Re: verizon so called 30day refund policy.another scheme by the dark empire..

by phonefan1 Today, 9:19 AM
Yes, if you decide that you want to change your equipment within your 30 day WFG you will in fact be charged a $20 exchange fee. That is because VZW can't sell those phones as new once they are opened and customers really need to decide what phone they actually want before making the purchase. First they want a red phone and then decide no they wanted an orange phone. Well, the exchange should not be based on color choices, I have issue if it that the phone selected does not have the features required, but if you buy a car without A/C can you just take it back after driving a few thousand miles for one that does? Any way- the $20....
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You need to talk to his boss then. I used to work with VZW too. You only charge the $20 for Early Upgrades because you let them upgrade outside their date.

In regards to the exchange ... the exchange doesn't cost any money. However, he is right about the ability not to resell the phone once it's return. That is why you can only do one exchange.

Yah, guess what! Verizon now charges $1 million to do an ESN change. It must be true because I said it and I work for Verizon. Righttttt....

The $20 device initiation fee is when you change your ESN not through a WFG exchange. If you did an upgrade and were billed the $20 fee, when you exchange you already paid the $20. The exchange order already changes your ESN for you, so no need to create a second order that automatically charges the $20. The system is automated in that way. That is, unless someone typed in to charge you another $20 during the exchange because that item does not autopopulate...

whoever works for vzw here needs to read their m&ps or updates. you know the processing fees mp changed to cpe customer owned equip, then to device initiation fees. all in a matter of like what, 3 months. even though i work for vzw, this is updated info directly from the company. it DOES now cust 20.00 to swap phones even within the 30 days. it costs 20.00 for regular standard upgrades like for 2ndary lines too. it doesn't cost that for ne2 however. i know this isn't a pretty thing. it makes sense though. also activation fees you don't get back after 3 days of the wfg. yes. this is true. do some research.

🤨 Are you indirect or COR? Cause I don't see anything about a time limit on the phone. Please enlighten me

I think he means that hte 20 dollar will NOT apply to a WFG if the call timer on the phone is 15min or less.

When talking about the timer limit, he was speaking of the activation fee being waived within the first 3 days..not a WFG exchange.

if im not mistaken ( and ill double check at work ) the activation fee not being refunded does not start until June 10, 2008 when teh T&C will be redone..Ill check my next day in.

Not sure about COR stores, but my indirect M&P says May 4th, 2008.

👀 In fact it may be a policy that is loosely being enforced. However the fact remain reps are/should be empowered to waive that if that's the case. I know in my local contact center that they would prefer we be more flexible rather than be a stickler for $20. I find it even more interesting that they (customer) could just close the account during the WFG and open up a new account with the equipment they want rather make use of the WFG and get the equipment they need. After all hurdles are what we trying to prevent for customers, right? 😁

They could do that, but if they change their mind on the phone after 3 days, they're paying at least a $25 activation fee twice

Possibly but a good portion of our newer customer base qualify for free activation fees due to Employee liable offers. So it could go either way. I understand the dollars and cents of it all but it is still a hurdle for customers during the WFG at least. ☹️

Shouldn't they get the ESN change done for free through their emp. liable account, though?

I would think so.. will have to check 🤨

I asked the question to the Regional Director of retail sales our a recent quarterly meeting.

The $20 applies to all account types. ELEU, consumer, business, with or without discounts. It is a pure processing fee.

I am a direct rep and I have to ability to waive it. I am not going to let a upgrade or a customer deactivate over $20. If it is a multi line upgrade, I will charge 1 fee or waive them all, just depends on the customer. I tell them about it upfront and if they object, I deal with it.

This might sound bad, but I will always waive it for a customer who is buying accessories, or adding a new line, or moving to a pda. I do not make a dime of commission on the fee, but I have to charge them sometimes or I will get heat f...
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The fee for the WFG is in place because customers get a red 8830 but want silver. The company takes a financial hit by taking in that 500 dollar device and exchanging it with the EXACT one of a different color. If equipment is defective the fee is waived, if the customer wants different features a majority of stores have all live phones..they are MORE then welcome to download/call/play with the device at thier own discretion. I agree with it... you want a different color phone...i call it a restocking fee because we dont sell used phones and most the customers say "well that makes sense" and they are content.

Below.Me said:

In addition to the new policies, if you return your equipment via WFG and deactivate, your activation fee will not be waived if past 3 days or 30 mins of talk time on the phone.(could be wrong on the mins part but there is a min limit.)
WFG.

that is not in affect yet if im not mistaken taht will not be the case until june 10 008