However his phone was under a business account, when I checked his businesses ECPV he was not an authorized order placer therefore I could perform what he wanted me to.

He called me a dick and hung up....

Sorry I like my job and don't want to be fired, have a nice day.

I'm in a strip, our door pulls out. All day long ppl walk into it and try to push.

Every time they walk into the door today I will post. Count so far is 4.

customer comes in and tells me her phone wont come on. I try to turn it on and no such luck. so I ask her is it charged up she says no its not. I plug it in and turn it on. she leaves... I just dont get it.

I'm watching 4 transactions happen: none of them know their phone numbers.

So far its pretty lame. Plus the one next to me is complaining, if I owed them money I bet they could figure it out. Seriously this is crazy, all 4 are more than 1 person: 2 couples, 2 families(50 yr olds plus mom 70+).

The over 50 generation definately talks different than the 20 - 30 year olds. Sometimes I don't know what they are talking about, likewise I'm sure they have no idea what I'm talking about (it is a cell phone store after all).

I found a Soultion that seems to be working. Hading people mall mpas from the information desk.....

The funny part is having them try to read a map!