Shop Talk

How fast people forget English when you don't give them the answers they want to hear? I had a guy come in who had some questions about a phone he broke. (No insurance of course.) He hardly had an accent when he came in, and we needed an interpreter by the time he left. Do they think it will help?

The company I work for was recently purchased by Alltel in an all cash transaction. Our legal day one was on May 1st and we haven't seen very many changes yet. They are projecting to be finished with everything sometime in October. Does anyone know what will happen next? What are the perks of working for Alltel?
Everyone from Alltel that came here was very friendly and they all seemed like they are a wonderful company to work for.
Will someone who works there please fill in the gaps? There is so much I want to know. I know you can't disclose everything.

Worried? Happy? ???

I think fraudsters are funny at times. Especially when they dont even know the age of the person they are pretending to be!

My best one was when a woman called in named "andre". She said,"my names andre."I replied,"Your name....is andre?" i then sat quietly not saying a word while the customer excused herself from my extension...

Why is it my fault that you put the phone in the oven to dry it out and "over cooked" it?!

Dude plops his phone down and says, I need a new phone. Speaks about his stupid mistakes, and asks if I can check to see if he has insurance. I do, and no he does not. He is also not eligable (sp?) for either an early or standard upgrade.

Trimming ALOT out here... he calls me a peice of sh!t, Im holding a gun to his head and giving no other option than full retail, and Im the best damn conartist he has ever seen.
👿 F*ck Customers. LOL

Sorry, had to vent.

Some lady just got heated with me because I wouldn't "give" her a different model phone. Her reason for needing this exchange?... The model phone she has does not display the date on the screen, just the time. What the hell? Look at a calender! Ask someone at work! Turn on the damn TV! It is not that hard to find out what date it is! I asked why she didn't exchange the phone in her return period. She said no one told her there was a return period! What! Come on. We live in America! Everything has at least a 3 day return period! At least tell me your kid died of cancer and you took a month off to sail to the Carribean and scatter his ashes over the sea.

We are all far too dependent on machines... They will destroy some day. On...
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So i went to prom last night and here i am opening my store the day after 😢

I am dying here folks. Let's hear some good ideas of how you have kept yourself entertained at work. Your managers have left for the day and you and your fellow rep need to do something to survive the next 4 hours of living hell.

Note: Logging on to phonesccop is not a correct response.

Here's a few past times I enjoy.

1) Playing catch with the sim cards is fun.

2) Stacking the empty phone boxes from the day's shipment into a giant game of Jenga. Or stack em up and run into them with the office chairs while your peer video records it.

3) Get 3 or 4 old phones. Preferrably differents makes and model. Fill up a bucket or container of some kind with water. Make sure all phones are powered on. Simultaniously drop all of the...
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sad day for me. i then told her to leave so that helped my balls grow back a little.

I really dislike when customer call in, spend twenty minutes picking your brain for information and then say "Oh I have to wait for my wife/husband/girlfriend/son/dog to get back so I can discuss it with them or so they can pick out their phone. But you've been really helpful. I'll call back in twenty minutes."

They say they'll call back and that you've been really helpful like that's some sort of consolation prize. I'm not going to give you the sale even though you just did all the work, I'll give it to somebody else who probably doesn't know what the hell they're talking about. But thanks so much.

I know part of my job is to let people know about the service but it's really lousy that my paycheck just got that much smaller becaus...
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I've been thinking of things I'd like to help them with... here's a list.

Assisted suicide - Because let's face it, the world would be a better place without you in it.)

Sterilization - If you're going to persist in forcing yourself on us at least please don't breed any more.

Finding a place to be committed - Clearly you're crazy.

Helping the police find you - So they can lock you away.

Figuring out how to use soap - you know... Lather, Rinse, Repeat...

Fastening your Belt - Around your waist as opposed to around your knees.

Any other ideas?

this story isn't mine. I'm not sure if this is Urban Legands grade or what, but I laughed...

