User: temp_name
These are the most recent forum messages posted by temp_name:
Re: meanest customer or social engineer
Ya, it doesn't really help their case if the ESN is still active on an account in suspend mode and notations state someone is not allowed to be helped anymore. Don't involve us in your domestic issues, geez!
Re: meanest customer or social engineer
I've told them that the phone was marked lost/stolen and I have to call the owner and verify you are supposed to have it. They freak out and leave the phone behind. I mail it back to the original owner.
Re: meanest customer or social engineer
Had a customer call in trying to get 2yr b2b pricing on a 1yr renewal (lost/stolen program) for a wfg exchange. Problem was they already did an exchange and wanted 2yr b2b pricing w/ 1yr renewal. Customer was pretending to be a customer care rep asking if we could honor it. After I pulled up the account and reviewed the notes I asked for the person's last name. They asked me why I needed their last name when they ...
Re: Verizon is to expensive
It's probably best to ask the millions of customers that VZW signs up every quarter why they chose VZW instead of Sprint knowing Spring gives a lot more away for less cost.
If two burger joints existed and the one that sold burgers for $10 was consistantly busier than the one that sold burgers for $8... It'd make ya think... why would someone pay $2 more for the same burger? The $10 burger must taste better... maybe use a higher ...
Re: Lots of Cancellation talk in HoFO Alltel threads
AllTel customers might or might not leave once the merger is complete, but they can't take the assets with them (equipment, stores, call centers, and most important spectrum). This aquasition isn't to get a numbers boost (that's just the bonus). This was planned for increased coverage and capacity. Did you forget that VZW just won the 700 Mhz not too long ago?
Re: Will Iphone 3G hurt verizon??
I think they'll get some customers, but not a lot. I can see a majority of the users that will buy it current iPhone users just upgrading.
Re: quick question for curve
There's a free version of Pacman out there somewhere, forgot the site.
Re: "VZW seeks deal on cancellation fees"
The problem I see is handsets are already getting more expensive comparitively. Yes, there still are free phones, and some decently priced... but, it wasn't too long ago (december 2004) that I remember almost every VZW phone was buy one get 3 free! Even high end phones (LG-7000 for example) were having that deal. Now, the only get 3 free phones are the u410 and the 5400... just two phones. I don't think they'd be that much cheaper if ...
Re: HOW IS THE CURVE BETTER THAN THE 8830???
Wow, don't have to be rude about it. Just found it worked fine using the BB Browser. Opera mini gave me an issue.
Re: HOW IS THE CURVE BETTER THAN THE 8830???
How can you do youtube on the curve? I'd love to know!
Re: Silver Voyager
It's possible. The prototype LG employees were using before the phone came out were silver.
Re: LG Env2 service menu
Also, to add to that I think it can only be accessed on the internal display for the EnV and EnV2.
Re: Inflating Commissions?
You just had a bad sales rep if they didn't explain the free month trial to you.
Doesn't matter what the sign on the door is, some people just do stuff like that at any job they have.
And to answer your question, they don't get paid on it unless you keep it for 90 days I think. So having a 1 month trial doesn't pay them any extra until month #4.
Re: one truth you should know about vzw before you switch to them.
Yah, guess what! Verizon now charges $1 million to do an ESN change. It must be true because I said it and I work for Verizon. Righttttt....
The $20 device initiation fee is when you change your ESN not through a WFG exchange. If you did an upgrade and were billed the $20 fee, when you exchange you already paid the $20. The exchange order already changes your ESN for you, so no need to create a second order that ...
Re: for the reps.....things we hear all day......
The downloads/usage I just tell them it's the same as PPV... doesn't matter if someone broke into your house and ordered PPV, it was ordered on your box.
Re: VZW 1st quarter #s-Terrible? Nah.
I'm surprised Microsoft isn't on there.
Universal Chargers
It's already started...
MotoV9m: MicroUSB
EnV2: MicroUSB
Accessory sales are goin to be down eventually...
Re: Now CS is telling me
1) It's the internet, who gives a f*ck.
2) The OP is not a VZW customer (anymore)
3) Reference 1. The OP could be making stuff up, maybe not. Also, the previous poster might not even be affiliated with VZW. No way to know!
So... You're an idiot.
Re: Question for the Uber Geeks
The only software I've ever seen was designed for PDA phones. It duplicates messages received and sent. It either uses text messaging to send that duplicate message, or more likely it uses a data session to connect to a host that stores the messages in a database for you to retreive later.
Re: Stuck between a rock and a hard place
Make sure it has the latest software update on it. Something in the software caused issues with 1x Signal. Apparantly, LG sent a software fix to help this phone out. I say you need a new phone altogether though because even with a software update that phone stinks for signal.
