Shop Talk

I understand that people like using unlocked phones from various places on cheap plans... What I don't understand is why they want to waste the reps time asking why their phone isn't working or can they get assistance with it? Their go to response seems to always be ..."but I have your service so why can't you help?". 🤨

I have heard it so much lately I barely open my mouth to give a response anymore.

please, for the love of whatever god you choose, STOP TRANSFERRING CUSTOMERS TO INSURANCE IF YOU DONT WANT TO DEAL WITH THEM. I have had 3 transfers from tmo that were just hard to understand or diffucult customers trying to pay their bill or dispute a charge and thats not what we do here.

So please stop!

No bueno on the calling floor

Yeah, I'm kind of new to all of this. Could someone with a little more experience explain Smart Access plans to me a little more. Just like what happens when a customer only qualifies for that or something. What do you have to tell them.. etc., etc. This is only my second weekend working so I am just trying to gain a little more knowledge instead of looking like a fool 🙂

I got the rest of the week off until Sunday. Getting to work late will get you that little vacation here. I guess now I have time to catch up on my TV shows like Attack on Titan and Breaking Bad.....oh, and some Walking Dead. 😎

since march, tomorrow I finally find out if I can be rolled over to being a core employee and im super nervous...my quality scores for last month have all been 90 to 100 percent but im still nervous as all hell.

A: Awesome Sauce (jar)
B: ball of rubber bands
C: Captain Underpants books
D: Dude Love clock
E: Empty jar of nuts
F: Frank N Furter Action Figure
G: Gong (thats a fun one)
H: Hello Kitty Pin Cushion
I: Indian headdress (inappropriate thanksgiving attire, apparently)
J: Jalapenos in a can from 2001 (seeing how long I can keep them)
K: Killing Joke Graphic Novel
L: lemonaide (no idea where it came from but its just a can of lemonaide)
M: Monthy Python and the Holy Grail Script
N: nun-chuk (its a mini catapult that throws plastic nuns)
O: Oscar the grouch stuffed animal
P: Pokemon Yellow
Q: Queen greatest hits CD
R: Recorder (the musical kind)
S: Scuba Steve (yes, From Big Daddy)
T: Tardis Nitelight
U: Unhinged &Unglued MTG...
(continues)

Me: thank you for calling, how may I help you today?
Cmr: Hi, I know I dont have coverage, but i need to file a claim
me: Sir, we can not file claims for you if you have no coverage
Cmr: fine you con artist (hears cmr speaking to carrier rep in the background)
Cmr: ok i have insurance now file my claim
Me: ok.....may I ask when your phn was damaged, lost, or stolen
Cmr: yeah it was about 3 weeks ago
Me: (continues with claim as usual) ok sir it looks like your claim is not covered
Cmr: WHY NOT THIS D@MN TIME
Me: Well sir you did not have coverage at the time your device was damaged, therefore the damage is not covered by our insurance
Cmr: Youre a scam artist! Send me to someone spanish I can reason with them
Me: ok sir, right awa...
(continues)

I though getting a low QA score this week would've set me in a raging storm of fury...

So I either don't care or just expected it for so long I wasn't bothered.

My scores were average and then they changed my QA coach, that's when they started to get really good. Then they switched me back to my old coach, and now they suck.

Just saying...

Customer: Can I have a Coke?
Me: Sure, what size?
Customer: I do not know, what flavors do you have?
Me: Umm, larger, medium and small.
Customer: I'll take the Coke:
Me: Okay, what size would you like your Coke?
Customer: Regular
Me: What size is regular?
Customer: What sizes do you have?
Me: (I'm getting frustrated all ready, I grab the cups and put them on the counter) We have small, medium and large.
Customer: I will take the one in the middle.
Me: Cool that is the small.
Customer: I thought that was a medium
Me: This one is a small
Customer: Then why did you put it in the middle.
Me: I have no clue why, did you want a medium coke now?
Customer: Yes


WTF, how hard is it to order one drink!

Customer B!tchcount.-

Discount applied to a whiny customer.

The discount percentage or number of discounts applied to a same customer is directly in proportion to the times the customer has called in to complain about the service/product.

i.e.: "Man, this is the 5th time a supervisor call on this case has resulted in a Customer B!tchcount."

Not to be confused with Customer Disscount.

Which is a minor discount applied to a customer just to get him to shut up. Usually less than 10%.

It bffles me when people try to get something from you even when their bargaining position is weak.

You are offered a plan that will save you over $50.00 monthly, give you more than you currently have and yet you still pull the "i get better offers from other carriers and i can cancel right now" card when you have ETF of over $1000 (Tax and service used not included) asking for more money. 😡

Here is mine based off a call I got minutes ago:

- If you're calling a call center for help drunk or high, at least have the decency to enunciate properly, it will save you and the agent a lot of time and effort.

TWD comics in case you want to read them while you're available 🤣

https://drive.google.com/folderview?id=0B8SGJ_yHucwD ... »

discussing screen sizes with sweet little ole ladies 🤭 🤭

So here in TJ Mexico, if you renew your contract after bout 6 months you can qualify for a free phone, they offered me this, the S III mini , and LG lx7 ,

I chose the 16 gb out of a quick 10 min search( found nothing) and out of impulse,

Lets see how it handles...

Samsung’s Galaxy S5 will obviously garner most of the attention at this year’s Mobile World Congress in Barcelona but Sony is also launching a flagship device at the show that could be an under-the-radar hit. Some leaked pictures posted on Chinese website Digi-Wo show both the black and white versions of the Xperia Z2 smartphone that Sony will be unveiling at MWC this month. Specs for the Xperia Z2 are tipped to include a quad-core Snapdragon 2.3GHz processor that supports 4K video playback via HDMI-out, a 5.2-inch 1080p display, 3GB of RAM and Android 4.4 KitKat. An additional picture showing both Xperia Z2 models next to the Xperia Z1 follows below.

Yes señora, how may I help you? 😁

...my stoopidvisor doesn't wanna take supervisor calls. I mean, WTF?? 🤨

For one hour on moto x's website (motorola.com) you could sign up for a $100 off coupon for a fully unlocked Moto X making the 16gb $299. I got the coupon just in case, it doesn't expire until Feb 3rd so I am still thinking about it, if I don't pounce on this deal anyone else want the coupon?