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jortlieb

Jan 18, 2013, 3:52 PM

Dumb Customers

I hate it when "customers" call into the customer service department and they don't even know why are they calling ¬¬

I mean, what's wrong with that guys?!
Ohfrigginreally

Jan 13, 2013, 4:39 PM

Totally wrong for this but who cares...

Working in retail has somewhat affected how I look at certain types of customers and how they get dealt with.

For example:
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
Customer😲h yes bill
Me: Number?
Customer: Jose sapata
Me: Number???
Customer: *shrugs*
Me: ☹️ (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir?? 😁 😁
1 reply
Pilgrim7

Dec 28, 2012, 2:44 PM

Do you have slacker co-workers?

I have plenty! 🤣
4 replies
TheDudeAbides

Jan 9, 2013, 8:02 PM

are just 3rd parties having system issues or is corperate down too?

everything is down. we are still taking calls, cant do anything for cust and cant admit sys issues lololol
5 replies
Iove2transfercustomers

Jan 9, 2013, 2:43 PM
edited

I don't feel empathy for you

when you yell at me that you have been with us for 15+ years, and your service has always been crappy, always. I cannot relate to you, nor understand you. Who would continue to pay for a service that sucks for 15 years?
1 reply

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Wicky

Aug 3, 2011, 6:05 PM

Pop Quiz!

Just got a pop quiz from a customer regarding The Bible.

...


...I passed.
15 replies
hobble

Dec 10, 2012, 6:55 PM

Me- I have 0 iphone 4s' for verizon and you have 15

Douche from texas - Sorry, my DM said I can't send any out unless it's for a guaranteed sale.

Jobes, wtf is wrong with your guys' district?
4 replies
beeferjay

Dec 4, 2008, 2:32 AM

have you ever ventured into the lounge?

i know you shop talk types; devoted employees, kiss asses, rule followers...


you should try the lounge next time youre bored out of youre mind while talking to a 70 something wanting to know how to make the font larger.

you might just enjoy it.

you might also meet a significant other or random hook-up, for it happens often in the lounge.

its magical
1 reply
TheDudeAbides

Dec 10, 2012, 5:29 PM

I just said the 4 letter word for poo on a call

👀

was nice knowin ya
9 replies
DebbieHarry

Dec 16, 2012, 12:38 PM

Sam is apparently bady

me: how can I help you?

Customer: sambady speck espanish
1 reply
Riot_Act

Dec 14, 2012, 7:30 PM

Customers can never be kind and Loelia hits me.

We are updating our customer's information (so when they call they are asked to provide their current address, contact TN, email, etc...)
Besides this my co-worker Loelia hits me with her eyeglasses case or hand wallet just because.
It seems that this is due to the high availability (time on the phone without getting a call) that we have due to the holidays.
What is it like for you guys working as CSRs for other phone companies?
3 replies
Riot_Act

Dec 15, 2012, 8:30 PM

Oldies

Do you still have an oldie (2 Yrs or more) cellphone as your main cellphone?
I still have my old HTC Desire HD (Inspire 4g in the US) running Android 2.3.3. I can handle my whole agenda with that device. It covers all my needs (Besides working as a C.S rep for a M.V.N.O; I also offer tech support to small/mid business for their computer networks and equipment; I am trying to establish a small tech support business on my own).

I do not live in the U. S. and I guess many people that work on C. S. for cellular carries around the world (and U. S carriers that outsource their customer service) follow this website.
Which phone do you have?
longsleeves

Dec 14, 2012, 4:26 AM

Am I just being....

Heck I remember just a few years ago the razor was the end all be all....yes i have a stylish touchscreen phone but is it just me? I want to have a razor or maybe the nifty nokia att 6800 or ngage I want one and want to walk around talking and feel like a double o
1 reply
melrhodes

Dec 2, 2012, 11:48 AM

Based on the credit check...

You are approved for 1 line requiring $750 deposit. Do you live in a barn?
2 replies
TheDudeAbides

Dec 3, 2012, 5:12 PM

when talking to another rep

me: gimme one second

rep: second is up

me: oooohhhkeeeeyy gimma a system x second

rep: 🤣
1 reply
melrhodes

Dec 3, 2012, 7:25 PM

An upset customer..

Cust: How many times do I have to tell you, my last name is Sharma. Stop calling me Mr Shawarma!!! 👿
Me: Sorry sir. I'm just so hungry. My bad... 🤭
1 reply
TheDudeAbides

Nov 26, 2012, 4:54 PM

corperate's here, we were supposed to dress up

I'm wearing a wifebeater 🤭
2 replies
melrhodes

Nov 29, 2012, 7:21 PM

Actual notes on an account...


Cust ordered a white Galaxy S2 for new line. cust found out the new number generated has "666" on it and wished to change it since she's a christian. advise about changing the number in sprint.com
TheDudeAbides

Nov 23, 2012, 2:18 PM

I love system improvements

I can't scroll or copypasta
2 replies
melrhodes

Nov 18, 2012, 5:47 PM

Mel Rage

Me: What's wrong with you? you put me on hold for 15 minutes!!! give me your supervisor!!!
Guy on the phone: What super visor? I'm the customer here you idiot! give me your supervisor!!!
Me: Opps!!! sorry 🤭
3 replies
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