Shop Talk

I'm working alone today open to close and have only sold 7 phones. 3 are not commissionable. The other 4 are on old family share plans so they all qualify as crappy tier one payouts. Of course non of them buy accessories and they all ready have a txt block so no data. My metrics are going to crap. I would all most rather pass up sales like these but beggars can't be choosers right. grrrrr

I work the next 2 days by myself o-c. Better not be this way all weekend.

here at our store we like to play the word game. SCALLIWAG and DASTARdLY are the words of the day. we must try with all our ninja might to use these words with customers. its great. you guys should try it.

JUST HAD A CUSTOMER WHO I JUST SOLD A TREO700 FULL PRICE!!!!!! THE BIT@* REFUSED INSURANCE AFTER I OFFER IT 3 TIMES. 3 FU$%8ING TIMES, COMES BACK TODAY HUFFING AND PUFFING....

CUSTOMER: i JUST HAD AN ACCIDENT AND MY PHONE IS NOT WORKING

ME: IM SORRY, WHAT HAPPEN? (AS I GRAB THE PHONE FROM THE COUNTER, AND WATER JUST STARTS DRIPPING FROM THE PHONE.

CUSTOMER: iT WAS IN MY $2300 DOLLAR PURSE WITH MY 6.00 DOLLAR BOTTLE OF EVIAN AND THE BOTTLE JUST OPEN AND BLAH BLAH BLAH WHAT ARE YOU GOING TO DO FOR ME SINCE IM RICH AND IM YOUR CUSTOMER BLAH BLAH BLAH

ALL I HEAR WAS THE BLAH BLAH BLAH I JUST LAUGH AND SHE SAID I WAS RUDE AND INSENSITIVE AND IM THINKING I RATHER BE RUDE THAN RICH AND STUPID.... AND THIS WOMAN IS VERY RICH AND VERY STU...
(continues)

this older couple just came in and the man wanted me to fix the antenna on his StarTak phone, the woman called it their "new phone"

this was the first model of the StarTak series to come out mind you

i told the guy that it would be almost impossible to find parts for that phone and i don't know of anybody around here that would have the parts, but if i can look at your account....

that's were he stopped me and said no before i could even suggest anything

he then asked me again where he could get parts, i told him that nobody has parts for that phone and even if they did then it would be much cheaper and better to get a new one and that i could give him one for free

then he turned to walk away when his wife asked about adding ...
(continues)

just because you think you know everything.. it doesn't mean you do..

I get some big shot from California come up to me looking for a pre paid Sim Card..

We dont sell them. period. Sim cards do not work in my province so why would we sell then??

this guy out and out calls me a Liar. he told me he was at the other company and they sell sim cards.. and I basically tell him that they must have been mistaken cause they dont work here. we dont have the network for it.

now everytime he walks by me he mutters that i'm a liar just loud enough so I can hear him..

Bloody arrogant pr!ck.

I cannot F*&^in believe people actually ask this question. Seriously. Who walks up to a salesperson and asks them to point them somewhere ELSE to buy the thing you sell, but cheaper?!

I'll tell you who. Assholes. Pure, unadulterated assholes. Who turn right around and pay for the charger/phone/prostitute I'm selling anyway, because they're too lazy to shop around, after I decide I'm NOT going to cost myself my commission by telling them where to get something cheaper.

Happy 4th of July.

There is a customer who I think is coming back to my store and I need help translating because they speak a differ-ant language than I do. How do I say Just because Sprint and Nextel have merged doesn't mean that IDEN hand sets can use the CDMA network or vise versa.

My customer speaks the language of : retard

so if anyone can translate for me I would sure appreciate it.

Ok my favorite type of girl in general is perfectly described in your name so my question is exactly how short and blond are you also how old is everyone in here probably better forum talk but she not in there as much 😎

So this woman calls in today, and for the first five minutes the call is going perfect. We pick out her plan, phone, accessories, and plan features. Everything was going so smoothly, and then....

All of a sudden, for reasons unknown to me, she decides to walk outside. Which is fine, I mean its a nice day, why not? Except she had to live in THE NOSIEST neighborhood in all of America. The following is the result.

ME: Okay Miss Smith, and can I have your billing address, please?

HER: Actually, I cant tell you what she said because all I could hear was some God-awful loud truck, with no muffler and who knows what else wrong with it driving by.

ME: Ma'am????

