Shop Talk

I had a customer the other day that insisted I was not a Sprint employee or his number would would pop up when his called came through...Does this really happen? I know when we had local if they entered a number with the automated system there account would automatically pull up.

What is the call volume like at your center today?

Please include if you are Sprint or vender, business care or general care, Premiere/P2K or Emsemble

How do you pass time when it is slow? If I am at our kiosk, I usually read Amazing Spiderman comics. I got a CD ROM for Christmas with over 560 issues starting with Amazing Fantasy from August 1962. I also write blog posts or post for PhoneScoop that I post when I get off of work. Currently, we do not have internet access at our kiosk. We have to go upstairs to the office if we need to do an activation or such. We just got a PC Card for a store laptop, but it is not active yet. When I am in our stand alone store, I usually browse my favorite sites like JoBlo.com, Engadget.com, 24Wrestling.com and Woot.com. Then, I usually watch a DVD or some shows online. I watched the entire second season of Heroes on NBC's website. My next venture is to wa...
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Our kiosk is in the front of a grocery store. It is right at the end of the registers. That means I usually leave work with a headache from all the beeping of the registers. Anyways, I find it annoying that people are so lazy when it comes to shopping carts. They bag there groceries and decide they don't need it anymore so they just leave it. They leave it in the middle of the walkway or right in front of my kiosk. What is so hard about pushing it to the cart area? The cart area is right inside the front doors. Literally, you have to pass the carts in order to exit the building.

I know this isn't too common a concern for cell phone vendors, but it is for me.

So I have a samsung a707 with at&t. I don't use it anymore. So i got it unlocked so that my bf can use it with T-mobile. He is from the stone age (he was using a cameraless, three year-old model, that he found nothing wrong with) but its been dropping calls and has no battery (big suprise). So he won't probably use the internet. However I am curious as to how to make the internet settings work with t-mobile. I hear of it being done and would like to learn, and so that he can get/send pics. Any advice on how this works would be appreciated.

i'm located in southern indiana and i work for a thrid party sprint call center. where is everyone else located and what company do you work for, are direct or third party, and are you a store or call senter.

so just over an hour left in my shift, just wonderin if anyone has had any crazy weird or hilarious customer stories today? My day has been all kinds of BORING. Except for the lady that told me someone told her we charge $50 to take a payment plus an additional $15 just for the phone call lol. that was interesting.

Ok, so... a lady walks in and she's kinda weird... she keeps sticking her tongue out, which I thought was kinda creepy, but none the less I greeted her and asked what I could do for her. She responded in a very nasty way, "I want to see your supervisor!" I asked what it was in regards to and she said "A complaint" That was it. I hadn't been rude to this customer and she was just a (insert expletive). I went and got my manager and told her about the rude custy. My manager came up and asked what she could do for the custy. Custy told her that her phone screen was blinking out, but ONLY when she's alone so (insert company name) must be conspiring against her. My manager looked at the phone and the screen was indeed out. She asked the w...
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They play that stupid commercial in the break room all the time. I didn't like peyton all that much before but now I really don't like him. I understand that he's the corporate spokesperson but let's have some educational stuff we can watch while we're eating our lunch or getting a cup of coffee. ARG! Have a great weekend everyone!

There is so much that is wrong with this call center I work for. I work for an outsourced call center so I ALWAYS lie to the customers right off. Thanks for calling (company name). I don't work for them. I work for a multi-national corporation that doesn't care about the customers. All they care about is the bottom line of thier company. I needed a credit above my limit that was totally valid because of our mistake. I had to leave my cube and ask 4 different sups to give me the credit because they didn't want their stats to go down because they give too much credit. Even though they admitted that it was our bad. We are cracking down on our handle time and yet when I have to search for 10 minutes to find someone to credit for this, h...
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Seriously,

How long do you think you will last? I know for a fact that the company I'm with has to do any and everything to stay ahead of the compeeitition and make as money as they made last year.

So, as an employee in this delima, I know there are other people out there who are in a similar situation.


The end is near and I have only been in this industry for a year and refuse to work for my company's corporate office because they are apart of the "big brother network"....

What and where will you all Go?

Or will you stick with the ship until it hits the ocean floor?

