Shop Talk

Why do customers struggle so much with the concept of having to pay a premium for phone insurance and then if they have to file a claim they have to pay their deductible? It works just like car insurance or health insurance. WTF?!

I am not talking about the guys ... ginger girls i called gingys 🤤

actual supv notes:


CTN:
Reason: Imediate sup call
Recomendation: Could not make a reasonable recom
Result: Release of call

Escalation to **** cust angry about VM. Cust screaming & using ALOT of foul language advised cust that if the abuse insued i would dissconnect call, dissconnected call


you shoulda heard the call 🤣

that would be heeeelarious! I'd also love it if custys could see our faces and hand gestures 🤣

This is a first. I was rebuttaling and apparently it comes off as offended so they apologized saying they didn't mean to offend me! it was the nicest. 😁

I can't stand when co-workers bring odiferous foods to their desk. I do not want to smell ranch dressing and baslamic vinagerette all day because you want to snack between calls. And at least the decency to throw it away in a garbage can that is not two feet from me. And who in their right mind drinks pickle juice?

Caller requested assistance with "coming"

I gave her two warnings, and before giving the third one and releasing the call I asked:

Is there something that I can assist you with that is not sex related?

http://www.globalnews.ca/canada/cybercrime+be+wary+o ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that...
(continues)

Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor 😡

Agent: Why you mad bro? 🤨

"taint" while talking to my customer.

I think I'm going to try to say that on every call from now on.

Now I'm sure more of you learned at some point that selling was a game of "seduction" between the employee and the customer but how many of you actually use it to make your sales? Have you ever turned the flirting factor up to get a sale? I'm not talking about asking someone out or anything (although, kudos to you!) but a little flirting usually doesn't hurt your sale.

I had this kid (22, in case someone was wondering) come in this afternoon and I started chatting him up and then my manager showed him a free phone (Dumb dumb...) and I was definitely working on the guy to get a more expensive phone, and the extended waranty.

Its all part of the game, right? Plus its a lot more fun that way.

So, who does that? I'm sure I'm not the o...
(continues)

A friend texted me complaining they need a job; above is what I texted back. His response, "Wtf?" It's our unofficial coorperate motto 🤣

😳 Don't people usually climb mountains during the day? 🤣

Say hello to better paying salaried job in the cellular field.

they don't order coffee accordingly. We have coffee one day a week then run out. It was terrible and burned, but it was free 😡

🤣 poor guy


shoulda hung up sooner

🤣

I'm sorry but I cant add insurance if there are any issues with the phone HOWEVER if the phone is acting up and it's a manufacturer issue I'd be happy to get you to our warranty department and they will rectify the issue.

I HAVE 30 DAYS TO ADD INSURANCE I WANT TO ADD INSURANCE!!!!!

Before adding insurance to anyone's phone I am required to get confirmation there is nothing wrong with the phone...I get incentives for adding so I wish I could... if it's a software issue warranty will help you... blah blah

CAN I SPEAK TO SOMEONE ELSE BECAUSE YOU'RE RETARDED!!!

wow... hold please

conveyed all this to supv. Supv said "She called you retarded?! I'm going to force feed her my (paraphrased) legume satchel!!!"


me: 🤣 🤣 :...
(continues)

sooo when trying to communicate with coworkers while they're on a call, how do you pantamime?

Me:

Thank you; blow kisses

can I have a cigarrette?; mime smoking

THANK YOU!!!!!; on my knees bowing at them

What time do you get off?; point at wrist, point at them, male jerking motion 🤣

What are some of yours?

I hate it when "customers" call into the customer service department and they don't even know why are they calling ¬¬

I mean, what's wrong with that guys?!