Shop Talk

Are suspended since yesterday, today will be the second day, and nobody knows why, Theirs seconds are in charge in the meantime...any opinion?

If so, what's up!!

You poor misguided soul, you.

I hate that sometimes calls at tenty minutes apart and sometimes they are on top of each other.

I hate that I am twenty times smarter than anyone I interact with wether they be customers, coworkers, or supervisors.

I hate that I am micromanaged every minute of every day for every thing I do.

I hate that I hate it so much I dont want to help the customers anymore.

I hate even when you are trying to be a nice customer you still sound stupid.

I hate that when you try to be a smart customer you still come off as an idiot.

I hate that I can not get my schedule changed no matter how hard I try.

I hate that I can not find something else no matter how many applications I put out.

Im burnt out. I dont care about any of th...
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So. The day has come that I have only a week left of this call center BS and I could be none the merrier. No more IR, no more Sales, no more Handle Time, no more Transfers, NCP, Scripting...

I'm not gonna lie, I feel like a free man. I can say what I want (within reason) on the phone.

TL;DR: FREEDOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Is CSM down enterprise wide?

Anyone else think its outdated?

Customer: I am going to talk to wife and check if this is okay with her.

Agent: I would like to believe that your wife believes that you will not pass on a great promotion by ordering today.

_____________________________________________ __

Customer: this is just to expensive for me i can get this for cheaper somewhere else

Agent: We have not always known as being the lower cost provider, however have always been known to offer the best service available. I believe that you deserve the best!

_____________________________________________ ___

Customer: can I build my own package with the channels that I want?

Agent: Ordering $%&^%^ is like going to the zoo, you do not get a discount on the entrance fee because you only want t...
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Who doesnt put their pens between the number keys and the function keys on my keyboard? That irks the sh*t out of me for some reason.

I'm a Sprint rep, and I'm aware that once water hits a phone, the phone is pretty much dead. Kind of like a mobile cancer.

Here's what happened. I had a momentary lapse in common sense and decided to browse on my Incognito while enjoying a hot bath. I picked it up and removed the battery as soon as it hit the water, and the indicator does not show water damage, but the inside screen went blank and i could only use the phone for calls using the outside touch keypad.

Now, just a few hours ago, my screen came back on and my phone seems to be working normally. Did my phone escape certain death, or is it just a matter of time until I have to go back to BB and get another one? If the latter, how much time might I have?

(whisper): Care transfer...

Me: Thank you for calling. This is Mel and to better assist you may I have you name please?
Cust: I want to talk to a manager
Me: *Slams head on desk*

per new sub activation, any other sprint call centers starting this?

C: My phone cant get internet and randomly dials

M: well let me take a look. I notice that your touch panel has some damage that may affect your phone operation.

C: Well my phone was doing this before I broke it. So it should be covered under warranty

M: Since it is broken It will not be covered under warranty.

C: But it was doing this before it was broken

M: I hate to say this but you should have brought it in when this problem first occurred.

C: well it was working fine before.

M: You just said it was not working before you broke it.

:SLAM HEAD ON DESK:

So I will start the first sentence and people will follow...

So this customer either calls or walks in.....

I hate you already and you don't even exist. Every hour somebody tells me they will wait for you. I try to make them just get you older brother iPhone 4, but alas they are stuck in a fairy tale where you're just around the corner. Please just come out soon so i can get my sales.

Apple has only been in the game for a short wile when it comes to mobile phones but has managed to be on top of the game. i read alot of the posts on here and there are people that just seam to hate apple for this or that.

now i can see hating companys responsible for phones that have alot of issues and are not even worth the plastic they are made out of, but why hate a company that makes a really quality product everytime. yes they have had problems but no of them have ever been deal breakers.


so tell me why you like or dislike apple?

Wow! This is getting ridiculous.

My job has just instiuted ANOTHER piece of junk we have to say at the end of a call. So now its gotten ridiculous!

1. we have to educate on premier status, 4g coverage, family locator, Changing the name of your subscribers, and offer an add a sub at the end of the call. Each of those has its own one to two sentence mandatory script.

2. Then, we ask if we resolved their issue

3. The new thing is that now here we have to ask if they want an e-mail confirmation of the fact that their issue has been resolved

4. Then we ask if they have any other issues we can resolve in regards to equipment, billing, or coverage. Which is supposed to keeop them from calling back in within 7 days, but it doesn...
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I just switched mechanics. The new guy does good work, quickly, and at fair prices. He was very friendly and helpful, and I liked him. In the past three months, I've sunk about $700 into his shop in repairs for both of my cars.
So he came into my store a few minutes ago to look at phones, and I don't think he recognized me. He proceeded to tell me that my phones weren't worth a s***, that Verizon was stupid for not letting him run a smartphone with no data, and that anyone who used internet on a cell phone must be stupid (yes, I carry an android phone). So it turns out my new mechanic is a complete a** when he's off the clock.
I feel very insulted that he would come into my shop and talk smack when I just spent so much money in his sh...
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Are you located in the state of Washington or Oregon? My friend has been absent from the Lounge lately and I'm starting to wonder if she was blocked, too.

I hope one of you reads this and responds at home.

KTHXBAI

a customer walking me through how to find the Royal Wedding on Comcast... this is strange.