So this customer is talking on their phone when all of a sudden they feel something moving across their hand. no biggie, they think it a fly, shake it off and continue with their call. a few moments later, again something on thier hand. this time they look and find a MAGGOT on thier hand, in disgust they bat it away, dropping the phone in the process. as the phone falls and breaks, the customer sees several maggots crawl OUT from the phone. it seems a fly got under the faceplate and laid it's eggs there.


don't know if this is true of bull, but it sounded interesting enough to repeat.

Another 11hr shift almost done, T-minue 12 minutes and counting.


Anyone else work for ungodly amounts of time?

Ok, I have to vent and I know this doesn't apply to all people on government aid.......
Please tell me why it is ok for scuzzle butts to come in my store, flaunting their medicaid cards and the $600 checks they recieved from my tax dollars, only to buy the most expensive phone and have a $400 deposit....ALL PAID IN CASH! I am so irritated by this crap and this happens weekly here. These dirty butts with no teeth, stinking like mad, smoking the parking lot, cussing at their 50 kids just paid more today than I get paid in a week. I realize that I'm getting commission but I only get 40% of the cut and this store is so slow that I could teach myself how to make fire and make pottery for 7 of the 8 hours of the day. These people also had more ...
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So we come in this morning and the collection of in-duh-vidulas who run this place have put signs on all the computers that say basically we don't get any prep time and have to take half lunches. We were 9 in cue when I walked in. It's been an hour. We're 19 in cue and the hold time is up to 5 minutes.

Here's why this KILLS me... about a month ago we were severely overstaffed, we were running 20-25 agents available and the Powers That Be forced a lot of people to transfer to a different center and a different department or they had to quit. A lot of people quit at the same time as a result of all the VTO ('Voluntary' time off... basically getting sent home with no pay. Many of the VTO victims were given VTO an hour into their 8 hour ...
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my allergies have exploded into a raging state of sneezing sniffling and a general feeling of ickiness. And it blows goat balls trying to sell a phone when it feels like gelatin is creeping out of my nose. 🤤 😕

does anybody know whether the once a year shot they have for allergies works or not?

Okay...I'm on the phone helping a guy with his data problem. He's unable to send or receive any data on his PDA. I'm doing my job troubleshooting his problem, I find out what it is. I ask the guy to hold on for a sec why I provision him correctly in the switch. Well I tell him I'm going to put him on mute for a second while I do this. In his mind he must of thought I said "hold" not mute. This jackass put me on speaker phone and must of laid the phone down right table and proceeds to "chop" up a line and snort it. Now you know..to each his own, but this guy tops its off with his wife or girlfriend in the back round yell "save some for me" then without a pause say "f**k honey! watch the dog he's gonna...god damnit!! he sniffed it all up! I to...
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If there was one thing you could get across to customers one little piece of information what would it be. I think mine would be that when they call customer service they are not talking to my boss and that person on the phone cannot tell me what to do.

have a drunken crackhead come into my store and scream at me for 20 minutes about how her tracfone doesn't work anymore because she lit it on fire, than having a person ignore me. Theres nothing more that I hate when I politely ask someone what I could help them with, or even just say "hello" and they pretend like I'm a f*cking invisible mute. ACKNOWLEDGE ME!! Say "no thank you" or "hello" or "f*ck off" but dont just ignore me you f*cking prick

I've only dealt with people with broken phones but I can't do anything for them because they have a past due ammount, their reasoning for that is "I'm not gonna pay my bill if my phone doesn't work" dude you phone broke yeasterday your bill has been due for 2 months now.

I work in a 24hr call center and I think about what I'd like to say on my last day of work..Yes I have another job 😁

Are you a #&$%#$% idiot? Why are you calling me at 4am? Go to bed!!!!!

You can get what phone at what price from who? Well then..See ya, take care, have a nice day 🙂

If I don't give you what you want then your going somewhere else? 😁 Go!!!