Shop Talk

Explaining to parents that their 10-12 year old son has been Texting 1-900-tlk-drty, and downloading girls after dark screen savers. Really brightens my day. 😁

I recently started working at an authorized retail location and my co-workers are great and the job is fairly simple but it seems like they do "shady" things to customers accounts without them even knowing. I'm all about customer service, I understand this is a commision job and we're trying to make money but I'm really trying to help customers and be honest with them. Some of the "shady" things that they do here is say that their new phone comes with a free 30-day trial of this and that and the customer thinks it's great and all, but the "shady" part is that if the customers don't cancel those "trial" goodies within a month then they will begin getting charged for them, and I've noticed that my co-workers will sometimes just add it in wit...
(continues)

Is a new call center in El Salvador really necessary
Me: Opening
Spanish CSR: Hi I am ----- from El Salvador Customer Care. I got customer on line and he no can text.
Me: 🙄
Me: Ok I do apologize can i have the phone # you area calling about?
Spanish CSR: Umm.. Ok OK listen because i tried to do trubleshat and it no working.
Me: Ok i understand 😡 I still need the customers phone #
Spanish CSR: um.. Ok i no no what you say can you speak spanish. Hablas espanol?
Me: ..... no 👿
Me: Sir can the customer speak spanish because is he cannot you would have to translate
Spanish CSR:.... why you transfer me? You no tech support?
Me:...... 😳
Spanish CSR: Listen i got customer and i no no what do so i transfer him OK?
Me: S...
(continues)

any date on a Windows 6.5 update for the SPRINT version of the touch pro 2.

Two guys wanting info on their accounts. No problems. Except they were watching a porn video with the volume rather loud.

It was bad enough with the subject matter on the video. However the volume was up and they were commenting on the "action". They kept wanting me to repeat what I said. I asked several times to turn it down but I am not sure if they heard me. Finally after I said if you want my help you need to turn that down so we can finish this call. One of them said "Oh is this bothering you? Then he laughed.

I finally hung up on them and added notes to the call. I checkED back later. They called back and complained to a supervisor who was female. They complained how rude I was. But they were still watching the video. The manager...
(continues)

For making me your captive audience, while you perpetrate your mindless tirade on the inadequacies of the company that I'm loosely affiliated with(not really working for!).

Just to clue you in as soon as any rep hears any of the following we instantly zone out.

"I just have one thing to say...."
(No you don't, you have several things to say)

"I really have a problem with..."
(ZZZzzzZZZzzz)

"You people..."
(We're not borg.)

"If I was running your company..."
(You're not.)

👿 👿 👿

Whats the VZW Fru phone number?

Today I had a customer come in and ask me the same line of questions 5 times minimum.

I have to get $30 internet package?

Is this phone a good phone?

Which phones run on windows mobile?

OH AND CHECK THIS OUT....

Cx: What phones run on windows mobile?

Me: (I show him and explain)

Cx: Do you guys have Blackberries?

Me: (I show him and explain)

Cx: Do the Blackberries run on WM?

Me: No, they run on their own separate OS.

Cx: (Points at the Blackberry) So this phone uses Windows Mobile?

Me: No, it runs on Blackberry OS.

Cx: So it doesn't run on WM?

Me: No, it runs on Blackberry OS.

Cx: So i won't be able to use WM on it?

Me: No, it runs on it's own separate OS.

Cx: Can you show me the windows...
(continues)

Is there any reason why store reps explain how customer's insurance work incorrectly??

Last Saturday I had some customers come up ("Patels" as their often deemed) about 30 minutes before closing. The husband has our service, the wife doesn't. She wants to activate service on her husbands acct and get an iphone for him, but keep her unlocked whatever phone. OK fine. We had to put them on separate accts because their numbers are out of different markets, OK FINE. She explains that she hardly uses her phone and that most of the calling will be to her husband so she wants the least amount of minutes.

I tell her that the 450 includes m2m, rollover, and VIRTUALLY UNLIMITED N&W...

She returns...

C: You told me i get unlimited N&W!!! I call and they say only 5000!!

M: 🤨 Are you really going to be using 5000 night and ...
(continues)

nit picky old man, please don't make me cut you.

Please.

I get this customer today, she says she's disabled and lives 25 miles from the nearest town (gee, that was a good idea, huh, move out to the middle of nowhere and you're disabled; brilliant idea that one), she's got a past due balance and has a small amt that's 61-90 past due as well, and her service is cut off, and she's crying boo-hoo tears, begging to have her service restored.

Oh, and she has no money in her bank account, but will in two more days.

Yes, can't wait two whole days to be without service. And this is worth crying over.

Yegads.

Don't get me wrong, I sympathize with the woman, but YEEEEEESSSHHHH, lady, be reasonable! This is asking for a lot, and by the way, why didn't you pay your bill?

you work for esecuritel correct??

First we used to get holidays off with pay. Now we don't but we would get time and ahalf. Today they told us that no more time and ahalf anymore starting this coming year. So tomorrow is just regular pay. I'm not jolly.

Preface: I work for an AT&T retailer

So is it just me or does it drive you completely insane when a customer walks in to your store and they say....

Him: Go ahead and look up my account

Me: ok may I please have your phone number?

Him: Its Bob smith

Me: Ok, I need your number.

Him: Can’t you just look it up under my name? I have been a customer with you for x amount of years.

Me: I understand that sir but our system runs only off phone numbers.

Him: Just pull me up i know you can.

Me: Sir i really need a number

Him: Well I would hate to go to your competitor "Cingular" But i guess i may have 2.

Me: *chuckle under breath* Sir all i need is a phone number, and i would be glad to help you.

Him: Thatâ€...
(continues)

Ok so i currently work for a retialer. I am looking for ideas on a weekend even that we can have in order to bring more people in! Any ideas???

i honestly thought i would speak to more intelligent people in the morning. i was wrong.

Me - Thank you for calling XXX. This is XXX. How can I help you today?

Mr.X - Hi. I purchased and returned a phone from you. I didn't get my money back

Me - Did you pay with cash or card?

Mr.X - Cash

Me - Returns made with cash over a certain amount after the day of purchase is mailed to you in the form of a check.

Mr.X - Mailed to me? Mailed to what address? I never gave them my address?!!?!?!?!?

Me - Do you get a bill in the mail every month?

Mr.X - Yeah every month like clockwork.

Me - 😳

I actually had a customer ask me this, and he was serious.

It took everything in me not to respond like a smart***.

from memory:

Me"Thank you for calling xx my name is xx and may I please have your wireless phone number?"

Cx"Yeah it is xxx-xxx-xxxx"

Me"May I have your name?"

Cx. "It is X X."

Me"May I have the acct holder's name?"

Cx"That's my husband."
Me"Is your husband available to authorize you on the acct?"
Cx"I'm on the acct!"
Me"I'm sorry ma'am but this is your carrier's insurance providor and we have a seperate system from your carrier..."
Cx"I have a question!"
Me "Yes ma'am?"
Cx "What is the deductibe for the xx phone?"
Me "Because your acct is set up for instore fullfillment, I would need you to go to the store to get that information."
Cx "They told me it would be $50."
Me "That seems like a reliable estimate."
Cx ...
(continues)