to all cing. reps

blue reps agree, org. reps arent happy i made this thread lol

not enough blue input...

Found out this week that our centre might be going purple. That's right.....purple. I can't wait to have a cust ask "Is this blue or orange?" And say "no sir, we are purple."

I have a pet, and his name is Peeve. He often changes his last name though: williams, hatfield, les, the list goes on. But my pet Peeve, it compulsively spells out its name, even though anyone within earshot and a 2nd grade education could spell it out. No one except the learning disabled appreciates this, and I myself have been diagnosed with eye-rolling-induced strain, with an acute case of mordant response syndrome. All because of my pet, Peeve.

eloi, how it hangin brotha? 😎

so my TL comes over like 20 times a day to give me my stats for PAR. like I care. I know that they will affect my re preferance and all that but come on now.....like ouot of all my calls to day I've transfered 2 people and have 1 short call.....you know what that means? that I've failed my Par....how is the fact that a call comes from the sst and all I hear opps Ive reached the wrong dept and then they drop my fault? or the fact that I STILL havent gotten digital training so I cant help but trans them? god I hate this.do they stay up late at night in deep secert meetings comming up with new ways to screw us around? If you don't offer to transfer then you fail on moniters...BUT...if they want to be transfered then we are screwed on PAR WTF an...
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Okay, my computer sucks. After writing this big long funny story for ya'll to read, my computer decides to go to the previous page when I hit delete and I just lost it all! So, scr*w it, I ain't writing it out again, so here's the Readers Digest Version!

Cust calls in
Cust lost phone on the street
Cust states that he called his phone and some guy answered it
Cust tells guy that he has his phone
Guy says that he bought the phone for $100
Cust tells guy that he's gonna have the phone cust off
Cust calls me
I decide that I'm "all mighty and 'powerful' in my job (not to mention, bored outta my mind)
I decide to call up the guy who has the cust's phone
I talk to guy
I tell guy to give back the phone and provide location to nearest st...
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Ok, so im a rep in a call center- an orange store rep calls me, and i give my greeting 3 times before i get an answer-- then finally- Hi yes, my name is.... can you hold please... holing... holding.... hearing background convos... holding... "hello?"(said by me) nothing..... holding.... rep makes a sale... so i'm about ready to disconnect, and all of a sudden "are you still there, mam?" ok, now she is ready to talk to me. im ready to tear out my eyes.

I operate in BEUC and Warrenty exchange (among others)

Please, before transferring to wex, the following MUST be done-

1) is the phone still under warrenty?
2) is the phone less than 30 days old?
(then they would have to upgrade/buyers remorse for second option)
3) is there any physical or liquid damage
(not covered under warrenty)(lockline may apply)
4) have you determined that the user is not on the defective phone/has the phone with them?
(we need numbers from behind the battery)
5) have you done all applicable troubleshooting to assure the issue can't be resolved?
6) if that all is resolved and the issue needs a wex, by all means xfer them over, please do not cold xfer them if this hasn't been done- they get very upset when...
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Good morning everyone. Hope you have a great day full of cheery customers.

i just got a new v551 and am having the same problem that many customers of mine have been having with this phone. I will make 2-3 calls during the day and when i wake up the next morning, my phone is dead and the battery drained. I have had many customers call me with this same problem and i am really at a loss for words for them except return/exchange. i have looked at the known issues but none are listed in our files. has anyone else seen or heard of this problem? anyone know why this is happening or a solution? i have charged my phone correctly, i know this for a fact. i need help people.

also, i am a att/cingular phone rep so i DO know all the obvious quick answers such as m-mode and camera ect. drain the battery and am testing...
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😈 😈 😈 😈 😈 😈 😈 👿 👿 👿 👿 I absolutely hate programming MOTOROLA PHONES, especially whent it is a GRANDMA, give the damn phone to a professional who is up to date with technology, cause it drives me insane. AAAARRRRRGGGGHHHH. Just call Mr. Pissy pants. Cause we spent 40 minutes programing the MOTO c353. DAMN.

It got really quiet 35 minutes to go

I want to buy a new phone, but, not sure if I want to migrate to CINGULAR at this time.

I have a NOKIA 6200 from AT&T Wireless and want to buy a camera phone.

If I am buying a phone from E-Bay or from some other vendor, what do I need to look for in terms of FREQUENCY BAND ?? Is it GSM 850 / GSM 1800 / GSM 1900 ??

one thing i hate more than customers screw ups, is when we royally screw something up, and the customer calls in legitimately upset and we can't fix it for them or give them any options. just doesn't seem right.

The migration of customers from AT&T to SunCom; from SunCom to Cingular and from AT&T to Cingular has produced its "moments". Had one today that I though I would share. The customer has a home in Richmond and a summer home in Wilmington. He is on TDMA service and the old SunCom Unplan Platinum which is good in Va, NC, Ga, SC.

It works great for him.
He is being ported to Cingular. His phone went bad. When he called Cingular to purchase a new phone he was told that he would have to switch to GSM service and lose his service plan.

He called our store here in Wilmington to ask if we had any TDMA phones. I told him to come in and I would give him a used TDMA phone.

I wonder how many more people don't know they can buy TDMA ph...
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I have phonescoop back 😁 . Good morning everyone. Have a great day, and have fun.

access to this site has been down here off and on no route to host message, it sucks when phonescoop is un accessable 😢

Hey guys I know it may be an inconvience to some however no onw wants your pecker germs or paiticalized fecal matter on their keybord or door handles for that matter that they use so take the extra 2-5 mins it may take and WASH YOUR ****ING HANDS AFTER USING THE WASHROOM!!!! And you ppl wonder why pink eye and the flue and cold run like wild fire in this sespool known as Convergy's. Comon grow up a little bit for **** sakes! 👿

FINALLY after 6 long weeks of training, im back on the phones, i never thought id miss it...but i did

Do any customers understand that digital service sucks ass. Im sick of hearing, THERE IS SOMETHING WRONG WITH MY PHONE.Ive bled my throat thorax dry, explaining the difference,isnt there an automated system we can just transfer them to, cause this is just getting to retorical for me. My phone is broken, it is not working, my picture screen is broken. I just keep telling them go into a store and do a upgrade, trust me you will be happier. If you dont like change, well SUCK IT UP PEOPLE, GET A GRIP ON THE REALITY OF TECHNOLOGY, cause the ignorance of not knowing what you have, just makes our jobs a lot more harder.