Shop Talk

🤤

So, where I work its typical for us to take the customers ID and then jot down the social security number, home phone, and home address (if different from whats listed) on a post it and then run the credit through.

What I love is after a credit decision has come back with the most horrible credit class we've got and a huge deposit to match, is when the customer then grabs their ID out of your hand and asks for the post it so they can throw it away themselves....because God knows that if I really were to ever steal someone's identity, I would surely want to steal the identity of some low life who's never managed to pay a bill in his/her life, because, that would get me real far ahead!

Whatever.

i got a call from a customer who needed assistance with registering for his account online, so i tell him what to type in the address bar. He did not know what an address bar was, so i had to explain how to get there. when he finds the adress bar... "i don't think my key board works, what do i do?" 😳 . one hour later (yes, one hour) we FINALY get to the website and i tell him to to register for an online account. Thats when i find he doesn't know hot to read so he has to spell words out to me so i can tell him what the word is. This man is a business owner, i thought you had to know how to read to own a business. So we get to the part where he has to create a password for his logon and he was having trouble (surprise surprise) so i explai...
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so its a few mintues before i leavin for the day, ive been here since about 9, since its a monday it has been that bad, but let me tell you this (btw she looked dumb from the get go)

Me: Hi, how may i help you today?

Her: Well im pissed, (slams phone on counter) this stupid thing doesnt work anymore and i just got it yesterday

Me:So it just stopped working? or what?

Her: i dunno, i dont care i just want my money back

I proceded to open the phone and to my amazment, (not really) water damage

Me: miss, see this little red dot? that means it has liquid damage, meaning the phone was exposed to some sort of liquid

Her: No it doesnt, thats just a mood teller, since im mad its red

Me: 😳

Me: come again?

Her: I said n...
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Well I sure do! It is like 103 outside and our AC keeps freezing over 😎

My brother gave me that line and I just got to use it. She said (of the T809) "Why's it such a ridiculous price? It's just a phone!"

"Well ma'am, maybe you don't really understand what this phone actually does. Why it's got an MP3 player and expandable memory, the microSD card it uses is about the size of my pinky nail but can hold up to a full Gig of information! It's got bluetooth which allows it to communicate wirelessly with your computer for file transfers or with a handsfree headset to make it safer (note safer, not safe) to drive and still be on your phone! It's at least as thin as, if not thinner than, the RAZR, only it has a better screen than the RAZR as well. It's got a speaker phone so you don't even need the headset to ...
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I have a customer who just signed up service with me November 2005. Recently he lost his phone, three days later he calls me to have his phone line suspended. I go over that normal replacment options (used, new@retail) of course he declined the insurance that I offered him last Nov.

Well a couple days after he suspended the line he comes in and buys a used phone (same model he lost) for $100. He goes away happy.

A few days after he bought the used equipment he comes in screaming at me because FS (Financial Services) call him stating that his account was past due by almost 2 months and he had until midnight tomorrow to pay up in full or his account will be suspended. Well he goes on and on about how the charges must be from the pers...
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I just wanted to know if this has ever happened to anyone else right now there is agirl in my store how I hooked up with years ago and never called her back sheishere with her mom and they are activating three phones she wont stop looking at me she is with my co worker but ther is some serious sexual tention in the air and her mom wont stop looking at me either 😎

People come through the drive-thru and YELL at the monitor as if we can't hear them! It's like; "Hello! I have eardrums too ya know!" Jees, sometimes I just can't stand customers, or when they ask for it to be "super sized". Um, sorry, we're Jack in the Box, please drive thru and take the stick out of your brain that is causing it not to work.

I guess though, my favorite is when they ask if something is fresh. "are the Fries fresh?" I just wann tell them no some day just to see what they say, see if they still order them. "Nope, we ran out of fresh ones, so Timmy here ran outside real quick while you were ordering and scrapped some out of the dumpster, they should be alright, they aren't too old! We'll just put more salt on them."...
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okay so here's the deal, i get a call at 10:05pm (supposed to be off at 10) and immediately this priority note for this lady's account comes up. it is from one of her previous victims and it reads...WARNING:THIS CUSTOMER IS PRANKING US AND DEMANDING MORE MONEY.....i thought, hey maybe she needs something else. so i'm the new unsuspecting victim hanging out talking to this whining pitiful woman begging me to credit her for ringtones that she was already credited for...i say i cannot do that at this time...the whining continues.....growing more pitiful......i am getting a little flustered at this time but hey, maybe if i explain she already used the money we gave her, she'll be okay and buy a prepaid card and get over it. she doesn't.....there...
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Not only are sundays crappy for sales, but everyone has been in a bad mood today.
A lady calls first thing when we open this morning and says that she's having problems with her phone. I asked if i could call her back as i had customers in front of me and she started getting severely bitchy. and when i called her back to help her out with her phone i had to talk her through taking the cover off the phone 🤨
oh, and apparently it's my fault that a store would send someone to the wrong store (not really, she just didn't follow their directions correctly) for their system upgrades. I just did the kill them with kindness as she walked out the door. "You're welcome! Have a good day!"

