meanest customer or social engineer
so my meanest was this dude calling in from "tech support" saying his system was down and he needed to access this customer's account and needed to make a change. so i'm telling him i'll be more than happy to help him and everything and i ask him for the phone number and we're doing small talk while it's loading up like i say i'm in az and he says "oh yea with all the cactuses and it must be hot there.until he says but he didn't have the social security number or last name or something like that and he was asking if i could give it to him. i say, "um, you know i have to verify the account with you to access it" he starts flipping out!! he's like listen to me you little ****, i told you my ******* system was down and i just need some help, an...
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Had a customer call in trying to get 2yr b2b pricing on a 1yr renewal (lost/stolen program) for a wfg exchange. Problem was they already did an exchange and wanted 2yr b2b pricing w/ 1yr renewal. Customer was pretending to be a customer care rep asking if we could honor it. After I pulled up the account and reviewed the notes I asked for the person's last name. They asked me why I needed their last name when they felt their ID number was more than enough. I told them to tell me what their supervisors name was (I looked it up) and they told me they are not allowed to say. So I asked "what kind of weird rules do you guys have over there in Tennessee?" and they reply "It's just the rules." I go, "Problem is the rep you spoke to on the phone tha...
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haha that's great. i can never push myself to directly call someone a liar. it's so embarassing!! like if i know someone stole a phone and is trying to activate it, i say "your friend that gave you his phone still has it on his account and just tell him to call us and remove it and we'll do the esn change for you with no problem" hahaha!!
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I've told them that the phone was marked lost/stolen and I have to call the owner and verify you are supposed to have it. They freak out and leave the phone behind. I mail it back to the original owner.
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haha awesome. catching a lie is so easy even over the phone and i bet it's easier face to face! look them straight in the eye!
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Ya, it doesn't really help their case if the ESN is still active on an account in suspend mode and notations state someone is not allowed to be helped anymore. Don't involve us in your domestic issues, geez!
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Been there...done that...plenty of times 🤣 Way way way back in the store, known customer comes into the store to activate a phone to her account. Go to activate the phone, comes up "lost/stolen" call in, find out it's stolen from a reseller. Let her know that...she's shocked, tells me her brother has been using it for a few months. She calls to her brother who asks to speak to me. I explain to him the issue and he says "oh...well our dad will be down there in a bit to get something done. so what are you going to do to compensate me for this phone?".....now mind you our store knew the customer well and knew this was an honest mistake....but what am i gonna do for you because you have a stolen phone? My answer "well...as a courtesy,...
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i love it when a friend or a family member agrees with you and laughs at the idiot flipping out
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Because I work in Web Chat, we don't see or hear our customers. I once had a customer try to tell me that they were my boss and they were testing me. It would have been a little more convincing, at least, if my boss hadn't been standing next to me at the time.
The meanest customers I get, though, aren't afraid to type some gods-awful stuff to me - they don't think we know who they are, so they can be rather fearless.
I've been called every curse word in the book, read a million kids' "Does my insurance cover my phone if it's stuck up my a**" comments and every last one of them thinks they're original.
The meanest customers I get, though, aren't afraid to type some gods-awful stuff to me - they don't think we know who they are, so they can be rather fearless.
I've been called every curse word in the book, read a million kids' "Does my insurance cover my phone if it's stuck up my a**" comments and every last one of them thinks they're original.
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hahaha. that's great. i once told a customer "are you SERIOUS" bec i thought they were joking about how mad they were. they sounded sarcastic instead of serious. then they got really pissed and i just laughed at them. (i rarely ever laugh unless they're really crazy!)
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