Re: is it just me or is this the lamest excuse for a runaround...?
It's hard out there. You never know when you run into a shady sales rep be it a independant store or a corp store. They all suck.
Re: Can You Hack Me Now? GSM no good?
Don't feel so safe. Everything is breakable. The cost is probably higher for the right equipment, but eventually it won't be...
Re: Can You Hack Me Now? GSM no good?
For about $1000 you can collect people's credit card numbers, SSN, mothers maiden names, etc.
What about following around financial advisors? Ever wanna know ahead of time if a company is merging with another or is doing bad or good, etc?
Re: Open network update: a little bird told me...
LOL. Yah, you wouldn't need to wheel the entire pepsi machine in, but just the modem. But think about the fact that you can slap a modem on just about anything.
Wouldn't you like it if there was software developed so your refridgerator could text you when you're low on milk?
How about having a gps/modem in your vehicle and one on your garage/home. When your within a mile of your house your heat/ac turn on to a preset temp automatically. ...
Re: Open network update: a little bird told me...
With data being a huge thing, practically anything.
Think outside the box. I know a lot of vending machines have modems in them that will transmit reports back to an office and alert for restocking. Not a lot of data transferred, but still usable.
Re: Was on the phone with verizon for two hours and..... (Question bout ND!)
I think you're best bet to find out is to go to the local headquarters within your area. Follow one of the engineering team members. When his or her guard is down, kidnap them and force them to tell you. Or keep asking people who don't work in that department... they could be having interwork relations with a network person and have insider scoops on that.
Re: Verizon Opening Network...
I work for VZW also as a direct agent. Apparantly you went to a special training class because noone I know went to any training of that sort. Lamo.
Re: $400.00??????????????????
There is a step-down program. If a line is active under someone else's name you can transfer the service after 6 months and your credit check will get step-downed ($0 if it would've been $125, $125 if it would've been $400). That is... if you can manage to keep it without service interruption 6 months straight...
Re: furthermore
Yes, and they shouldn't include free nights and weekend and the such. Instead they should charge different rates for calling landline vs mobile numbers. Let's copy Europe!
Re: The beginning of the end...
It takes money to improve customer service and reduce billing errors. Money they aren't collecting by giving away service for dirt cheap... see the solution now? Raise prices, increase capital, increase spenditure...
Re: What is so wrong with VZW phones?! PLEASE tell me..
Guess you missed the article that PS posted about VZW letting you use any compatible device mid-2008.
Re: What is so wrong with VZW phones?! PLEASE tell me..
They want OBEX to transfer ringtones/images/etc. for free and they want a different UI for each phone. That's pretty much it...
Re: WHEN THE SERVICE SUCKS IT SUCKS HARD!
I agree, if you are unhappy you should be able to have a get out of jail free card. They should apply this to car leases too. Cars are getting junkier every day.
Re: there is truth to this;
Doesn't matter. If I told you your ETF was $1 million you wouldn't get charged that, you'd get billed whatever the system has on file.
Re: blackberry 24.99 data plan
Emails are text-based. They don't require much data. To know if 10 MB is enough for you look at these aspects instead:
File Attachments - if you plan to open/view a lot of attachments, those add up fast, especially pdf files which most schools use for assignments/syllabus.
Web Browser - Text-based web pages aren' the big deal, but a page with lots of images is gonna suck up your data.
Applications - Some applications use a data connection to transmit. Google maps, ...
Re: listen up all big bosse's of vzw - yes i know who you all are -nym metro president..and his ny p
Umm, you're story would've been possibly believable except that employees do not have any ETFs. Yup, so stop trolling.
Re: Things the carrier could to to help.
CaptJeff said:
So with all due respect, Competent, HELPFUL, people who don't make customers in the store wait for ever, and value the customer's time.
I have found a few and I have to say, dealing with them is a pleasure. I don't forget who they are either.
You're assuming all customers are competent enough to keep up with these competent, helpful employees. Bad assumption. Tons of idiots out there...
Wanna know why people buy online? They don't have to wait in ...
Re: public interest groups?
I think the article is talking about VZW blocking special interest groups from being able to sms their customers such as anti-abortion groups.
Re: 2 Different MTN on 1 Phone?
Actually, I can't think of a current model phone that doesn't have dual nam. The problem is getting the same ESN on 2 different numbers in the system. Possible, but not supposed to be done. It can cause issues with billing.
Re: Voyager = PERFECT
I like every aspect of the device myself too, except the scrollbars in the web browser... too small... That's my only gripe with this thing.
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