Shop Talk

This should be our new standardized answer.

Cust: Why aint my phone on?!

Rep: Shut up and die!

Cust: I lost my phone! Give me a free one!

Rep: Shut up and die!

Cust: Let me talk to your manager!

Rep: Shut up and die!

Cust: What's the number for customer service

Rep: 1-800-Shut up and die

Cust: Where's Bath and Body works?

Rep: It's right next to the SHUT UP AND DIE!

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Customer just came in looking for a holster for his phone that's several years old. At a glance, I know we don't have the holster and I start to tell him so when he interrupts me and says "Don't tell me you don't have it!"

I told him to hold on while I go look in the back. Looked around for a few seconds then just walked out and stood there in front of him without saying anything.

After about 30 seconds he says "Well?"

I told him "You told me not you tell you we don't have it. So, I didn't."

company pays most for W. Consaltants?

To do an exception upgrade.

And......................you are different how?

I don't work for Cingular

Customer care said I could do it there.

No they didn't.

Yes they did. Isn't this XXX XXXXXXXXX way?

No.

Well you're all the same aren't you?

No. Is there anything else I can do for you?

Let me speak to the manager there.

(I've been waiting for this one. 😈 )

You are. How can I help you?

(click)

🤣 🤣
I hope she is nicer to the people at the corporate store. I doubt it though.

I think I had my all time weirdest customer in the store the other day. She walked in and the first words out of her mouth are "You guys are going to think I'm nuts, but I'm going to ask anyway." Of course, I'm on the edge of my seat waiting to hear the question, and when the words come out of her mouth, I was dumbfounded. "I heard that either Verizon or Cingular are selling skin cream for cancer. Do you guys have any of that?" 😳 It actually took me a couple of seconds to be able to answer her. "Um, no. I know Verizon doesn't (since that's what I sell) and I'm pretty sure Cingular isn't doing it either. You may have been misinformed."

Seriously, why would anyone think a cell phone carrier would suddenly branch out into the canc...
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1st customer of the day is a phonebook transfer. He has a MO v710, doesn't work, big surprise. So I try both cables, hold the phone and push them in to get a better connection, I even keep a bottle of rubbing alcohol and a toothbrush to clean the port. None of the work with 10 times of trying.

So I apologize and say we can't do it. He the gets pissy and demands to know what the problem is. I apologize again and say I'm not to sure, that its something wrong with his phone.

Here's the part that really gets to me.. He then says "thanks for nothing and all your worthless help" in a very condesending way and storms out.

I'm not a tech nor do I make these things so I don't mind if you ask me why or how but don't be a jerk when I don't h...
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Okay, I'm trying to breathe, and it's not working out very well.
I just got rid of a customer who was exasperating to say the least.
Let me preface this by saying that our company is NOT coming out with a new plan/system on Sunday! That being said, some bright penny somewhere showed this man some "new plans" and he wants me to explain the new plans to him compared to the old ones. I tried to explain to him that we won't have all information until after business hours close on Sat. and that I couldn't explain anything to him, not to mention the fact that I couldn't confirm or deny the existence of any potential new plans. He proceded to tell me that we were going to offer him the minutes from one set of plans and the pricing and prom...
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Me: I'm sorry sir, you're not eligible to upgrade until August 15.

Him: Right, but they told me that I can upgrade 60 days before the end of the contract. Is that not true?

Me: Yes, that's right. If your upgrade date is on August 15, your contract end date would be on October 15.

Him (to wife): F*ck this guy, let's go to Colorado.

Me: 😳

Are Bull$@#@!!!

My rep just got a 65 cause the shopper left! She left!!! He was in the middle of activating another customer, when Credit came back on the phone and he "I'll be right back to finish up." and the bitch left. Now he gets his commission cut, and I might too. And there is NO way to dispute it!!! Fu(k that!!

This is the type of $hit I left Cingular for in the first place. There is no accountability for anyone but the lowest people.

Some girl comes in because the phone we sold her in April has started saying "Unauthorized Charger" when you plug the phone in to charge. Normally, I wouldn't have a problem swapping the charger for her, but I didn't have any in stock. I told her that the only other place that would probably honor that manufacturer's warranty (we're not even supposed to) is a corporate store which is about 50 miles away. She looked at me and said, "Are you serious? Jesus Christ, this is ridiculous!" among a few other choice words that would be edited. What does she want me to do? Make one from scratch? I feel bad about not having one, but it's not like I can do anything about it.

