Shop Talk

What is so complicated about putting a bluetooth headset on? Seriously. Some people can't do it for themselves you have to go touch their greasy hair and do it for them. How are they still surviving.

why must you (customer) repeat everything i freaking say in 345235 different ways!?!!??! is it that hard to transfer a (explicit) phone number to your sim card? READ THE DAMN BOOK FOR CHRIST SAKE.

AND OH....

why is your bill high? its your fault. it's not my fault that you talked wayyy over your minutes. i mean i find it quite hard to talk over 2500 minutes...do you sleep with your phone on?

wait...

when you call the store the IVR ASKS YOU what you need...ITS NOT HARD TO PRESS 2 FOR STORE HOURS DONT PRESS 3 TO TALK TO A REP AND ASK ME "WHAT TIME DO YOU CLOSE"

and please stop calling me asking "what my phone number is"...for one you can't even speak english very well and two if you can remember to buy what nikes and what clothe...
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He started the conversations before I had even finished my speil ...

"Thank you for calling Big Pink... My name is Niki may I have your..."

"I WANT MY MONEY!"

"I'm sorry?"

"You're ripping me off, I want my money back, you charged my credit card FOUR HUNDRED DOLLARS for a phone that ain't coming!"

Now I understand being a little upset if we had charged you $400 dollars but when I went into the order (which he couldn't give me the correct order number, he'd gotten it wrong, couldn't get his name right on the order and couldn't remember even the last four of his social AND didn't know his own birthday so I was thinking fraud anyways)... after I found the sucker, he was completely off the mark. The charge was just over a hundred ...
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I know we've all had this problem, but this a$$hat really got my blood boiling.

A guy came in a few months ago with a Moto 815. Water is DRIPPING out of the phone. He says "my phone isn't working" to which I reply "it may have something to do with the water dripping out of it. water and electronics don't go well together." He says "my F*****G phone has never been wet." I point out the water dripping out of the phone. He says "are you calling me a liar?" to which I reply "well, based on the fact that there is something wet currently dripping out of your phone, I would have to say YES, I'm calling you a liar." He stormed out of the store.

The jerk comes back today and says he wants a POS RAZR. I look at his account and inform...
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How do you guys get paid? We are switching to a brand new pay structure and it raises a lot of concern.

Ok, I know that someone has the answer to this but I don't....
What PDA is best for email usage only and CANNOT be used as a phone?

First customer of the day:
"Hi I am only gonna be in the country for a few months and I would like to get two prepaid sims for my unlocked phones. I already know how it all works."

Me: "Ok sounds good."


Two acts out the door. Score. 😁

And you placed this order on March 20somethingth? And you want me to do what? Why exactly did you wait until now to call in about a pricing error?

Sorry, I couldn't say that to the customer but COME ON!

i knew it was a mistake because my favorite coworker opened. he asked me to watch the front while he went over to Kay jewelers to buy his girlfriend an engagement ring. no problem. i went to the first computer to clock in, then i hit the internet button. guess what popped up??!!!??? 😳 😲 👿 his porno game!!! i am so disgusted.

I had a customer come in and ask for unlimited text messaging. Well, I work for Cingular and we don't have that. I explain that to him, and show him he can get 3000 messages for 19.99. He says that's too much! Not price, messages! Why would you need unlimited. He settled for 400. That makes no sense.

And I already hate the Sidekick 3. This is another case of hating what the phone does more than the phone but in the last two weeks I've gotten at least 20 calls of people who want to find out about it. Just had 2 in a row.

The Sidekick 2 is already a pain in the butt and the 3 looks like it's going to be even worse.

The type of people that the Sidekick is designed to attract fall into two pretty consistent categories. There are the spoilt rotten rich-kids who only want it because it's the latest thing and there's a big buzz about it. They don't annoy me nearly as much since they usually get mommy or daddy to pay for it and mommy or daddy generally have good credit (even if they lack anything that approaches common sense) but a lot...
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It's been forever since anyone said anything!

So i come to work and I open with my least favorite co-worker because he is racist towards every ethnicity known to man.

Customer : I want another phone
co-worker: ok....

they just stand there for a couple minutes

Customer: ok...like right now
co-worker: which one do you want?

customer: I don't know.
co-worker: you should get this phone (pulls out Nokia 8801)

customer: how much?
co-worker: 550

customer: i want a cheap phone

New Situation-
Customer: my battery is dead
Me: ok
co-worker: have you tried charging it?
Customer: I don't know where it is.
Me: We have chargers that you can purchase
Customer: how much?
co-worker: we have double talk chargersso you can use it in your car and in your home.
Customer: how ...
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I am so tired of this fellow employee of mine. I listen to her constantly give out false information and straight up lie to customers all day everyday. It pisses me off. She sits on her ass all day and ignores customers until they approach her. Her customer service skills are terrible and she is supposed to be my role model because she is a "Senior Rep" who never maintains her goals by the way. The manager does nothing because he hates his job more than we do. I hate this market. There is no justice here. These last three days are going to be hell.

A customer walks in and as my co-worker is helping him. he just walks behind our counter as if he owned the place I mean wtf show some respect. and the only problem was he didn't know how to erase a text message.

So we just had a customer come in wondering why one of our sales reps cancelled her line. I first explained to her that we as retail reps cant cancel subscribers. she the proceeded to tell me (not in understandable english) once again that we canclled her line. so i took a deep breath and took a look at her notes. The first note that i came across was on that said her line was cancelled per subscriber. (another deep breath) and i scrolled down, finding the notes on the converstaion between her and Care, which basically said that she added this line for a friend but the friend got a phone in her own name.so she then tells me that her line should have been outta contract (again not very understandable english). another deep breath and i kep...
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Alright I've been having an awful night, people have just been getting under my skin and I'm going nuts!

I've had about 10 people ask me if we had "that razor phone", when I politely say

"no I'm sorry we do not carry that phone, we do have a similar model, the Samsung A900"

"Oh I just wanted that razor"

And even when I proceed to show them the phone and explain all the super neat features of the phone, in the end its always

"Well I wanna go check out that razor phone"

shoot me

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Then I had a hispanic guy come up to me and say

"No Espeaka Spanis?"
"No, I only know a little Spanish"
"Only Engish"
"Yes only English"
"truiesdlfjiejfalskf telefono"
"I'm sorry?"
"Tele...
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I just had a girl in here (20ish and hot) that just bought a Razor outright. She bought one last week, but already broke it. It's not a problem though because she drives a Lexus SUV. I'm sure daddy likes to see that credit card bill.

just fired someone, first time that i've ever had to
she had it coming for a while
so happy to be rid of her 😁

i pooped so hard this morning that my nose started to bleed.