Shop Talk

I have had conflicting information regarding this subject.

If we (Cingular) take a customer from another carrier, can we and do we credit the Etf they incur back to their account.
If we cannot, what can we do?

I get in to work to find that over half of the company's agent codes have been removed from POS.com (our online activation utility). They wont be restored until tomorrow, so we have to call in for everything. Our account exec could fix it, but he's on vacation until Monday. My first call in is for a port, but the Rep doesn't seem to know how to do a port from one name to another. I have to give our commission to another store to get it processed correctly myself online. Then I help an elderly gentlemen refill his prepaid phone. His daughter usually does it for him, but I sell him a $25 prepaid card. When I go to print the card our system for that is down too. I call in to have them fix it, but our company's contact isn't in his offic...
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What is the problem with wireless consumers in the US fixated on the dying trend of Free phones? Now it seems as if it is impossible to find a person out there who understands that handsets cost money. It requires money to make a handset, ship a handset, and on average about $300 a customer to activate a handset... Where do customers think that carriers get their phones? I don't think it is a crime to have purchase technology. When DVD players first came onto the market those of us who worked at Best Buys or Circuit Cities around the nation had to battle with people whining about replacing their existing VHS movies on DVD. Cry me a river you twits. If you want the technology, you may have to pay for it. If you don't think it is worth you pay...
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Is it true that Store reps will LIE to customers about their insurance promising them that their phone will be replaced for FREE with NO DEDUCTIBLE??? or if reps lie about the phone saying that it has "water damage" or "broken" just to avoid replacing it for them under the warranty like you should? lol.. I wonder if this is true or its just bs that the customer feeds us when they file a claim. 🙄

Who knows the best Sales Pitches and if you are really good, what are they? My biggest
question is how would you sale Sprint Nextel, Verizon, and Cingular all in the same Retail Store. I want to know how you can remember phones, plans, and technology from all of the companies, and still help the customers make the best decision that fit there needs without hesitation during your sales presentation.

Is anyone else getting this? Over and over I am getting something about "Forward this to everyone you know!! You will get 25,000 per email forwarded!!"

Anyone know how to stop the insanity? I know it is because idiots keep hitting "Reply All"

Has anyone figured out (or could you figure out) where it originated?

This sucks I have got 35 just today 🤣

Is it just our store, but does it seem that EVERYONE who has a problem with their phone... is going on vacation TOMORROW!?! It's like cell phones just seem to work fine, up until the day before you go on vacation, then they just crap out. 😕

😁 I want cingular service, but I have questionable credit, I've had service with sprint for 5 years. They have been awesome to me but cingular has better phones. How strict is the credit check? what is the largest amount that they require as a deposit if needed? Help 🙂

"I dont need to read billy shakespear, juliet or romeo.."

This song is getting on my freakin' nerves. Who here has satelite radio and it bugs them hearing the same song over and over again....

I do not know exact words of the song but its annoying.

I want to know why people are so gullible. If somebody were to call you, just out of the blue and say "Hello, I'm calling from XXX Phone company and we'd like to set you up with a line of service and send you some phones..." How stupid do you have to be to say "OH OK, let me give you all my personal information!"

People wonder how fraud comes about, well that's one REALLY good way to insure somebody can make fraudulent use of your credit information, just give it out to any Tom, Dick, or Harry who calls you.

Honestly, you should NEVER give your information for any reason to a call you received. If you're going to give that info over the phone it needs to be to an inbound rep (like me!)

People call us all the time... "OH I placed m...
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I am looking to get or buy LEVEL 3 schematics & or service manual for Motorola C343. Please email me if you know where I could get these or if you have them and wish to share or sell them. I need level 3 only not 2 or 1. Please let me know if more information is needed. This would be really helpful if someone has any thoughts. Thanks in advance.

People, just in general, really blow my mind sometimes. 😡 They don't appreciate anything, they get mad if they don't get something for nothing, and they can't learn to speak English (And I'm not talking about people who were born to another language and learned English as a second language, I'm talking about the people who were born in this country and speak such bad and broken English that they may as well be speaking a native dialect from some small third world country!) Oh yes and they're just plain RUDE. Do they think that because we are speaking to them over the phone that they can say all the foul nasty things that they would never say to somebody in person?

Today's star caller was a guy who was thinking about setting up a line...
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Cingy employees,

What songs have you been playing on the ROKR to showcase it's features on the sales floor? I've pretty much been playing Black Eyed Peas, and everyone seems to like the My Humps song.

I'm from T-Mobile TeleSales, and Ive got to tell you, we are now using a system known as T*Star, and today, it crapped out on me. If anyone works for T-Mobile TeleSales, you should remember the old Rep Site that was affiliated with Tessco. Well, I was STARTING to like the new ordering system, because it means less calls to other departments and a more improved interface to work with, but it seems that it is still wigging out. With the old Rep Site, if someone's Credit Class was L, yet still approved for 3 lines at $0 deposit, then all you had to do was go into their information and change it, but now, it's just about impossible. I lost a FamilyTime Plus Plan to a mistake in the new system. With a FamilyTime Plan, you get a 2 line sale.....
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I've had two seperate customers call me Satan.

But I would say the funniest thing i have ever heard a customer tell me would be, "Well i gues i have on resort left, now it may not be much but it sometimes helps. I prey to higher being and a powerful being indeed. (I have expected him to try the force next) I will pray that your company has the same presparity that your customer service has show me. That way in 3 weeks you will be out sourced to Pakistan."
(I told him I could not mig over the phone with out a credit card.)

Its really funny becuase I already told he was talking to an outsourced rep.

i am after a coupla years ( unless another cell job i like comes along) leavin the wireless business...i want to know if anyone else has made the transition into something else successfully , utilizing skills learned in this industry...
my background b4 this was food service and regular retail

Hrmm... stuck at work. Maybe 1 call per hour! I'm going coo coo! why are we even open today?
Anything exciting going on at your job?

so i am new customer rep for verzion wireless, so far people are dumb just dumb, as far as horrible phone calls go my worst experience has to be from working at boost mobile where I heard on numerous occasions when i put people on hold people wouldnt stop making it, seriously these people humped more then dogs in heat, as if we dont hear whats going on guys cant it wait 5 minutes....

I love it when people don't READ the T&C on the web site when placing an order... say when they decide to port in from another provider and it says the port will take place within the next 24 hours and then they call in pissed off because they didn't want to port until Oct 1st and today is the 12th of September... because their contract with the other provider doesn't end until the 1st of October and now they have to pay a $200 ETF for 3 lines of service... Because they didn't read and then they say "Well I didn't know what it meant so I just did it anyways." Oh god save me from the idiots.

Hey, I currently work for an agent company that sells Cingular. As of September fisrt, we were told that Cingular cut the payouts that they pay all agents for selling new contracts, therefore we were going to have to up prices on the phones to keep up with sales, and also the sales reps were going to be getting less money. Our company also told us that ALL agent locations would be getting the same pay cuts so everyone selling Cingular would be getting less money and charging more for phones. Funny thing though, Sept 1st came and went... We're the only store that has changed prices. IS THIS A LIE FROM MY EMPLOYER TO RIP OFF SALES REPS AND POCKET MORE MONEY FROM OUR SALES!?! For example: We make currently $15 for ANY 1 year contract we s...
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