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Mar 25, 2013, 8:21 PM

Do any of you like gingers?

I am not talking about the guys ... ginger girls i called gingys 🤤
2 replies

Apr 3, 2013, 1:03 PM

and you thought I had tourets

actual supv notes:

Reason: Imediate sup call
Recomendation: Could not make a reasonable recom
Result: Release of call

Escalation to **** cust angry about VM. Cust screaming & using ALOT of foul language advised cust that if the abuse insued i would dissconnect call, dissconnected call

you shoulda heard the call 🤣
5 replies

Mar 30, 2013, 12:26 PM

I wish I could secretly disable all the mute buttons

that would be heeeelarious! I'd also love it if custys could see our faces and hand gestures 🤣
1 reply

Mar 29, 2013, 4:59 PM

A customer actually apologized to me!!

This is a first. I was rebuttaling and apparently it comes off as offended so they apologized saying they didn't mean to offend me! it was the nicest. 😁
1 reply

Mar 24, 2013, 10:29 AM

Don't bring that **** in here

I can't stand when co-workers bring odiferous foods to their desk. I do not want to smell ranch dressing and baslamic vinagerette all day because you want to snack between calls. And at least the decency to throw it away in a garbage can that is not two feet from me. And who in their right mind drinks pickle juice?
2 replies

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Mar 21, 2013, 10:48 PM

Just received a secs call

Caller requested assistance with "coming"

I gave her two warnings, and before giving the third one and releasing the call I asked:

Is there something that I can assist you with that is not sex related?

Mar 15, 2013, 9:05 PM

Abney and Associates Online: Cybercrime

http://www.globalnews.ca/canada/cybercrime+be+wary+o ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that...

Feb 21, 2013, 4:23 PM

Correct procedure to de-escalate a customer.

Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor 😡

Agent: Why you mad bro? 🤨
3 replies

Feb 14, 2013, 2:03 PM

I just said

"taint" while talking to my customer.

I think I'm going to try to say that on every call from now on.
3 replies

Sep 30, 2007, 6:15 PM

Flirtin' it up

Now I'm sure more of you learned at some point that selling was a game of "seduction" between the employee and the customer but how many of you actually use it to make your sales? Have you ever turned the flirting factor up to get a sale? I'm not talking about asking someone out or anything (although, kudos to you!) but a little flirting usually doesn't hurt your sale.

I had this kid (22, in case someone was wondering) come in this afternoon and I started chatting him up and then my manager showed him a free phone (Dumb dumb...) and I was definitely working on the guy to get a more expensive phone, and the extended waranty.

Its all part of the game, right? Plus its a lot more fun that way.

So, who does that? I'm sure I'm not the o...
22 replies

Feb 25, 2013, 3:47 PM


A friend texted me complaining they need a job; above is what I texted back. His response, "Wtf?" It's our unofficial coorperate motto 🤣

Feb 20, 2013, 8:14 PM


😳 Don't people usually climb mountains during the day? 🤣
1 reply

Dec 10, 2012, 3:42 PM

I'm expecting a phone call "soon"

Say hello to better paying salaried job in the cellular field.
7 replies

Jan 14, 2013, 10:54 PM

In 2 years this place went from 160 to 900 employees

they don't order coffee accordingly. We have coffee one day a week then run out. It was terrible and burned, but it was free 😡
13 replies

Feb 11, 2013, 7:21 PM

I think I just sang into custys ear

🤣 poor guy

shoulda hung up sooner

Feb 6, 2013, 9:37 PM

Gayville SD

2 replies

Jan 31, 2013, 9:40 PM

"I want to add insurance because my phone is already acting up"

I'm sorry but I cant add insurance if there are any issues with the phone HOWEVER if the phone is acting up and it's a manufacturer issue I'd be happy to get you to our warranty department and they will rectify the issue.


Before adding insurance to anyone's phone I am required to get confirmation there is nothing wrong with the phone...I get incentives for adding so I wish I could... if it's a software issue warranty will help you... blah blah


wow... hold please

conveyed all this to supv. Supv said "She called you retarded?! I'm going to force feed her my (paraphrased) legume satchel!!!"

me: 🤣 🤣 :...

Jan 4, 2013, 8:15 PM

Call center pantamime

sooo when trying to communicate with coworkers while they're on a call, how do you pantamime?


Thank you; blow kisses

can I have a cigarrette?; mime smoking

THANK YOU!!!!!; on my knees bowing at them

What time do you get off?; point at wrist, point at them, male jerking motion 🤣

What are some of yours?
9 replies

Jan 18, 2013, 3:52 PM

Dumb Customers

I hate it when "customers" call into the customer service department and they don't even know why are they calling ¬¬

I mean, what's wrong with that guys?!

Jan 13, 2013, 4:39 PM

Totally wrong for this but who cares...

Working in retail has somewhat affected how I look at certain types of customers and how they get dealt with.

For example:
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
Customer😲h yes bill
Me: Number?
Customer: Jose sapata
Me: Number???
Customer: *shrugs*
Me: ☹️ (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir?? 😁 😁
1 reply
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