Shop Talk

Yes, the f**k you do Mr. Customer. I don't know what it is, and I can't look it up. It's between you and google at this point.

Specifically in the credit review department.

An actual email exchange:

Customer: Please check to see if the above wireless number is eligible for an upgrade.

Me: This line is eligible for an early iPhone upgrade

Cust: When will this line be eligible for a full upgrade?

Me: will be eligible for a standard upgrade on 05/15/2011.

Cust: When you say standard does that mean she will be eligible for a full discounted iphone upgrade on 5/15 or a smartphone upgrade or both?

Me: Line is currently eligible for an upgrade to any device other than an iPhone.

Cust: She will be eligible for an iphone on 5/15/2011, correct?

Me: YES (slams head on desk)

We are now ****ing firewalled at cp. Now we don't even have the resources we need to do our jobs. *golf clap* When the customer wants to know if phone x has space for 500 or 1000 contacts or what the internal memory is or if the touch screen is resistive or capacitive we have to tell them, "Gee, I dunno." Way to go, I hate my job even more now. Let's recap shall we?
internet gone
able to read gone
able to play games gone
able to listen to music gone
able to have any personal items or decorations gone
able to email each other gone
phonescoop gone
employees soon to be gone. Honestly this place is becoming just like West which was a ****ing hole.

South Park last night? Was pretty damn hilarious. Cartmen going off on his mom over not getting the iPad in Best Buy was the best part.

"Quit being an A-hole, you A-hole!"

Either that, or

"Stop whining, yooooouu sonnn of a B****" in an Arnold Schwarzenegger voice.

Me☹️Generic Call opening)

Customer:How long have you worked there?

Me☹️Jokingly) First day on the job sir!

Customer☹️Hangs up)

i would like to know how your incentive pay works and the qualifications for it. i know they are making changes in the near future but i want to compare interal and vended.

How may I assist you today.

I want it now. It is F***ing Easter and you all are transferring me around. Get it for me now you F***ing idiot.

Thank you sir, I do apoligize but I can only only get you to the department that can assist you with your request. Have a happy (f####ing - wish I could say that part) Easter.

My first call today

i've always been kind of curious who people that visit phonescoop worked for and what/how much experience they have with their companies.

i'll start:
all my 3 and 1/2 years are in sales. three years with sprint and 1/2 a year with cingular.

thanks

but at some point the customer became the enemy. I used to be the biggest customer advocate. I believed them, stood up for them, and genuinely enjoyed talking to them, but now I do my job the way I do it so as not to get fird. I do it so if I get a bad survey I can dispute it. I ask questions before I transfer for the agent I am transferring to.

How did I get so jaded?

That the two most competitive companies (at&t and verizon) colors are red and blue, and the two most competitive gangs (crips and bloods) have the same colors?

Most at&t customers will argue the sh*t out of why its the best and most verizon customers will argue the sh*t out of why verizon is the best.

This has always amuse me. Its like a cell phone gang war.

Do people not understand that HTC is a maker of a phone and not a model?? I get customers asking me if we have "The HTC" and I point out to like 3 phones and they insist that it's called "The HTC" like they may know better than I would. Seriously though, would you go to a car dealership trying to buy "The Nissan???" douchebags...ugh

They call in about something simple. Like they arent receiving their bill. Then spend twenty minutes telling you every possible thing that could ever have related to the issue.

"My dog got out and could have chased the mailman causing him to lose my letter." "The the sidewalk froze so he could have fallen" "Without my bill I was late and this caused me to be stressed out which made me tired which made me miss my sisters wedding."

By the time they finish talking I have already resolved the issue and responded to like 12 PS forums.

Its annoying.

Why is it so hard for customers to not try to take the security device off a phone? When you see something zip-tied to a phone and a blinky red light and you move it, don't be surprised when an alarm goes off and the sales rep gets upset with you. 🤨

So were i work they changed our incentive payout and the requirements we have to get to get paid for our sales. It was basically a way for the company i work for the pocket the money for the sales i make. All the supervisors said we will make more money this lady i work with made 46 sales in 10 days of work and she only made 11 dollars bonus. We used to make atleast 150 with that amount. How screwed up is that.

which I would rather describe with little specific detail, involves receiving mail from people.

The contents of the first envelope that I opened today featured what appeared to be a polka-dotted booger stuck to the top.

The next one randomly contained a photocopy of a birth certificate.

I'm just completely exhausted with people today.

Why do people of certain races just not understand the concept of a smart phone requiring data?? Indians & Asians constantly come up and ask thre exactly identical questions.
1.) If I purchase a smart phone will it require a data package?
2.) Do you sell prepaid?
3.) How much will this phone cost without a contract?

I'm sick of it. I hear it all day & it's constantly the same ethnic groups and just the most predictable questions. You need data get it through your head, why would you buy an Android or Blackberry without data??? Nothing f--king works on it!!! Assh0les

i woke this morning
took a double dose of ***itol (maximum strength version of Damitol)
But this outbound Cold calling is wearing me down.
AND the fact that they dont hold thier word on payouts well my givadam is busted.
So lets quote script and burn calls today. no sales but good averages on handle times and low low wrap up times. lol

Have you noticed if the transfer% that sprint is providing to our bosses is about double what we see our selfs? I blame softphone. whats your take?