Shop Talk

Hey, I'm just curious here...

How many of you have a PDA COU (company) line/phone?

I've sold 6 unlimited data (bb, pda & laptop) plans so far this month, and usually have more than everyone else in my store added up, but my manager refuses to get me a cou pda...

I don't know why you guys keep hanging up on us today, but guess what?

We will keep calling back.

So KNOCK IT OFF! 👿

I made some ringtones, some that i can mms to people. Want some funny ringtones? e-mail me your phone number and ill try sending them to ya! tblack@cell1amarillo.com

"I dropped it"

http://i78.photobucket.com/albums/j91/mrraincoat/06- ... »

do you all have a special for other mall employees. we have a really crappy one but my new boss wants me to do up a different one and i was just wondering if any of you could share your ideas..

thanks!

Hello i am a t-mobile rep here in good ole san diego. I have to admit that i enjoy where i work ... pretty fun and the group i work with is a great bunch of people. I have a couple questions for customers and the customers that are nice and considerate this excludes you

1) why when you walk into our store ( direct) you make a scene and are wondering why is your bill so high? please read you bill! you may have went over your minutes, downloaded ringtones/games , or ran up your text messagaing.

2) do not yell at the reps or act rude. how would you like it if we went to your job and yelled at you? take that into consideration

3) if you are losing 10,000 dollars of business a day because of your phone, please buy a 100-200 phone w/o ex...
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Okay, I had someone come in with a wired headset, no sound. I ask her when she got this, she said when she got the phone... okay, I check the account and the phone's been active since 2000. I tell her I can go ahead and sell her a new earpiece and she gets all bitter with me. "The phone still works, why shou;d I have to buy one, this earpiece doesn't have as much technologies in it (she said thechnologies hehe...) so how come I have to pay for a defect" Not having a good day, I told her she can pay for one, I'm not giving them out free, or I can use the cord and take her out of my misery.


and then I wake up. how about yous guys, what evil, impure thoughts have you had about customers.
Sick, degenterate, perverse and downright wrong id...
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So one of my reps did a thirty line deal for a business, okay, kind of large deal. Turns out to be completely fraud, from top to bottom, fake business, fake contact people, everything. The perps are caught by the cops selling the phones on the street the day after the activation occurs. The same day, the rep goes to talk to Corporate Security and a week later, he was fired. Now comes my issue, while the activations were going on, I was on vacation. However, after he was fired, they called me and said I should have verified the account. I laughed and told them I was on vacation thinking they would say, "Oh, okay," but no. Its still my fault and I am put on a final. That was the final straw, I was hired at Verizon on Friday. What should i do?

http://www.networkofgamers.com/aol.mp3 »

This is a sound clip of a gentleman named Vincent who recently tried to cancel his AOL account.

After having dealt with a some wireless representatives similiar in nature to the one Vincent spoke with, I was curious as to the "professional" (used very loosely) opinion of this call.

Well?

Hey everyone...I am leaving behind 5 years in a company owned retail store to become a CSR in a call center. I am also switching carriers. Can anyone give me some advice of how to transition from retail to CARE? Thanks!!!

I XXXXX XXXXXX, promise that I will not hurt customers, no matter how much I want to throttle them.

I will do all this redundant paperwork so Cingular can make sure I don't get 1 cent more than I should. So they can dump millions of dollars into worthless crap like PTT, and Cingular Video.

I will continue to sell insurance. Not because I make any money on it, but it is way less a pain in my ass to put a customer on the phone.

I will not take down my "business" display, even though I have not talked to one business owner at this store.

I will continue to sell Motorola phones, even though I have to return them more often.

I will not lie to customers, but I will not correct them unless it's profitable.

These are a few things...
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It was a perfectly lovely day when I walked out the door this morning... and then the sky just opened up. These thunderheads rolled in out of nowhere and now it looks like we may loose power... which won't mean we get to go home, OH NO, we get to sit around until somebody brings it back online... in the dark. I wouldn't mind but it's awful hard to read my book in the dark. (The nominal sunlight coming in is weak because the thunderheads are so thick.)

Customer just walks in with phone thats dripping in water, not wet, but dripping.the phone does not turn on duh...... and what does miss max brains say..... but it just got wet!

Ok, asked this in the forum for the Nokia 8801, didn't get any answer so far, just wondering if anyone knows why in the name of all that is holy the 8801 costs such a bundle?

Some people have trouble with simple questions. He was one of them.

"Will the free shipping be alright?"

"The address is..."

I'm not on the screen for the address, all I want is a yes or no answer. That's it. Just yes or no.

"Is your ID card a drivers license?"

"It's 66666666."

"No no, just Is It a Drivers License?"

"It's 666..."

"So that's a yes? It's a Drivers License?"

"Yeah, it's 66..."

"I'm not quite ready for the number, I need to know what state first please."

(this in one breath) "It'stexasdriverslicence66666666."

"So that was State of Texas?"

"66666666"

"That was 6666 6666?"

"Yeah."

It would take half as long, you twit, if you did it the way I asked for it, because I can't get it to...
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It has been like 2 hours since anyone has posted a message in this forum. I am bored someone tell me about the outrageous customer you had today. I would post one but all my customers have been normal. Nothing exciting.

I just got fast changed by some guy. Normally I am not fooled by these guys, but he was good. He was buying an accessory and paid with cash, so I didnt get a name or number. Which sucks. As soon as he started switching money around on me I told him to get lost, because I knew what he was trying to do. When he left I counted my till. It is 30 dollars short. I am so pissed. I thought all the money was accounted for and straightened out before he took off, but apparrently I was wrong. This blows. Thats 30 bucks out of my pocket. Either that or a write up. So I have offically made dick today at work. What a terrible saturday. Someone needs to chain these kinda people up behind their vehicle and drag them for 20 miles or so face dow...
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I had this punk ass kid come in last night and ask if we had a phone is stock. I said yes and put it on hold till today for him

He came in this morning and first of all stood over my shoulder when I was looking his account up. (I HATE that.) Then when he couldn't verify the account said his father would be in in a second. So he asks me how much the phone is outright as he's looking at the price tag. I get up and read the price off the tag to him. Then he tells me (ofcourse) that he saw it cheaper somewhere else. Great I say, and leave it at that. You can't make me a deal? Not without a new contract. Then his dad comes in and asks me if I have the phone that's in my hand. Then I have the same price conversation with the father. After we go...
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Okay, idiot customer notice. Beware, these guys multiply by binary fission....
Customer just came in.
Customer: I need a car charger, this stupid one I got for 5 bucks at the quick stop doesn't work.
Me: Okay, here ya go... That will be 17.30 after tax.
Customer: WHAT! I only paid $5 for my last one!
Me: Yeah, but it doesn't work.
Customer: Forget it, I'll just get it elsewhere.
Leaves in a huff
1 hr 10 minutes later, customer re enters.
Customer: I really need a car charger that works.
Me: Okay, here ya go.... That will be 17.30 after tax.
Customer: You mean to tell me that you won't give me that charger for $5?
Me: No, sir, I can't do that.
Customer: Where else can I buy them?
Me: WalMart, quickstops, Cell phone s...
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Customer: Ya'll deal with Cingular here right?
Me: Yes, sir what can we help you with?
Customer: Oh well I just thought you maybe sell other cell phones too.
Me: No sir, just Cingular, thats why our sign on the door says CINGULAR.

OMG!!! Are you serious?? 😳