You are offered a plan that will save you over $50.00 monthly, give you more than you currently have and yet you still pull the "i get better offers from other carriers and i can cancel right now" card when you have ETF of over $1000 (Tax and service used not included) asking for more money.
You: "I see that in total you will save approximately $50 a month or about $600/yr, let's go ahead and get started"
Cust: "I can get better deal at XX if I ask them, I'll go back and talk to them"
You: "I apologize sir, I must not be explaining our plans or benefits well enough. What would it take to earn your business today?"
A little cheesy I know but just trust. It works like Sex Panther.
After explaining everything to him and told him what his final balance would be he states that he got an offer to get the same plan and quoted an amount $20.00 lower than the amount i just told him he would pay and went on to say that he thinks i should give him another $100.00 credit. I mean ...
1) I seriously doubt that he was offered such price with a different carrier
2) He obviously was just a credit seeker
3) Had we didn't have a cancelation dept, i would have just told him to cancel and go get it the new plan he was offered and see if he really would have cancel. My guess. Not at all
It got me so annoyed I asked the customer to please look around while I helped the next willing customer.
He asked me why, and I told him that I have to explain my time to the company, and if this " other " company was going to offer better what further was there to discuss?
I didn't have the ability to give away service or phones, get off my phone.