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Need some help...

gadawg119

Nov 10, 2009, 10:00 AM
We've got a Palm Pre on display and a customer "accidentally" put a pin on the phone.

Anybody know of a way to hard reset/master clear a Pre without being able to get to the home screen? (Like how with a Treo, you can hold power while inserting the battery...)

Thanks!
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matonater

Nov 10, 2009, 10:53 AM
you are screwed I believe
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banhammer

Nov 10, 2009, 8:38 PM
Palm is hardcore about security. They WILL NOT give you your own security info . Not with 2 forms of id and a notarized court order. No PW for you!

Luckily you still have some reset option, I think. I think there some hard reset you can do. You'll lose everything, I think. But oh well. call the palm tech support number pizzas gave you.
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pizzas not for breakfast

Nov 10, 2009, 10:57 AM
PALM PRE tech support here is the number
877-426-3777, they may be able to help.
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