I don't know if this one has been done yet but lets try bob gets cable


Bob who has been saving his money by being such a good business man, and not to mention tight ass for so many years has never gotten this new fangled cable tv. so he figures he will give it a shot.

CSR: hello! how can I help you?

Bob: (a little nervous and excited) do you guys sell cable.

Csr: um... yes how can we help you

bob: what do your plans look like and how much will it cost me?

CSR: well we do have a special if you get high speed Internet and digital cable it will be $60 a month

bob: Thats way to expensive, for an important man like me who won't watch tv very much just to check how the stocks I own are doing and thats it. can't I just pay by...
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She walks into the store and says I'm just looking at the phones in the store so I can activate them on line wtf no she is no doubt going to f up her plan and come in to my store slam her phone on the counter and I will hear the quote I hear from almost every customer who activates on line. "you guys shut my phone off for no reason"

Had a customer come in the store angry with the current Cingular stuff going on. She was interested in switching service to Verizon and wanted to know what we (VZW agent) had to offer her. When we notified her of the activation fee's, she immediately went off.

"You're going to charge me that? Well what is VZW, and all the other carriers going to do to pick up the slack from Cingular's poor customer service?"

Well I can understand her frustrations, but what does she want me to do? What she was offered is the same thing that is offered to any other NEW customer who walks through our doors. I guess she expected us to have some special FOR THE POOR PISSED OFF CUSTOMERS FROM CINGULAR special. I'm not the Statue of Liberty, and I'm n...
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when stupid customers that dont pay their bills, or download ring tones that they dont like and want to call the store an b$%ch and moan about it to the manager and when he is not in ask for the customer service number and just hang up, no thank you, goodbye, nothing. id even settle for go F yourself, but all you get is CLICK!!!! GRRRRRRRRRR 😈 👿 😈 👿 😈 👿

what annoys you on a monday morning?

Is it easier to work in a kiosk or a retail store???
I've worked in my current location (a retail store) for about a year, but I am moving across the country. I already picked up a job at a kiosk in one of the local malls. Anything i'm going to have to do different or anything i should look out for???

So why do people want phones that LOOK cool? Why don't they care if it works?
Compare a nokia 6255i with a Motorola V3c Razr. The nokia blows it away as far as features, AND has better reception, as it's tri-mode instead of dual-band like the Razr. It's the SAME PRICE normally, but people don't care because the Razr is on TV. I mean... I know I'm a guy and all, and I prefer a phone that works rather than a phone that looks cool, but if I'm going to pay ANY amount of money for something, let alone $150 and signing a 2 year contract, I want to get the most for my money...

Now I'm not claiming to be higher than thou or even the best speller in the world... but these things are just sad.

I get calls several times a week from people who cannot read. Oh, they will pretend to be able to read, but dig a little deeper and you will find the horrible truth. The call usually goes like this:

Them: Yeah, I gots this flyer that says I get two free razors.

Me:... Really? They're 69.99 right now. Here, let me get your wireless number.

(I pull up the tool that shows our marketing we've sent out to certain numbers. Sure enough, the flyer is about a razor for 69.99)

Them: Na-uh! It says right here...

And then they attempt to read the flyer and it's like listening to a six year old tackle "see spot run". And t...
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JUST WONDERING...

As Bob was driving around one afternoon, he spotted a McDonalds and decided to go in for a lunch time snack. He parked his car, went in, and saw there was a line of people. Not to worry, thought Bob, for he is better than all these people anyways. Lines are below him, so he just cut straight to the front and interrupted the person who was placing their order. "Yeah. I want a double cheeseburger, but I want it fresh. I want to watch you make it. And I'm not paying for it." The clerk behind the counter looked at him completely baffled, "I'm sorry sir, but you'll have to wait in line. These people were here first." How dare this young punk insult the greatness that is Bob?! "LET ME TALK TO YOUR MANAGER!" eclaimed Bob. The manager came out to ta...
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YIKES! What you guys put up with! I have read the stories here and seriously thought most of you exaggerated a bit... Then I witnessed it.

I had to take my phone for repair to a Sprint store. The staff was helpful, friendly. They couldn't fix my phone, but are replacing.

Anyway, while I was there (about an hour) I heard it all...

Why can't I have it free?
What do you mean I have to extend the contract?
Insurance, what's that? I might have it.
It's for my mother, can't you give her a break?
Phone broke. No hablo ingles. Phone broke.
You need to help me now, I don't care where the line starts.

This goes on and on and on... I only had to hear it for an hour... How in the world do you guys put up with it all day? I'd def...
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