HER: Oh, I'm sorry bout that. What was your question? My husband was just ...
(continues)

I thought it was just manners not to talk when someone else is on the phone but aperently my mom was just being mean when should would yell at me for that. This rant was inspired by a cutomer with less teeth than fingers who when I called customer service for her becuase she couldn't get through (usualy means she didn't want to wait on hold) she started an arueement with the rep on the line while the phone was put to my ear. What a dirty wh@re ruined my whole day.

I really do try to warn people "Oh I saw it on www.givemefreestuffbecauseithinkiamspecial.co m for free with a free blue tooth headset... " and whatever. It doesn't matter. I try to warn them, say 'That's a third party web-site, here are some thing you really need to be aware of...' But nobody listens, that's pretty normal, what this little princess said was really special.

"Well I work for an attorney's office, if they try and make me pay anything I didn't agree too then... well it's on them, they won't like it."

Rrrrriiiiiggggghhhhhtttttt. Sure precious, you just keep thinking that. Problem is they do say it's there, that there are these fees and penalties if you do certain things, they just put them in little bitty print and you...
(continues)

Customer comes in today and we're going over his bill. Then the asks the question:

"So that text package that's five dollars, how much is that?"

I grinned and almost said "here's your sign" poor guy...I actually said, "umm five dollars." I'm not sure if people are dumb in general or if we just happen to get them at their high points. 😛

So this guy wanted to replace a lost phone that he hadn't had insurance on, and wanted me to do it was a new activation, with a free phone, keep his old phone number and not charge the activation fee... basically he wanted a free phone. I don't do handset upgrades and I tried to explain that he needed to call customer care... all pretty normal...

He says "Well isn't this the number for care?"

"No sir, but if you'd like I can give you that number, just let me know when you're ready."

"Alright."

"It's 1-800..." At this point he interrupts...

"Is it 1-800-xxxxxxx?" He gave the number he would have dialed to get to me.

"No sir, let me know when you're ready, I'll give you the Care number." ... Did he really think I didn't ...
(continues)

It's time again for the wankers (I'm in the "I hope they all die slow painful deaths" mode again for a variety of reasons, all revolving around their piss-poor actions today.) to say they are providing lunch for everybody... they say it's because of the mandatory half hour lunch bullsh1t, I frankly don't give a flying... well you get the idea, I'll leave out the language that I reserve for describing their failings in detail. But it's apparently going to be Tacos and Sandwiches.

We went through this all last summer during the testing when they said they were bringing lunch for the testing group.

I don't eat meat. I have protein allergies. It makes me Very Very ill. The people in charge know this (after the problems LAST time around...
(continues)

I just had a very interesting conversation and it made me think... at a 3rd Party Store, do you offer phones sometimes that are not technically available for your carrier (especially GSM carriers) such as the Nokia 7370?

She was ordering a service with my company, Big Pink... she gave me an @verizon.net e-mail address.

"I'm sorry ma'am, I don't think we can use that e-mail address."

Needless to say I was kidding.

i just had a customersome in to my store with his broken phone.(v180) taking a look at the gentleman, his wife (the both smelled and the kids (none of whom were wearing shoes or had a patch of clean skin on them) i thought right away he would want smething for free. So i took a deep breath and checked his account. Low and behold he didnt have insurance!!! so i told him that fortunately he was able to upgrade. here is where i thought the "wheres the free phone" was going to come in. but this guy picks out the most expensiv handset we have (299.99) and a bluetooth headset (110.00) and pays cash. im glad to make the sale and get him a phnoe he likes and works, but all i could think was. GO GET YOUR KIDS SOME SHOES WITH SOME OF THAT DRUG MONE...
(continues)

That's what I hear now when I hear "I don't need all of this fancy camera crap"...

Might as well be walking into a dealership and saying, "I don't need a fancy automatic transmission, or one of those new-fangled radio doo-dads."

By the way, I have sold three phones to people that opened with that line today...

its super awesome that we have an ADDRESSED envelope that comes with your bill for you to place your check or money order in with the slip to mail off. why do we get payemnts mailed to the store with the bill slip? who knows 🙄

I want a free accessory for the "inconvenience of this charge showing up on my bill"

But sir, you were credited that charge later on the bill right here, so you weren't actually charged for it.

No.. It shows up right here. It doesn't matter if it was 'credited'. It still shows up on the bill. You've gotta do something for my inconvenience.

What? Your inconvenience of having to read the extra 4 words on the bill? Here. I'll give you a nickel.

WTF!