Shop Talk

do you ever wonder how customers became so dense?

I ask myself often, how did you make it this far in life? Im suprised you had the gumption to purchase a phone.

Im suprised you havent been eaten by a dingo. Im curious It probably takes you an hour to make minute rice.

first of all, i really don't care who wins the super bowl as long as the patriots loose.

other than that, i'm just glad we only work til 5 on sundays.

any thoughts on working on super bowl sunday?

Seriously I hate those customers that once your done helping them they won't leave. They just keep hanging out and asking more questions or shootin the sh!t.

Yesterday this guy comes in and says he broke up with his GF and wants to take over her prepaid number. No biggie I call up and have her number updated with a new SIM and give it to him. CS even transfers his balance to the new number. I tell him that it can take up to 2 hours to take effect. What I didn't realize was he was going to hang out for the whole time. First I had to copy his SIM and make sure his balance was there. The whole time he was hitting on the female customers. Seriously he was here for about 45 mins and would not leave. Finally he left but he showed bac...
(continues)

Arg. 700 minutes means 700 minutes. It doesnt mean 1300 minutes. "This bill is wrong," I hear it all day wrong and 95% of the time its just because someone doesn't understand what thier plan entails. And they get it explained over and over and over and over and over again. I'm okay with explaining it again but it can get tedious. Most people are understanding but there are those that will argue I never went over minutes before so its impossible that I went over this month. Yes it is possible, and it did happen, have a great day!
End Rant

if cellphone companies are "all the same" and we are all "lying just to make a sale" then WHY THE HELL DO CUSTOMERS STILL COME IN. every customer that doesnt get their way automaticall spits the same BS. i had some lady say that she was gonna open her own cell phone company and call it "troof mobile"...told her good luck on that. She can't even pay her bill what makes her think she can afford to even get a key made for her store...

its amazing that el big pink spent a cool 3 mil on a superbowl ad that was far from stellar. Come on the basketball players bit is old. Hell we dont even carry the dwade sk anymore. Geez el big pink. You could of used that money to give small bonuses to the underpaid retail employees. Yea the same underpaid retail employees you screw on quota every month or the ones who've been here forever but have new hires making more.....amazing. Do I hear the values being shredded at this monent? Oh yes, I do.

.......and the bad thing is i work for them. so i mailed a payment in like 2 weeks ago, i call this weekend to open a dispute until i can find my info and mail it in for a misapplied or unapplied payment case, after 2 hours and 5 reps i get someone who helps me so i know i have at least 7 days to get the mess straightened out. So i find my information and mail it in yesterday and guess what today, my service is shut off again. so ive spent my first break and my lunch trying to get someone to open a dispute again, and no one will do it for what ever reason, they all keep saying i just have to wait till they receive the unapplied payment information, which i know is a crock.


Can someone who works in cust care or something please help me g...
(continues)

I just helped a customer her name was Mahboobeh(Mah boob eh). I tried really really hard not to laugh.

When I say "I cannot change anything on the order, it is complete." what I REALLY mean is ...

I cannot change ANYTHING on that order. Nothing, not the phone, the plan, the shipping, the handset (see calling it something else doesn't make any difference) or any of the features. I can't upgrade your shipping, put in a different phone (see, once again, changing the way you phrase it won't alter the underlying reality that this order is SET IN STONE) or cancel the order. I can change exactly nothing, not once single detail. I can't "call the warehouse" they're not even open today and they don't let us do that anyways, I can't "Drop them a line and tell them" you want a different phone, it still doesn't work that way. The phone on the ord...
(continues)

So a quick run-down on my last two weeks.

