for the reps.....things we hear all day......
I read a post from someone comparing free grocery's for shopping at walmart for 2 years and getting free phones.......thought it was silly and wanted to share a few analogies I use that seem to work well.
customer: "Why is there this device initiation fee? What is that?"
me: "Its kind of like me coming to install your cable for you, or you could do it at home (or online) by yourself at no cost."
scenario- customer purchased phone from indirect agent, wants to return it at corp.
customer: "Well, the sign says Verizon... what do you mean it's 'not really a Verizon Store?'"
me: "It's kind of like buying your Levi's from Levi's, or buying your Levi's from Kohls."
customer: (has broken in half phone) "Yeah, hi, this phone should still...
(continues)
customer: "Why is there this device initiation fee? What is that?"
me: "Its kind of like me coming to install your cable for you, or you could do it at home (or online) by yourself at no cost."
scenario- customer purchased phone from indirect agent, wants to return it at corp.
customer: "Well, the sign says Verizon... what do you mean it's 'not really a Verizon Store?'"
me: "It's kind of like buying your Levi's from Levi's, or buying your Levi's from Kohls."
customer: (has broken in half phone) "Yeah, hi, this phone should still...
(continues)
...
that was pretty good...i dont work in the industry, but I would not be shocked by any of those scenarios!
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Customer-Well, this phone should stand up to a little rain and mosture.
Me-Would you expect your Ipod or laptop to stand up to a little rain and moisture.
Customer- Well I've been a customer of VZW for years I deserve a free phone
Me- I've been a Toyota customer for years I think I deserve a free car.
When selling headsets
Cust-I don't talk on the phone in the car.
ME- Oh, do you drive a phone booth?
Cust-No, I pull over.
ME-Oh that was you pulled over on the side of the rode, I thought you had a flate. We offer roadside assistance too.
Customer-Do you think this phone will be too difficult for me to use?
Me- Is your VCR still flashing 12:00?
Cust-YES
ME- Oh, lets go look at the non-camera phones
Me-Would you expect your Ipod or laptop to stand up to a little rain and moisture.
Customer- Well I've been a customer of VZW for years I deserve a free phone
Me- I've been a Toyota customer for years I think I deserve a free car.
When selling headsets
Cust-I don't talk on the phone in the car.
ME- Oh, do you drive a phone booth?
Cust-No, I pull over.
ME-Oh that was you pulled over on the side of the rode, I thought you had a flate. We offer roadside assistance too.
Customer-Do you think this phone will be too difficult for me to use?
Me- Is your VCR still flashing 12:00?
Cust-YES
ME- Oh, lets go look at the non-camera phones
...
I have heard the rain and moisture one alot in my day. That's a good response.
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actually my son's (pda) phone fell in an (unused at the time) toilet and we rinsed it off and dried it out and it works just fine now. bought a new battery - no biggie. you have to have some brains and a resilient phone to work it out, but it can be done...but then again i can set the clock on my vcr...
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hahaha im an indirect dealer and can most definately relate to all of these scenarios 🤣
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Customer would repeat: I never got my phone wet... It has never been near water...
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I know, I was trying to make a little joke, I guess it didn't really work 🤠Which most of the customers on this forums are better then that.
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i'm a customer, not a rep, i find these forums hilarious, and i think everyone in the working world can relate to idiots in their respective industries
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No the customers would say, I never talk that much I couldn't have gone over my minutes.
OR
I didn't authorize my kid to download those games so you can't charge me for them...
🙄 🙄 🙄
OR
I didn't authorize my kid to download those games so you can't charge me for them...
🙄 🙄 🙄
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The downloads/usage I just tell them it's the same as PPV... doesn't matter if someone broke into your house and ordered PPV, it was ordered on your box.
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Said by a really really large man...
"I wanna look at one of those BLUEBERRYS"
His wife behind him says....
Jeesh your always thinking about food...arent you fat enough?
So hard to not laugh and be professional at that point...lol
"I wanna look at one of those BLUEBERRYS"
His wife behind him says....
