Shop Talk

.........for electronics.


the new vznavigator update bricked my blackberry, and all the questions people have for me are about f***ed up phones. warranty issues, phones needing software updates, even an iphone user whose phone locked up. i directed him to the apple store.


at least the custies have slowed to a trickle so i have peace and quiet to restore my bb.

f***ing hate mondays. 👿

i havent had that many funny calls today... any body else realize the calmness of ppl today?

Okay so I have the sidekick 08 through t-mo employee plan, and just a rzr thru at&t because I've had it since 07.
(I got the sidekick before the better phones started coming out)
I am looking at android devices mostly and I'm up for upgrade with at&t so the i phone's an option.
Nexus One as well.
I'm afraid of commitment, please help

I had a customer come in who said he just got out of jail and needed a new phone so as im going through the activation he goes and tells me "some advice dont go and pick up a hooker at 2 in the morning while drunk, I got a drinking and driving charge and picking up a hooker charge." I jus kept quiet and finnished the activation.

So this customer has been with us for a long time, quite honestly hasn't paid us much money for the years invested, and calls ALL the time to complain and get credits.
Moving on her point of her call is that she wants a full discount on a handset without signing a commitment, then she wants to cancel, which makes me laugh because if she cancels her options are the same for other companies. Either you pay full price with no contract or you sign a contract for a discount...duh
She states that because she's been with us for so long it proves she will not leave, umm no signing a contract almost proves you will not leave.
So then she's offered a full discount with one year commitment, she will not take it which proves she's not going to stay ...
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These customers for some reason seem to drop IQ points when they call in. If I answer your question, thats the answer, please do not ask over and over and over..

this is odd for a sunday....
Just had a customer come in mad that his daughter broke her phone again for the 4th time in less then a year then procedes to rant and rave about how upset he is that his insurance dropped off the line after this, I'm not to sure but I thought after 2 claims a year the insurance dropped of the line, after listening to this guy rant and rave and yell I asked him calmly to lower his voice so I could find the best solution for him, well that must have not set well as he reached across the counter to grab me threating to beat me up,(I know I'm not a big guy but I did train in MMA), needless to say he was escorted out of the store without getting his repalcemnt phone and he got a 1 way ticket to the local jail withou...
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It seems like every week I have at least one customer come in with a broken phone that was dropped in water after the first few phones I learned not to grab them as most of them have been dropped in the toilet(yuck), I have even had a couple of customers want to put it back on their line the same day after spending the night drinking at the bar and doing it their, now when a customer brings in broken equipment I like to ask whats going on with the phone before reaching for it.

customers, if i set my phone down on the counter next to me in order to show you an accessory or a phone, it does NOT give you permission to reach across the counter to pick up my personal phone. i am OCD and anal-retentive about my $540 full retail blackberry. don't f*&%ing touch it without my permission. thank you.

.15 cents! Not much but I can now order that extra slice of cheese or bacon on my burger.

okay so i had a call from a cst that said his name was bob. when the primary name was robert. so i asked him for his FULL first name and he snapped!
cst: i need to know if i will roam in puerto rico.

me: i can definitly assist you with that! i just need your frst and last name please.

cst: bob ****

me: may i have your full first name please?

cst: i already told u is bob!

me: thats not the name on the account.

cst: bob, robert, same thing! hello! are you stupid? its like mike for michael! what the hell is a matter with you! how can you not know that!?

me: sr. att does not list your nick name on your account. just your full and first name.

cst: well you need to go back to kindergarden becuase you have to be seriously...
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Any one here?

There is a certain man who always comes in drunk. That's wonderful thing #1. What's wonderful thing #2, you ask? He only comes in when he has a problem. Oh, goody.

C: Yeah, my phone isn't charging.

He sets the old Samsung on the counter with the charger.

C: I don't know if the charger's broken or what.

Me: Let's see here.

I take the phone and charger to an outlet and plug it in. It doesn't even go in all the way. I look at the charger. It's missing a corner.

Me: Yeah, the charger is broken.

C: What?!?!

Me: The corner is broken off.

C: That's ridiculous! I better get a loaner phone! (slur slur slur) You better fix it!

Me: Do you have insurance?

C: I don't know, but I better get a loaner phone that's not worth...
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I work with a large corporate account that uses BlackBerry's. Their IT manager was complaining about problems they have been having with the trackball feature, and had an epic statement:
"I am always clening their balls"
After a brief pause we both burst into laughter!

My call center has securtiy personal fixing holes in the wall. Replaceing lights and taking out trash.


My call center has so many walkie talkies going on I fell like in the middle of the warzone.

an hour and 20 mins... this day is ddddrrraggggggggggiiinnnngggg!!!!

anybody have an entertainign customer of the day?

I know there has been a lot of talk on here abt auth dealers I usually just browse ps while I'm bored at work never posted anything but I had to make a username to rant abt this very rude auth dealer I just got off the phone with....josh from united wireless in saginaw michigan if u are part of ps just want u to know that u were very rude and unprofessional and as I told u really not necessary I was trying to help u and if u would have dropped the attitude at the beginning the call would have went a lot faster....I understand we all have bad days esp dealing with csts but why take it out on someone trying to help you....just my 2 cents for the day

so all hell is breaking loose here at my workplace.

There was random drug testing and not only are we down to two people working and mangaer having to work alone in order to secure days off.....

our trusty manager's drug test came back positive and now she's gone.

so just two employees working one store. 👀

Had a CSR call in wanting to know if I could undo what she did.
CSR- Hey This is Maria from TP and I made a mistake I need you to fix it for me.
Me- Hi Maria, I would be more then happy to assit you or the customer what seems to be the issue.
CSR- Well Customer wanted to change his sim card number and I change the number on the account in billing system but when he adds sim card into the device it is not working.
Me- Ok what is the new sim card # and the old sim card #.
CSR- gives me the sim card #'s
Me- Mam the customer still has the old sim card number in there account.
CSR- Yeah I know this is my issue.
Me- ok 🤨
CSR- I... I put sim card into the wrong account and I want you to go ahead to either undo it and place sim card # in...
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Stop speaking for companies you dont work for! You dont know all of their policies, therefore, stop making assumptions about them!