lol, so just a mini rant.
you guys have been ...
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sorry, I just HAVE to get this off my chest, and since I'm the only emp. in the store right now, here goes:

I HATE when what used to be a perfectly good employee goes bad!!! My store was sold from one agent to another about 3 months ago. Prior to the sale I was the store manager and I remain the most experienced sales person here. When the sale happened I was demoted to sales rep ( 👿 ) so now the emp. that I hired in Jan. has decided that she's the only one who can run the store. I can't go a single day without her either tryin to give out orders to me ( 🤨 ) or check up on me if it's her day off.

HELLO!!!! I ran this store LONG before you got here and believe it or not I'm st...
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You guys have it WAY easier than us reps at the stores. Do you know why they called you? it's because they already came into our store pissed off and we gave them your phone number. "Yeah it's a really hard number to remember... no no, calm down Tonto, the number is NOT 411, but actually 611. No I am not lying to you it really is 611"

So remember, the people that have called you to complain, are the half of the customers that we have already dealt with that actually take the time to call in.

Also, how do you hang up on someone's face, or put their voice on mute in real life? Me: "I'm sorry but you're being rude so 'click'" Customer: "Why did you just throw that pen at my face?" Me: "Because I can't hang up on you and it made me f...
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i just had this less than clean looking gentleman come into my store looking for a "plug-in" for his phone. when he shows me his LG VX4400 old green screen phone, I respond to him that we do not have any "plug ins" for that particular phone. His response to that was. How in the F*&K do you know if you didnt even look. Well um sir i started to say, but was interrupted by another rant of "YOU KNOW WHAT F IT IF YOU DONT WANNA TAKE THE TIME TO FIN LOOK FOR IT THEN I DONT WANNA GIVE YOURE A@#ES ANY OF MY HARD EARNED MONEY BLAH BLAH BLAH BLAH" I stopped paying attention at the word "know" while on his way out the door i kindly informed him that we didnt carry that particular make or model of phone and that is why we cant help him out. smiled an...
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Rip a$$ when customers are in the store?

A customer who only speaks Spanish comes in my store and is having her daughter (who can't be more than nine years old) translate for her. They originally expired one of the lines on her account and the etf put them over their spending limit. Explaing this through a bi-lingual youngster is proving the most frustrating thing I've done in a long time the the whole time an adolescent is telling this to her mother. The poor csr is waiting on the other line I felt bad but there isn't much I can do.

just venting my frustration not the customers fault mad at the situation not the customer (for once)

I get back from my 1 hour lunch which I was over by about 5 minutes.

15 minutes after getting back this guy (who I've dealt with before, unfortunately) comes in and first thing he says is "I've been here 3 times."

Ok...

Then he says "You were gone for 2 hours again."

I told him I was only actually gone for an hour and 10 minutes.

"You were gone for 2!"

O....k...

Then he proceeds to pitch a fit about the loaner phone I kindly lent him a couple days ago.

So, to shut him up and get him out of my hair, I find another loaner to give him so he'll go away.

I finally get it, program it... the whole nine.

Finish it up and say "Ok, I got that all set for you."

... No response.

"Sir?"

Nothing. The bastard fell asl...
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Why is it that people think that they can be as rude as they want to sales people and customer service reps and it's ok? That they can treat us like we're not really people, just automatons there to fulfill their needs?

I really don't get it? I try and treat people I interact with the same way I would want them to treat me but this woman is screaming a fit at me because I'm trying to figure out what's going on, I haven't been able to ask any questions because every time I start "When did you..." She starts screaming again before I can even finish the first question. Then she screams that I'm not being helpful and that I'm interrupting her (wait what?) and not listening to a word she's saying. What the hell?

Fine, she wants a superv...
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Phone rings while I'm surrounded by customers and have spent the last 45 minutes talking to tech support for a just-activated phone with no end in sight.

Me: Thanks for calling _____ this is ____ speaking how may I help you?

Cust: Is ____ there?

Me: No, it's her day off

Cust: This is ______ (no clue who she is). Do I have roaming minutes on my phone?!?

*Already getting pissed with this prepaid tech support crap, my newly activated customers are getting ready to walk and it's been a very very slow week sales-wise...*

Me: What kind of plan do you have?

Cust: I need to know if I have roaming minutes!

Me: Can I get your name and number? I'm extremely busy with customers at the ---

Cust: I just need to know if there are...
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Network down again. VZW took a tower down or something like that..

Fielded about 100 calls and people coming in asking if I know when its up and what the problem is. Like I @&^#(@ know. Heck, even the VZW techs didn't even know until I called in..

We have a sign outside that says what's up but they still come in and ask..freakin knuckleheads...