Jeesh your always thinking about food...arent you fat enough?
So hard to not laugh and be professional at that point...lol
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Ya I have heard the blueberrys what about "I need one of those blacktooth headsets"....? the only blacktooths around here are the ones in your mouth... ha ha
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I kid you not, we have a list hanging in our backroom on the fridge that has stuff like this on it. We add to it almost on a daily basis.
At my one store, I had a teen come in and say: "For the cost that my parent's paid for this RAZR, I should be able to use it in the shower!"
When the CSR politely replied: "For the cost of my Explorer, I should be able to drive it in the Lake."
The kid didn't get it and stormed off. One of the funniest things to ever happen.
Also, how often do you get: "I have been with Verzon for 15 years (or since Cell Phones were invented) and I think I deserve (Fill in stupid request)"
I just want to tell them: "Well Mr/Mrs Customer, Verizon Wireless has not been around for 15 years (fill in usual options)...
(continues)
At my one store, I had a teen come in and say: "For the cost that my parent's paid for this RAZR, I should be able to use it in the shower!"
When the CSR politely replied: "For the cost of my Explorer, I should be able to drive it in the Lake."
The kid didn't get it and stormed off. One of the funniest things to ever happen.
Also, how often do you get: "I have been with Verzon for 15 years (or since Cell Phones were invented) and I think I deserve (Fill in stupid request)"
I just want to tell them: "Well Mr/Mrs Customer, Verizon Wireless has not been around for 15 years (fill in usual options)...
(continues)
...
Oh yeah, we get that a lot too. The best is when a customer uses the ole "I've been a customer for a really long time and I pay you guys a lot of money" line and when you look at it, they've been with us a year or 2 and can't seem to make a payment on time, ever. I really love my job, I do. 😉
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rep: "It will arrive in 1-2 business days."
Customer: "How long is a business day?"
rep: "A business day is a Monday - friday"
Customer: "soo... 2 weeks?'
^ Easily my favorite one so far ;)
Customer: "How long is a business day?"
rep: "A business day is a Monday - friday"
Customer: "soo... 2 weeks?'
^ Easily my favorite one so far ;)
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learninghome said:
rep: "It will arrive in 1-2 business days."
Customer: "How long is a business day?"
rep: "A business day is a Monday - friday"
Customer: "soo... 2 weeks?'
^ Easily my favorite one so far ;)
Eh ... I can see the confusion on that one. You made it sound like that a length of a business day is from monday to friday.
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Oh, come on...
"HOW LONG is a business day?"
*shrug* ok, fine, just me then...
"HOW LONG is a business day?"
*shrug* ok, fine, just me then...
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nah it's not just you, lol. this is one I got today....
Visitor: The world edition phone...can you use it overseas?
Me: Yes, you can.
Visitor: But is that the only place you can use it?????
Me: You can still use the phone domestically, and overseas with a SIM card.
Visitors: So can I use it on Tmobile????
🤣
Visitor: The world edition phone...can you use it overseas?
Me: Yes, you can.
Visitor: But is that the only place you can use it?????
Me: You can still use the phone domestically, and overseas with a SIM card.
Visitors: So can I use it on Tmobile????
🤣
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lovesLG said:...
I read a post from someone comparing free grocery's for shopping at walmart for 2 years and getting free phones.......thought it was silly and wanted to share a few analogies I use that seem to work well.
customer: "Why is there this device initiation fee? What is that?"
me: "Its kind of like me coming to install your cable for you, or you could do it at home (or online) by yourself at no cost."
scenario- customer purchased phone from indirect agent, wants to return it at corp.
customer: "Well, the sign says Verizon... what do you mean it's 'not really a Verizon Store?'"
me: "It's kind of like buying your Levi's from Levi's, or buying your Levi's from Kohls."
customer: (has broken in half phone)
(continues)
...
A customer just asked me if they could pay online with cash.
👀
Is it just something that you get used to answering all day long and so it SOUNDS ridiculous?
👀
Is it just something that you get used to answering all day long and so it SOUNDS ridiculous?
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