Shop Talk

Just made us go to six days a week. Mandatory 48 hours.

How am I supposed to take care of my kid or find another job now?!

M: Thank you for calling _________. How may I help you?

C: Ahh?

M: 👿
----
That was my first call.. i hate mondays! ☹️

Just got rated 4.25 out of 5 working for AT&T by a customer...

She was 9 years old and was angry that I couldn't help her because she couldn't verify and the account holder was unreachable.

They won't overturn it.

Love it when I am having a terrible month.....

Only to have a lady and her 4 children come in to the store. She is interested in getting her son a brand new smartphone. I manage to bundle the smartphone, insurance, and an accessory bundle together.

Thinking my month may begin to get better we sit down to see if there will be a deposit for the account. (I'm sure you know how this ends)

I run the information and nothing comes back right away so I start to wonder whats up. Turns out she had a verizon account that she didnt pay for and is now in collections.

I tell her that there is nothing further in store I can do for her until this is resolved. She proceeds to tell me WHY the account is in collections (which is useless).

The...
(continues)

listen to music at work? and if so, what do you listen to?

what is the general call flow for anyone not in att wsc?

more specifically, is there 20 mins of doing b/s troubleshooting only to end up with the cust saying "this is a waste of time I'm going to x-carrier"?

just curious

High Entertainment Value.

Good for Laurance.


From:
Sent: Tuesday, April 05, 2011 12:46 PM
To:

Subject: exit interview / suggestiosn for ACS / goodbye

My last day at ACS was supposed to be the 8th. I’ve thought long and hard
about how best to use my remaining three days here. There are a great many
talented, dedicated, and inspiring individuals in leadership here in
Portland. In my final days I wanted to do something to make their lives
better and to help turn around what is, honestly, a struggling site that
appears to be in decline.

So, what could I do to make things better, to make ACS and Portland more
successful? In the end I decided the thing to do was to leave now, today,
this moment, and, in doing so, h...
(continues)

after wanting to speak with a supervisor(which in turn she got me) about how she was never informed about her activation fee and insists on screaming at me for a solid 45 minutes and demanding I remove it immediately, I calmly asked if she had her receipt after a grumble and more cursing she reads me off her receipt and low and behold she stumbles across where we inform her of the $18.00 one time activation fee and all the terms and conditions followed by her signature (all the while I am looking at it too on my computer screen and silently laughing) she then calls me every name in the book along with being a smart a** and hangs up on me. Surprise surprise!!! 😳

T-mobile giving you $125 for porting to them or Sprint removing your ETF as long as you port your number from Tmobile to them and then back to Tmobile after the merger is declined??

supposed to tell a customer when they call in next time to request retention because of their plan. The woman near me recommended it to a customer who is on the lowest possible plan for his phone. Basically she told this dude you might be able to haggle a lower price even though you are on the lowest possible data plan. 🙄

Guess this was a rant more than a question 🤣

Well, it was a good run while it lasted. I hope tmo cus care chokes on it.

anyone?

me: "So, Mr. Customer, who do you have for your current service provider?"
customer: "I just got oneadem obama fonez"

and then they told me $29.99 a month was too 'spensive

You dont need a smart phone. Can the government do something right and make some law that requires people to take a competency or and intelligence test before purchasing a @#!$ smart phone.

for her computer.

*face palm*

J.K. Trollin

😎

how is the evo? thinking of getting it..i have the moment right now

The worst of call centers, I will not miss you in the slightest.

So we are not allowed to transfer any calls without sup approval. Sprint seems to think that will fix the transfer rate per day. That way they can claim huge improvements at the shareholder meeting coming up and save their jobs.

It is a great day here at Sprint. You may be on the phone with us for awhile as all sups are having hourly meetings about transfers and therefore are not available to allow them to happen.

My name is BOB...
yes sir mr bob.. (you probably learned to spell it backwards..)