Shop Talk

A customer Came a few weeks ago withs phone that had liquid damage it appeared to be coffee she screamed and i never had coffee in my life i never liked it. ok so we got her phone to turn on Finally and on the screen in big bold letter i love coffee and she stood their in silence and then just quietly walked away without the phone.

Perhaps I should be informing the National Weather Service, but I figure I would you all know first.

I had this customer who came in who clearly had liquid damage; there was water behind the battery and everything. So I am explaining that the phone came in contact with some kind of liquid and she says she hadn't dropped it in any water. I then asked her if she was talking on her phone outside before she came in (it was raining so hard I thought the store was going to be washed away) and she then informed me that Rain is not water. That's right folks apparently we were all told wrong in elementary school and rain is actually dry!

Customer walks in and sees MSNBC on the television. Is pissy about us not watching the French Open....and so it begins....

1. January 2006, Customer insists on activating a used phone that was her husbands on a new account. I explained the HUGE risk with activating a used phone on a new contract with no warranty, but customer demands doing it this way. 🙄

2. Same customer comes in today because phone will not power up. Because it is at least 2 years old, we do not have it in stock but can order for her. Customer= deer in headlights expression.

3. Customer now wants me to "test her battery" to see if that is the problem. I once again explain that we do not have a battery to "try" and even if I did, phone may have more issues tha...
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Following up on the newest market trends, I have come up with a new line of phones that are useful outside of being phones.

Here goes.

As follow up handsets to the motorola RAZR, SLVR, and Blade...here are my thoughts on where the market is going.

The first I am going to call the SHIV. Not only is this a sleek, stylish handset, it'll also keep those pesky "bubbas" off your back in the big house. And with it's highly detailed design, no one would ever think it's NOT a toothbrush carved into a handy Shiv. With a phone this hot, who wouldn't want to go back to prison?

Artist rendition below.

http://i78.photobucket.com/albums/j91/mrraincoat/mot ... »

Second phone is going to be known as the SHANK. This handset leans more...
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I had a guy come in, who was from out of state, says he lost his phone. I tried explaining the insurance claim process to him but seeing the light bulb above his head shorting out, I decided I'd call on his behalf. So I spent (no joke) 2 hours on the phone with a rep from asurion who we've explained the situation to 20 times. We'd been connected all over the place, including a 3 way call to a local police dept. so he could file his claim, and then back to same rep I'd been talking to from when we started, and right as we're finishing the call, she starts asking a list of question regarding the LOST phone, and I sh*t you not, she very seriously and casually asks "does the customer have the phone with him?" i*choke*! 😳 ... are you se...
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I work for a celltelco in the Texas Panhandle. I need someone who works for Dobson in the same region, or at one of their corporate offices who can report an issue one of my customers is experiencing. Anyone have a contact with Dobson who could help me with this? Anyone here a rep for Dobson? Please?

That's right, sir! I really CAN access your prepaid account in my store! I'm just lying to you because I hate your guts! There is nothing I like more than wasting your time and mine, although I really do love that groovy hold music! 🙄 Get a life jackass! If I could access your account and suspend your line I'd do it for you, but if me having to call customer service to get it done is such a hardship for you, go eat a bullet! 😈

So a women walks in today, all dressed up like a buisness women, and says that she has a deposit coming back in the next little while but verizon is trying to keep it because she has a past due and it dosen't make sense and what had happened was she bounced a check, and right now she is lecturing me about how our customer service dosen't use logic.. haha but anyways she is trying to blame her bounced check on verizon!

tell me something funny

Okay, now the summer slump begins! We did 11 new phone activations and 5 renewals in 2 days and were really tired! Now we haven't had a customer for two hours! Have you guys noticed a trend yet? Ours is (usually, but not this year) Jan.-Feb 10, slow, returns from Chrismas, 30 day exchanges, but not many activations (down from the 150+ in Nov and Dec) Feb 10th to March, slow but picking up.... March no problems meeting quotas but nothing to write home about, same with April. June and July are so slow that we consider closing the store early almost every night and then at the end of July and through Sept things pick up and school starts and sales go through the roof (as far as the rest of the year is concerned) until the Christmas shopper...
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I just tried to go to CNN.com (like I do everyday) and apparently big brother is now blocking that site to. How am I supposed to keep up on my current affairs now? My whole week is now ruined. 👿

so the company i work for just got sold..

and i love my new boss..

in his words i'm getting "a big fat raise"

he's basically getting me a whole new kiosk (I would rather a store but his plans for my kiosk sound AWESOME!)

my commissions rates are going to at least double what i'm making now....

and he's apparently digusted with the fact that the current owners didn't give me a blackberry. so i should be getting mine within the next few days!

