Oh man what a day

starts off fine nice people with legit problems...then I swear I heard JAWS music in the background..BAM....GO-Phone.

not just a cromozone but a whole strand of DNA missing from these people I swear. The last call I took...I got my phone wet but I have another gophone can you make it work with this acount

Explaining to this cus that it was the SIM that was on the acount that made the phone not the phone its self

She told me that she didnt belive me so I had her place the sim in the other phone turned it and and called her...You could hear the wonder and awe in her voice


God I hate go phone

Why the hell is RM so stupid, what part of its not an equip charge dispute, and i dont have access to RM NWRS forms, and my personal favorite can i speak with your REZ desk do RM reps not understand? So much for 1 call resolution... god the idiots that are put in these job slots is uncanny... Like comon guys lets try using the noodle a little bit

All in Favor of revolting against the our persecutors that would have us work on such a kick ass Saturday, Give a Hoorah!!!

Tried to transfer customer to BEUC (Formerly NBS) to handle a business liability/foundation account, wanted to do phone # change and esn change.

She answers, verify's account, then says she can not help me, and wants ME to go back to the customer to see if they want a different area code or not. Adv this is not my type of account, I have to transfer this call to you. Then she says she was in BEUC (Business End User Care) and she does not have access to business accounts, she's in busienss care just like me. I'm thinking "wtf are you talking about...", but I ask her what do you mean you don't have access, why don't you have access". She replies "I don't know why I don't have access, maybe because THEY HAVE NOT TRAINED US YET???" yelli...
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Is anybody else's screen pop acting stupid? My team's wouldn't let us log in with it.

I love the TSD hold music. Why can't we have music like that?

Someone in my call center got a call a few days ago from someone claiming to be the Vice President of Cingular. They were wanting to order new phones on someone else's blue account! 🙄 This of course sent up red flags that it had to be a fraud call. I'm not sure exactly how, but the rep managed to get somemore info out of this person including their AWID, which they hung up right after giving (I guess they had not ment to give that out, and slipped up). The rep passed the information on to our Site Director who looked up the AWID and found that it belonged to a Customer Care Rep!!! I guess one that doesn't value their job! 😳

halifax jsut cleared out like a bat outta hell

Have a great weekend everyone!!!!!

well ive only been here 5 months but the con finally did something with sports that i can almost get excited about. Who else is gonna play baseball with me?

Or atlest to those in the Regina Centre. Have a great day everyone. Smile, and may the force be with us. 🙂

Well now, I've been getting calls from cust's wondering why they have text messaging for 19.99 which they didn't order. Check events and low and behold, a store rep has been adding this commisionable feature to random accts. In events, he is listed as Inactive, so either he quit and decided to get some extra commission or he got caught. Either way, watch out! I think his name was Devon or something. *sigh*

I've been called a lot of this by diffrent people but my favorite was that guy who found the nicest way to call me a Corporate Whore

I was told to "lay back on the matress of the Corporate World and spread my legs"

I laught so hard at him.. i just couldn't help it..

I was wondering if anyone else had some good insults thrown at them???
😈

Is it still a landline providor as well?

1. people who eat on the phone(as previously stated)
#2.-Any calls that start with the statement" ever since the merger...."
#3-Any customer who states that they "don't know how to use MMode"
#4-Customers who have been a customer since the T-Rex had a cell phone.
#5-Any customer who asks me a question and doesn't like my answer and goes on to answer his own question with HIS preferred answer.
#6-Customers with kids who know how to use MMode WAY too well.
#7-Customers who like to have a multiperson call(ie talking to you and the family reunion in their living room at the same time.)
#8-Customers who decide that the best time to call in is when their infant child is screaming in the background,and the best place for the screaming child ...
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I heard the US set up some sort of sanction against Jamaica. I don't have wikipedia, so I need the skinny from you all. What's the deal?

K folks! I'm super bored over here! every one around me either got VTO'd or is an empty desk. There's a night guy here, but he keeps to himself.

only 63 minutes til us 3:15-ers are outta here... til then Anybody got any good jokes?

A coworker and I were talking the other day and you know how people call and whine and bitch and complain..well we think that ONCE and only ONCE a week we should be able to tell a cus off. no foul lang just get really mean and sarcatic with them. you know something like

NO sir/ma am the bill is right and it sucks to be you for using it so much now pay the bill or we'll cut you off

or

Sir...Do you still have the box that the phone came in? if so please place the phone back in the box and please ship it to us because you're WAY too stupid to own a cell phone

What do you think?

With all the changes to P and P and what we can and cannot handle maybe we should hammer out the most outragest thing we can think of and pass it onto the cus to see if they belive it

Like

Sir/maam..you have to get a new phone as the one you have right now has a chip in it that starts a automatic countdown from the sec it is turned on and when the counter reaches zero...boom

then look in the acount and gasp softly and ask if they got the phone on xx/xx/xxxx

Im bored and dont feel well you all get to deal with me lol

i need a friend from 2:30 - 3:15 ... my team is going for training except for me b/c i have a different shift then the rest of them 😳

who will come sit with me and play? i'll draw pictures and share my dr. pepper!! 🤣