Home  ›  Forums  ›

Shop Talk

all discussions

show all 9 replies

Was I rude?

meeshxsmith

Jan 10, 2010, 7:07 PM
from memory:

Me"Thank you for calling xx my name is xx and may I please have your wireless phone number?"

Cx"Yeah it is xxx-xxx-xxxx"

Me"May I have your name?"

Cx. "It is X X."

Me"May I have the acct holder's name?"

Cx"That's my husband."
Me"Is your husband available to authorize you on the acct?"
Cx"I'm on the acct!"
Me"I'm sorry ma'am but this is your carrier's insurance providor and we have a seperate system from your carrier..."
Cx"I have a question!"
Me "Yes ma'am?"
Cx "What is the deductibe for the xx phone?"
Me "Because your acct is set up for instore fullfillment, I would need you to go to the store to get that information."
Cx "They told me it would be $50."
Me "That seems like a reliable estimate."
Cx ...
(continues)
...
dirtyhippo

Jan 10, 2010, 7:20 PM
nope🤣 tht person was proly already mad when they got to you cause the way i see it theyre waiting so long on the line then they finaly get someone and they need to be authorized, when jus before speaking w the carrier they were free to frolic among the account holders account as they pleased. until now of course 😁 plus your not telling them what they want to hear so actually she was the rude wench 😛
...
meeshxsmith

Jan 10, 2010, 7:32 PM
🤣 "free to frolic among the account holders account as they pleased" 🤣
...
dirtyhippo

Jan 10, 2010, 7:45 PM
well its true! you can hear it in their voice when you tell them theyre not authorized to make claims and then they sound offended like well who are you!? I can giv you their social, date of birth, were they live, even their license number and their shoe size! it jus cracks me up every time when after wards i just say well sory but those things wont give you authorization still 🤣
...
meeshxsmith

Jan 10, 2010, 7:54 PM
Yeah I know. But still that's no reason to call someone a bad name.
...
Owenu

Jan 11, 2010, 12:36 PM
Not rude at all. 🙂
...
blakk_chyna

Jan 11, 2010, 12:40 PM
Of course you where rude...in crazy custy land 🤣
...
meeshxsmith

Jan 11, 2010, 1:56 PM
🤣 Thanks that made me feel a little better.
...
jvp3

Jan 11, 2010, 2:28 PM
You were just doing your job within the parameters you're required to do them.

Now granted, we can't hear your TONE, so, that may have been a bit different. You know whether your tone was rude or could have been taken as rude or not, we don't.

But on the surface, no, you weren't rude.
...
meeshxsmith

Jan 11, 2010, 2:36 PM
Maybe it was tone. I was just trying to keep an even, calm tone.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.