I'm so very excited!

We have an agent in our call center that I'm going to strangle with his speaker-cord. He's brought in a set of speakers and a bass amplifier and plays his music all day with the bass cranked up high enough I can hear/feel it halfway across the building, it's making my water bottle do the little rumbly thing like on Jurassic park when the Rex is coming. I've asked him to turn the bass down twice, I've had the manager ask him to turn it down, it's back up again today and I'm going to rip the bass amp off the computer and beat him with it.

How inconsiderate can you be? Apparently this group I have had to move over to sit with is trying to prove to me exactly how far it can be taken.

wish that a cutomer who approaches you with a stupid attitude cuz they couldnt wait 5 minutes in line for the next rep, to come back with a BIG deposit on a credit check just so you can throw it in their face.

Whoa I just saw two of my customers on Judge Alex being sued by some old lady for 5,000 because her dog got ran over by a car and lost a leg! Luckily they won! But its the same couple that bought me lunch one time and came in again the other day to get a new phone. Weird!

Normally I COMPLETELY understand, I really do, or I try very very hard but this time it's more difficult that normal.

HOW ANAL RETENTIVE CAN YOU BE?

The customer is an existing customer, he was approved for 2 lines originally and as a rule you have to wait six months from the time of the last activation before you can add another line. I understand that, I know the reason, really, it makes sense however... The customer I was trying to place the order for was 6 days (SIX DAYS) away from his 6 months. His freaking phone wouldn't even arrive until the 7th, which would put him at ONE (yes, that's right, one, 1, singular) day ahead of his 6 month wait.

It doesn't help even a little that I've had ten of my calls so far today that have b...
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This conversation happened on wendsday to me and I still can't get over it

Cust: How much would It cost to add a line to my plan

Me: I'll have to look at your plan to see. What is your cell number?

Cust:I don't know my wife as the phone call and ask her 555-555-5555.

Me: I'm can't call your wife to ask the cell number.

Cust: oh here it is 444-444-4444

Me: Whats the last 4 of your ssn?

Cust:0000

Me:that didn't pull it up it must be under your wife's name what are the last 4 of her ssn

Cust:You ask too many questions.

He then stormed out cussin' and a mumblin' all the way. Stuff like this happens all the time but its just so damn frustrating.

So I had this guy come in a couple days ago who looked like he was coming in from a hard day on the farm tending to his pigs. He reeked like poo was wearing ripped dirty jeans an old crusty flannel and it looked as if he thought a razor was only a model phone instead of a personal grooming device. His hair was just matted with grease and honestly made me think how disgusting people can actually be.

In our retail location we have a sign stating that we have 2 full time positions open and a part time greeting position open. So he asks me if he can fill out an application. I told him we don't have applications, but we do accept resumes. He proceeds to tell me that the only resume he has is on CareerBuilder.com that he typed up while he ...
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"Se'en"

Seven years old.

Who tells their seven year old to call for information about a phone?

And her parents did tell her to do it, I could hear them asking questions of her to ask me. Apparently her brother and sister had a phone and to get one she was required to call in to go through the activation set with us.

Seven years old.

She didn't even understand half the words I have to use, how on earth do you think she's supposed to activate a phone?

Stupid parents.

Anyone that actually works with the phones got anything good or bad to say about the v551??? I need a new phone and can't wait until the really good ones come out... I am usually anti Moto, but if this lives up to the reviews I may give them another shot... either this or the 6230, but that screen is just so damn small...

Hey since the manufacturers make the phones for "free" and the carrier adds the price afterwords, does anyone know a place where I can get a Xbox 360 for like $10?
I figure it Motorola does this, maybe Microsoft does it too. 🤨

Nothing I hate more in this biz.