Just Curious, Thank You All

I just had a Customer in here yesterday who was asking for the i920 to which I responded I believe that phone has gone the way of the Dinosaur (I later learned that it is still availible. Why i don't know.) To which he claimed it was Nextels newest phone and walked off. (headdesk)

Seriously, what is so hard to understand about automated systems? Why do customers have such a hard time getting what they need? I agree that they are a pain but they aren't' going anywhere so get used to them. People always expect us to have some secret magical way to skip the automated part and go directly to a person. Occassionaly we have store only numbers but they are exactly that: Store Only. If you want to cancel service press the button that corresponds with disconnecting service. When it says "to disconnect a line, press 2" PRESS 2. Listen to the options and follow instructions. We all learned how to do that in Kindergarten. We at the store, should not have to do every little thing for you.

This may or may not get deleted and I have no intention to offend anyone. But do any of you ever feel that race plays a huge role in the sales and returns that take place in your location? I am getting a strong feeling that it's moreso of a factor than some of us realize.. just wanted to know if anyone else sometimes felt that way?

if your bill is 55 bucks under and you still get your service shut off?

my co-worker had a day that went sort of like this. now mind you, this is the FIRST bill since the customer has been with sprint!


cwc - co-worker posin as custy (bi-lingual havin language barrier)

NSS - if you dun know then blah! (national sales support)


NSS "well you see you have a spending limit of $150, and you are $44 over that limit"

cwc "but you said all i owe is $97.30 and we have a 0 balance. why did i get interuption of service?"

NSS "well your plan is 39.99 plus a $36 activation fee plus various taz brings you to a total of 97.30, and it shows that your $44 over your spending limit"

cwc "whats the point of having a spending limit if im ...
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Me : "Ok, now I need you to dial *228, then push the green key like you're making a call."

Cust : "8? What do you mean by 8?"

Me : "..."

Me : "..."

Me : "..."

Me : The number above the "zero" key.

Cust : "Oh. 8."



I still don't know how I feel about that call.

we have a row of phones that say "free with 2 year" of course these are the basics of the basic and they are free withouth rebate as stated but yet...daily...people ask "how much dis fome is wit da new activashun?"

and...

we have w490s in 3 different colors all in a row, all with the same price card, all with the same feature card but yet...daily...people ask "wuz da diffrence between deze 3 fomes?"

and...

i'm sick of people not listening to the automated machine when they call (the ivr tells you location and hours of store), so now when the phone rings a rep i answer it "thanks for calling ****mobile WE CLOSE AT 8 this is ___ how may i help you?" TO WHICH I GET "Yeas, what time do you crose?"

it's like, WTF people. There are ...
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Ok so I had a very nice gentleman call me yesterday and get in an arguement with me. The customer "had been told" that because the case his phone was in broke and he lost the phone earlier that day while walking around the block, it was covered under the manufacturer warranty and we should replace his phone. It went a little something like this:

C: It was defective so I should have a new phone
M: The warranty covers problems with the phone, but if you lost the phone then I'm afraid warranty goes out the window
C: But I have a one year manufacturer warranty
M: Yes, if there's a problem with the phone
C: Well the plastic thingy on my case broke, that's a problem
M: Yes, but not with the phone...
C: So I have to buy a new phone?
M: We...
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dude stares at me while talking on the phone, walks up to my counter. i nodded at him letting him know that whenever he got off the phone i'd be willing to help him. then walks around behind me, lookin at my cases. finally after a couple minutes he's off the phone so i greeted him. then he just asks if i got cases for his phone. i tell him i don't have anything but generic left, and grabbed one for him to see, while im turned around getting it. his phone goes off again. i walk back to the other side of the kiosk, and he looks at what i have in my hand and just walked away. didn't say nothin to me. or shake his head that he didn't like it or nothin. now he's sitting on the planter beside the kiosk mad doggin me. i wanna hop this counter and p...
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I just got really busy for the last 2 hours. So i'm helping people who DON'T know how to form a line, and when I get it down to 2 people- I ask the two ladies which of them was waiting first. One woman yelled at me stating she was here before half the people that I helped. I told her she should shove it and form a line around the damn kiosk if she wants her service!