Shop Talk

Working in retail has somewhat affected how I look at certain types of customers and how they get dealt with.

For example:
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
Customer😲h yes bill
Me: Number?
Customer: Jose sapata
Me: Number???
Customer: *shrugs*
Me: ☹️ (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir?? 😁 😁

I have plenty! 🤣

everything is down. we are still taking calls, cant do anything for cust and cant admit sys issues lololol

when you yell at me that you have been with us for 15+ years, and your service has always been crappy, always. I cannot relate to you, nor understand you. Who would continue to pay for a service that sucks for 15 years?

Just got a pop quiz from a customer regarding The Bible.

...


...I passed.

Douche from texas - Sorry, my DM said I can't send any out unless it's for a guaranteed sale.

Jobes, wtf is wrong with your guys' district?

i know you shop talk types; devoted employees, kiss asses, rule followers...


you should try the lounge next time youre bored out of youre mind while talking to a 70 something wanting to know how to make the font larger.

you might just enjoy it.

you might also meet a significant other or random hook-up, for it happens often in the lounge.

its magical

👀

was nice knowin ya

me: how can I help you?

Customer: sambady speck espanish

We are updating our customer's information (so when they call they are asked to provide their current address, contact TN, email, etc...)
Besides this my co-worker Loelia hits me with her eyeglasses case or hand wallet just because.
It seems that this is due to the high availability (time on the phone without getting a call) that we have due to the holidays.
What is it like for you guys working as CSRs for other phone companies?

Do you still have an oldie (2 Yrs or more) cellphone as your main cellphone?
I still have my old HTC Desire HD (Inspire 4g in the US) running Android 2.3.3. I can handle my whole agenda with that device. It covers all my needs (Besides working as a C.S rep for a M.V.N.O; I also offer tech support to small/mid business for their computer networks and equipment; I am trying to establish a small tech support business on my own).

I do not live in the U. S. and I guess many people that work on C. S. for cellular carries around the world (and U. S carriers that outsource their customer service) follow this website.
Which phone do you have?

Heck I remember just a few years ago the razor was the end all be all....yes i have a stylish touchscreen phone but is it just me? I want to have a razor or maybe the nifty nokia att 6800 or ngage I want one and want to walk around talking and feel like a double o

You are approved for 1 line requiring $750 deposit. Do you live in a barn?

me: gimme one second

rep: second is up

me: oooohhhkeeeeyy gimma a system x second

rep: 🤣

Cust: How many times do I have to tell you, my last name is Sharma. Stop calling me Mr Shawarma!!! 👿
Me: Sorry sir. I'm just so hungry. My bad... 🤭

I'm wearing a wifebeater 🤭

I can't scroll or copypasta

Me: What's wrong with you? you put me on hold for 15 minutes!!! give me your supervisor!!!
Guy on the phone: What super visor? I'm the customer here you idiot! give me your supervisor!!!
Me: Opps!!! sorry 🤭

I swear I could feel her gimme an eyeroll 🙄