Shop Talk

I've had 1 person in my store all day for a CTN change. WOO HOO! Been here for 7.25 hours so far and NOTHING. I get to go home in an hour 15 minutes. WOO HOO! Just gotta make it through the last hour in 80 degree heat (my A/C is broken) 🙄

OK i got a memory card and a reader and i tried to but mp3's on my card but when i put it in my 8100 they don't show up. can anybody inform me how to get them to work?

Why do people feel that cell phones and contracts for them are so different than anything else.

"Why should I have to pay a termination fee?"
- Because you signed a contract saying you would.

"I've paid my bill for 3 month now. I deserve a better phone for free!"
-When you pay your cable bill, does you cable company send you a new, bigger, better T.V. every 4 months?

"I'm not paying a deductable for insurance!"
-That's how insurance on EVERYTHING works. Go wreck your car and tell THEM you won't pay a deductable. See how far it gets you.

"I'm not putting down a deposit!"
-Try doing that at an apartment complex. They don't care if you live on the street, just like I don't care if you have a cell phone or not.

"You sold me th...
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Maybe others of you have been in this situation, but I had no idea what to say to this lady, and I am not usually at a loss for words.

I was upgrading this elderly lady today. In her 90s at least. When I was explaining the 2 year extension to her she says "Well I guess I am ok with that, but what happens when I die? I think I am about to go anyday now."

I was speechless. How are you supposed to respond to a question like that? I kinda stumble over my words and changed the subject, but it definately caught me off guard.

Dear Customers,

STOP CALLING ON THE HANDSET YOU'RE TRYING TO FIX!!!!!

Thank you,

Mid_Isle

Its saturday and as usuall. im still drunk from the night before. I have hiccups and heart burn ladies and gents. Its gonna be a long day.... 😢

Why oh why do people have to be complete and total a$$holes? Oh and whydo they have to be liars too? I had this couple come in here from trailer 8 down the road. They wanted to switch out the phone because it wasn't working properly. Totally cool....if you have your receipt and everything in the box. Yeah no receipt and no charger or earpiece. I inform them that I need these items and they both proclaim that those items never came in the box. Yeah, ok I really believe that. I ask them how they kept such a great charge on their phone without a charger for the past week. The guy starts yelling at me about how he is going to stop payment on the phone and that he used an old one because the box didn't com with one. (stuttereing the whol...
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Woman calls in, wants to change her plan. I says, ok, it's a 1 yr contract.


The call ended up being 35 minutes long.


I probably only spoke for 5 minutes of it.


It's looking like one of those days. 😕

My rep just called me and said he'd give me 50 dollars if I do 5 activations today. I can waive the activation fee too. Problem is that I've been here for an hour and a half, and no one has walked in my store. Not even to pay a bill. 👿

This is the second time in three days...

Mommy comes in to make an inquiry on her account;
I sit back and watch this brat irritate the hell out of her mom until she gives in.
Family plan= upgrade + New line + a butt load of features.

so mr.am rich so you have to give me whatever I want walks in (anyone that works in this business knows who am talking about)needless to say he walks in 5 minutes before we close goes over to one of my co-workers and tells her he wants to upgrade to the treo 650 in one of lines, of course he doesnt qualify,his response is the usual "you guys are useless am going to cancel all of my lines blah, blah, blah".He calls customer service and after been on the phone for about 40 minutes they tell him that they will give him a credit on his bill.So we sell the guy the phone and thats wheN the story gets good ,his 10 YEAR OLD WALKS IN AND HE GOES "HERE IS YOUR PHONE HONEY" CAN ANYONE EXPLAIN TO ME WHY A 10 YEAR OLD NEEDS A TREO 650 😈 :twisted...
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Why do you think swearing at me will get you different results? All it does is make me hate you and resolute that I will do nothing for you.

*sigh*

Ah well.

these display cases aren't going to clean themselves...that trash isn't going to carry itself out...if ya got time to lean, ya got time to clean...

feel free to add your own with or without your own witty comebacks! badmouth your manager! everybody's doing it!

I HATE when I have to call up a "friend" of my boss (owner of company). Especially when I have to use some rediculous nickname that I have no license to use.

Me: Hello is Turd Ripper there.

Secretary: Who?

Me: I'm calling for my boss Dangle who wanted me to... blah blah blah

Sec: Umm hold please

T.R.: What the hell is up Dangle nuts!?!?

Me. Um this isn't Dangle but I was told by Dangle to call you about something that is cell phone related.

T.R: ..... I only deal with Dangle.

Me: But when Dangle said he would give you a call back when you guys were playing golf, he really meant that he would pawn the job off onto someone who actually know what they are doing. And unfortuneatly "we can work something out" m...
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Cust calls in stating her name is J. W., but doesnt know what the initials stand for. Is it discrimination that I denied service? 😳

I just talked to my friend who works for Sony Eriscsson and he went to a mall store in the Houston area and said they had a SE k600i. He hasn't heard anything about it. The specs given to him by a sales rep include 2 megapixels, bluetooth, and umts. Does anyone know anything else about this phone and where I can find more information about it? It's not anywhere on PS and I will continue to find out more about it. Thanks in advance for any info you can give.
Tim

From a U.S. News & World Report article on May 1, 2006:

"There are 400 million cellphone users in China, and, on average, they replace their phones every three to six months. Consumers in China can choose from something like 900 different models, compared with only 80 or so in the United States. Companies like Samsung offer a new handset model in China as often as once a week. In India, mobile phone subscriptions are growing at a rate of 4 million new subscribers a month."

is it only the sprint customers that find it next to impossible to learn how to use the automated payment machine?

Anyone ever have one of these sub-humans walk into your store?

They come in, and start demanding crap like phones and for you to talk to them, and after spending forever being patient with them speaking whatever language these people speak... not to mention always being in a hurry for tea-time. They have the nerve to try to sneak in Canadian money. Am I the only one tired of these people? Please, I shouldn't have to work with a translator just to sell a phone here! Hello?! This is America, they should at least learn American!

I always have to sound sincere and nice. There are lots of time I'm full of pocky...

"Thank you for calling..." Sometimes I want to say "GO AWAY!" But I'm getting paid so I'll play nice.

"Have a nice day." could also be 'fall over dead please.'

"Is there anything else I can help you with?" Might also be 'please just go away, I've already explained everything five times and you just don't get it.' or 'you've already ranted and raved, I've already explained that you're in the wrong department, please just go call the correct department.'

"Unfortunately it looks like you would have to pay a deposit... yes that's based on your credit information." Is really 'Well looks like I was right. You stumped me by having a credit card bu...
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