Last Thursday night I went to bed with a cough. Friday I woke up kinda feeling like poo, it got worse over the day and I really ran myself into the ground (Got up early and went swimming at the gym, then school, went home and did my weights work-out, went to my Karate class and took my belt-test... go me by the way, blue tip and I'm over half-way to my black belt!... and came home to run a Winter-een-mas or Weemas party that lasted until 2 in the morning. What, you may ask, is Weemas? check out www.cad-comic.com to find out, we had a blast!) Woke up Saturday feeling a bit like Death warmed over and just went down hill during the day. My boyfriend, the saint, took me to the store to buy drugs a...
(continues)

custy says he just switched his service and got a bill from his old carrier. I can take bill pays for nearly all carriers, but there is a convenience fee.
but he switched from us to our hated neighbor. i'd have called to try to get a credit to his account for the small amount of a bill he got sent, THREE CENTS?!?!?! WTF !?!?

why isn't there an automatic response to final bills that small to just issue a dam credit?

guy calls in because he placed an order through a third party dealer and want us to track it. the only tool we have to do that is whereismyorder. call goes something like this

Me: Hello sir. My name is _______, I am a floor supervisor here for T-_____. How may I assist you today?

Him: WHERE IS MY ORDER?

Me: do you have the order #?

him: NO, i placed it from a 601 number.

Me:..... did you place this through a third party dealer? if so i would have to refer you back to point of sale.

Him: which one though?

Me: .... what do you mean? whi....

Him: I PLACED AN ORDER FOR T-________. WHERE IS MY PHONE. WHO DO I NEED TO TALK TO TO FIND IT?

Me: did you call 1-800-******** or place it on www.*******.com?

Him: no

Me: we...
(continues)

Since today is a big betting day...



The amount of comission I'm going to make today.


the bar is set at 21.5 - I'm taking the under.

THIS IS FUNNY
So I am sitting at home, actually still in bed. My cell phone rings. It is a customer who got my number from my card. He knows its my cell because he asked "is this ****'S cell.". Well, he goes on to ask me about our plans and says he wants to switch his plan. WHAT!! I am at home. I told him I am at home. He still thinks I can switch his plan. LOL NOT! I told him he need to call the store or customer service. He acted like it was wrong for me to say that. Do customers actually think I have CARES sitting right in front of me at all times? Yes, my company thinks I am so important that they have set up shop on my kitchen table. What next do they want to come to my house to make a payment?

so is this what wpp asurion stands for?

guy comes in. real classy gentleman. you know, the kind that looks like he holds his pinky out while chugging beer and gravy.

now this wouldn't be the first customer i've had that looks like he grew up next to a nuclear power plant. they are quite common around here as a matter of fact. but this would be one for the records.

the entire time this guy did 2 things.

first of all he constantly hounded us for free stuff. "yer gonna gimme a free car charger right? o i already have a charger for that phone from when i had t-mobil. how bout a free case? can i get like a month of free service?"

u are a new customer so you haven't aquired any kind of loyalty whatsoever. aso you're getting...
(continues)

So a disgruntled customer goes into our service and repair center, unzips, and pee's all over the counter and the carpet!! we have been informed to dial 911 if we come in contact with him.. how frickin crazy is that?

WHO DOES THAT? who LITTERALLY pee's all over a counter and carpet.. and what person would sit back and allow this to happen? if it were me.. i'd have tackled his ass to the ground and started beating the sh*t out of them.. pee at my store. F-U .. i wouldn't want to have to steam clean a carpet after someone urinated all over it.. HELL NAH..

Who else, besides me, is prohibited to use their cell phones at work? It sucks!

I hate them. I hate them all. We no longer carry ANY Cellular One devices or sim cards. Whenever someone comes in to renew or buy a replacement phone, I explain that Cell One is no more and they can either switch to AT&T or contacat customer care. Customer service still has phones available and will do contract renewals. Most of the stores are out of stock of everything Cell One. Some people refuse to deal with over the phone renewals. When I show them the AT&T plans, 75% of them say that they suck. They complain about no unlimited plans and the prices. In my area, the only postpaid services are Verizon and AT&T. Sprint is also available, but the coverage is limited the store in the mall. I'm not kidding. It sucks horribly. Verizon and AT&T ...
(continues)

Did our credit department explode today? I've been on hold for over 10 minutes now on a number that I usually don't wait 10 seconds to talk to someone at...

Anyone in here from that department? What's going on? Just curious...

can I buy a go phone and put my at&t postpaid sim in it. I need a new phone right away. And I cant get my employee discount since i still have my cell one employee plan

Thanks for any assistance