Okay, my computer sucks. After writing this big long funny story for ya'll to read, my computer decides to go to the previous page when I hit delete and I just lost it all! So, scr*w it, I ain't writing it out again, so here's the Readers Digest Version!

Cust calls in
Cust lost phone on the street
Cust states that he called his phone and some guy answered it
Cust tells guy that he has his phone
Guy says that he bought the phone for $100
Cust tells guy that he's gonna have the phone cust off
Cust calls me
I decide that I'm "all mighty and 'powerful' in my job (not to mention, bored outta my mind)
I decide to call up the guy who has the cust's phone
I talk to guy
I tell guy to give back the phone and provide location to nearest st...
(continues)