Shop Talk

customer always trying to get something for free and not wanting to pay their bill. 🙄

Does anyone know if it's possible to download Yahoo Mobile Messenger to the i776 and r450 phones? I have tried all sorts of things and cannot seem to figure it help. If someone could help it would be greatly appreciated.

PHILADELPHIA – Their thumbs sure must be sore. Two central Pennsylvania friends spent most of March in a text-messaging record attempt, exchanging a thumbs-flying total of 217,000. For one of the two, that meant an inches-thick itemized bill for $26,000.

Nick Andes, 29, and Doug Klinger, 30, were relying on their unlimited text messaging plans to get them through the escapade, so Andes didn't expect such a big bill.

"It came in a box that cost $27.55 to send to me," he said Tuesday. He said he "panicked" and called T-Mobile, which told The Associated Press it had credited his account and was investigating the charges.

The two Lancaster-area residents have been practically nonstop texters for about a decade since they attended B...
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Our restrooms haven't been broken the past few days. We use the Dennys next door if needed. Even when they are working we aren't supposed to let customers use them as they're in the back right next to the inventory room.

Customer comes in last night and asked to use our restroom before discussing an upgrade. We tell him that they're broken but the Denny's NEXT DOOR has public restrooms. He thinks for a second and says "Naw thanks. I'll just pee on the side of the building." 🤨 😕 🤨

I'm thinking he's joking (not that it's even remotly funny, but who would ACTUALLY do that?). But as he walks out the door, he turns away from Denny's. My interaction went down hill from there.

Sure enough We found a puddle that night after close. ...
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First customer of the day walks in and is complaining that her 'weefee' isn't working. I told her she had to be on an open WIFI!!! connection for it to work. Then she proceeded to try on every gel skin for her blackberry. GRRRR this isn't shoe shopping lady!!

Second customers were these two ladies wanting to add a line to their account. The whole time they were calling each whores and making cracks about how their website should be www.hotmomwilldoanything.com and some others that I won't repeat here. To bad they were not attractive. 🤣

This lady came in telling me she wanted one thing, but actually wanting to do another. I was trying my hardest to get a hold of what she was saying but she was just speaking circles and not making much sense. In frustration with a word she storms out of my store.

M: **okay.. that was weird**

She comes back in about 5 minutes later with a brisk pace to my terminal where she breaks down and starts crying and pleading for me to help her because life is soo hard right now and the economy...

M: 👀

I'm not good with criers. I didn't know what to do, and it was kind of frustrating because it looked as if she walked out side to work her self up into this self pity pool of tears in an attempt to sway my emotions. Sad sack lad...
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Anybody have one they would be willing to sell me for a few bucks?

If so please respond here.

THanks! 🙂

After so many faces and names, what are some nicknames you have secretly given customers amongst your coworkers. Like the catman with cat hair all over him or stinky lady?

I'll be moving to the Citrus Heights, CA area next month and I'm just wondering if anyone knows of any retail positions open out there. I've worked retail for a long time, I'm at Sprint right now in one of the call centers and I really want to get back into retail full time (I'm a little crazy, I know, but there is a purpose behind the insanity.) Send me an email or PM if you can help out at all! Thanks!

Some guy came in today, a guy I sold a phone to in December. That would be 4 months ago 😁 December 13th to be exact.

He comes in, wants to exchange his phone. Says it hasn't worked for the last 3 months 🤨 First off, it looks like he dropped it seven-THOUSAND times, then he said he took it to the T-Mobile store across the street already- which is a corporate store, I'm an indirect (If he read his receipt, he might realize that)- and they "couldn't find the warranty info on his phone" over there... I pulled up the T-Mobile system no problem: it showed me his account info, activation date, and imei number.

I told him all I could do here since I'm not ac corporate store AND BECAUSE HE BOUGHT IT 4 MONTHS AGO would be call T...
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i get rudely interrupted from this jerk while talking to another custie...he says will my phone work in the west indies? i say i dont know that depends on what technology they use down there cdma or gsm? he then asks if i know how much it would cost if it worked...i again say i dont know...depends on whos towers you use and what their roaming rate is...

he looks at me and says " well cant you figure that out?"

i say "nope"


have a good day asshole!!!!!!!!!!!!

Just had a call to me (in Customer Care) from a rep in our Sales department asking *me* if a customer has to pay deposit right away or if they can pay it anytime within 7 days. How the hell am I supposed to know? I don't do activations! Grrrrrr.... Idjits.

My store doesn't open until 9am. I clocked in at 8:43, but at 8:46, I noticed someone was pulled up in front of the store. I went ahead with my opening procedures, glancing up at the vehicle every few minutes. At one point when I looked up, the woman in the car also looked up, then started trying to talk to me. She held up money, so I mouthed "We don't open until 9." She also mouthed something, but I couldn't understand her, so I repeated myself. She then held her hands up with 9 fingers. I nodded. She then said something else, so I walked over to the door, unlocked it and opened it.

Me: We don't open until 9.

Woman:I know, but when you open, can you come out here and take my money?

Me: Make a payment?

Woman: Yes, it's X amount, ...
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I noticed as I was helping a customer that I was portraying some defensive body language, starting with folded arms and then crossed wrists behind my back. Just curious if anyone has a good suggestion on body language when dealing with customers. I usually like to keep my hands in front of me, bent at the elbow with a demo.

This is specifically in regards to when a customer is "just looking" and no other individual is the store or needs help, I always feel awkward but I don't want to neglect them either.

Can you believe that John Madden is retiring. I guess once Brett Favre was out Madden just decided it wouldnt be as much fun anymore.

I've done the interviews. How long does it take after HireRight clears you for the background check?? I know they need people because they are firing most of the TMS people.

I just received a call from a customer that was in tears wanting to thank SPRINT for offering the FAMILY LOCATOR SERVICE.

Last night her home was burglarized. Her computer, all of her televisions, her sons PS3 and Wii and jewelry were taken. The thieves also stole her sons SPRINT phone.

During the interview with police she remembered that she had SPRINT FAMILY LOCATOR and gave the login information to the police. They called her this morning. The police used the SFL to locate the thieves arresting 3 men and recovering all of her belongings.

GO GO SPRINT FAMILY LOCATOR.

Just had a crazy call that has got me thinking

Do any of you fellow PSers work in AT&T Warranty (XBM) and live in the U.S.?

beating a customer to death with a receipt printer. 😈

While I was selling a phone and had a bunch of accessories on the counter ready to go, my coworker just told her customer to go her her memory card, card reader, and car charger at RadioShack because its cheaper.

My customer looked at me and asked if that was true then decided not to get ANY accessories because she wanted to check the RS price. I even offered a discount but no go. I know my car chargers are less and the memory card may only be at most $5 more. The card reader might be a different story. Not sure what kind of junk they sell.

Either way, why the hell would she send someone to another store when we have everything available, let alone say that when I have a customer ready to buy everything???? I am ready to physi...
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