Shop Talk

take listening to an 18 to maybe early 20 something year old kid griping about service, phones, and such on his dad's account before finally telling him where to put it???

Story follows......

Father and Son comes in. Boy states that he has been having a series of different issues with his phone. He has a Moto V3m.. no shock there with hearing about the problems. As he is explaining, the backlight, dropped calls, buttons not working, unable to charge difficulties, his dad is standing next to him giving me a blank stare. I ask to see the phone, flip it open, all lights, and keys working...take off back door, and much to my surprise...RED dot. And I don't mean, slightly red.... I mean RED. To the point where it actually bled and sta...
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ok so i manager a AT&T store in north carolina! We had a customer that lost her phone or something and she didnt want to purchase a phone at full retail and could not do a early upgrade so i told her to go to walmart and get a AT&T go phone right she comes back with a verizon wireless phone mind you the walmart is less than a mile away from my store so this b$^&% writes a e-mail to my head office about her experince read on 🤨


My experience at the AT&T store

To whom it may concern: 🙄

I had recently lost my cell phone and was frantic! I went to the ATT store and was serviced by one of the specialists and when I saw the prices on the replacements, he was not helpful at all...simply told me to "Go to Walmart", which I did; ...
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Why do you guys/gals have to say, "my agent ID is..."

It's really an unnecessary delay in getting down to business. I mean, I appreciate that you are identifying yourself, but just say, "I'm (name here)." If I want your agent ID, I can just check the account for the autonote created when you pull it up.

Also, the wrap-up is way too long. Just say, "Is there anything else? Okay, bye." None of that, "thank you for being a Sprint customer..." I'm a rep, calling on behalf of a customer so it sounds odd to use that sort of close.

Most of the stuff we have to call about is stupid little stuff that the systems prevent us from doing ourselves. It's stuff that takes a minute, literally, to do. We don't really need a two minute intro a...
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i work for a indirect verizon and i saw a ad for jobs at the Verizon Direct stores. I was wondering what it is like to work there and what type of salary they pay for salesman and asst. managers and managers. I believe i am qualified for a managerial positon but not sure what they look for in managment. I have been doing this for 9 years. One thing i love is i can do pretty much anything when it comes to pricing and things like that and i dont have to wear a tie to work. Anything you can tell me would be helpful. Thanks.

I hate them! I work for a dealer that used to be Cell One, but has migrated to AT&T. I had a couple come in and ask about renewing their contract with Cell One. I educated them on the ONE Cellular One phone we still have (SE W580i). They said they did not need new phones. I explained that they could just go month to month after their contract ran out. They only need to renew if they need or want new phones. The woman said that sommeone had called her and told her about a promotion. She didn't know what the promotion was, but someone had told her about it. I explained that she would have to go through customer service to find out more and possibly take advantage of that offer.

With Cell One, we cannot see a customer's account. We can see t...
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Customer- "hi, need pay bill."

Rep- "Sure, what's your mobile number?"

C- "heehee, I don't know. (blush) I don't call myself!"

R- "well, do you mail things to yourself?"

C- (smiles gleefully) "huh, what? I don't get it?"

R- "You don't mail things to yourself regularly but know your address. See what I'm getting at?"

C- "huh, what?" (blank look for a few seconds)


I wish I could ask that question and know I'd get away with it when people say, "I don't call myself."
🙄

hold times make me cry. ☹️

What kind of day is it going to be for you in the wireless world?

The way things are looking now its going to be really slow and boring... ☹️

motorola 325

i see about 10 of these per week and they all have the same problem: overcharged battery

take the battery out and spin it

sir your battery has been overcharged. there's no way we can fix that and a replacement battery will cost you $50, but if you wait until feb 22 you'll be eligable for upgrade and you can get a phone for a lot cheaper.

o this is bullshit is it? o you payed close to $100 for the phone did you? well sir, you got nailed in the ass for the phone and there's absolutely nothing i can do for you.

so you say you've been a customer for 5 years and you give us $200 a month? well why is your bill so high, according to your price-plan you should be paying closer to $90 a month. o your daughter belongs...
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Customer-I want to add 300 text messages for 5 dollars.

Me-You already have that service.

