Migration migrane
The migration of customers from AT&T to SunCom; from SunCom to Cingular and from AT&T to Cingular has produced its "moments". Had one today that I though I would share. The customer has a home in Richmond and a summer home in Wilmington. He is on TDMA service and the old SunCom Unplan Platinum which is good in Va, NC, Ga, SC.
It works great for him.
He is being ported to Cingular. His phone went bad. When he called Cingular to purchase a new phone he was told that he would have to switch to GSM service and lose his service plan.
He called our store here in Wilmington to ask if we had any TDMA phones. I told him to come in and I would give him a used TDMA phone.
I wonder how many more people don't know they can buy TDMA ph...
(continues)
It works great for him.
He is being ported to Cingular. His phone went bad. When he called Cingular to purchase a new phone he was told that he would have to switch to GSM service and lose his service plan.
He called our store here in Wilmington to ask if we had any TDMA phones. I told him to come in and I would give him a used TDMA phone.
I wonder how many more people don't know they can buy TDMA ph...
(continues)
...
I tell them to check out 3rd party sources and leave it up to them to figure it out for themselves.
...
Whadda mean you can buy TDMA phones at the store?! Here I've been told that all the stores are totally out of them! PEOPLE GET YOUR STORIES STRAIGHT!!!!
And yes, I do tell them to go to third party vendors 😈
And yes, I do tell them to go to third party vendors 😈
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