Customer-But I want to add it.

Me-You already have it.

Customer-YOU AINT UNDERSTANDIN ME!!!

Me-You want to add the 300 text message package for 5 dollars.

Customer-Yes.

Me-A service you already pay for.

Customer-Yes.

Me-And your not wanting to add more messages?

Customer-Correct.

Me-You already have that service at that price.

Customer-Duh. Let me speak to your supervisor...


Now I talked to the sup later and he admitted he was on drugs. I could have told you that before he spoke the sup. Have a great day!

So, guy comes in having trouble sending picture messages. I'm trying to figure out why his messages wont go through, and I stupidly start going through the list of messages in his outbox and inbox to see what has and has not gone through. About the 4th picture I see is this guy's schlong. Rather than claw my eyes out, I keep my poker face on and hurriedly jump to the next message, which to my horror includes a picture of a gaping maw posing as female genitalia. Seriously, it was like looking down on the Grand Canyon at night. That picture was in his outbox, so apparently he had sent a picture of some girl's coochie to one of his friends. Classy.

yes. let me fix your phone so you can go to "cameltoes.com" and "tightpants.com."

.. i'll get right on that! 🤣

So I started my day taking calls... about halfway through the boss-type person moved me to the chat system.

So I'm not wearing my headset but because I started the day wearing it I feel a little strange.

It's like driving without my seatbelt, I feel like I should be buckled in or something! I've been half tempted to put the stupid thing on just to wear so I don't feel all out of place!

Crazy-go-nuts!

😢

anyone else notice that? that and they raised the price to buy for us, so with our commission structure, unless they want a few that we bought earlier at the lower price, I'll have to turn them away, or else lose significant $$. it sucks to be indirect sometimes.

I'm sure this has been covered a million times but does anyone know where i can go to get ring tones other then the carriers site? i have a customer that wants a OLD song as a ring tone and cant find it any where.

I was just looking around and started thinking about what major companies can see the chopping block soon.....

Sprint- Possible buyout by a smaller company, since the stock is sooo cheap, also may buy out a company in a last ditch effort to get more subsribers... Network wise they are a sound company and sell sound products, I love tethering my BB 8830 through the EVDO network.

Verizon- Very much so buying out companies, I think that they are going to struggle though a little... They have a good network but the CS is going down tons.... I think that that also locking every good useable feature is pretty gay.

AT&T- Has great phone selection, 3G is going to really help them, but they need to work on expanding the network some...
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C - I'd like to put $30 on my EVO account.

M - Okay. What is the number?

C - 555-555-1234.

M - And the name on the account?

C - Dum Arse.

M - Unfortunately, you can't pay just $30. You'd have to pay the full $55.

C - What? They let me before!

(He begins to walk away, but turns and comes back)

M - I'm sorry. Did you want to pay the $55?

C - I don't have it. That's why I wanted to pay $30. This is bullsh!t!

At this point, I started ignoring the customer. I had already started writing out the reciept, but since he wasn't making a payment, I ripped out the reciept and threw it away. Meanwhile, he continued ranting.

C - This company's going to sh!t. Ever since the change over (Cell One to AT&T). They're getting ri...
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Every single customer who has made a payment today has had the same issue.

C - I need to pay my bill.

M - Sure. What is your phone number?

C - 555-555-1234.

M - Thank you. And the name on the account?

C - Bob.

Wow! The one and only Bob stopped at my store to pay his bill! Oh, wait. There are a million Bobs in the World. WTF is your last name?!?

Literally, every customer has done this today. What is up? I'm used to one or two people a day, but this is rediculous.

Has anyone seen this? It's youtube for blackberries - a friend just sent it to me yesterday. It's pretty sweet - you can stream the video, or you can download it.

Follow my logic here... Its a vicious circle.

1. People don't like to call Sprint Customer care. So they don't.

2. When people don't call, the centers are slow.

3. When the centers are slow, they send people home.

4. When they send people home, the centers become busy.

5. When the centers become busy, the remaining agents (ones with good stats) become angry because they perform well yet have to stay at work, which ineveitably they take out on thier customers.
WHICH IS WHY

6. People don't like to call Sprint Customer Care.

Seem about right?