Totally wrong for this but who cares...
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
Customer😲h yes bill
Customer: Jose sapata
Me: ☹️ (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir?? 😁 😁
are just 3rd parties having system issues or is corperate down too?
I don't feel empathy for you
Advertisements discussions continues below...
Me- I have 0 iphone 4s' for verizon and you have 15
Jobes, wtf is wrong with your guys' district?
have you ever ventured into the lounge?
you should try the lounge next time youre bored out of youre mind while talking to a 70 something wanting to know how to make the font larger.
you might just enjoy it.
you might also meet a significant other or random hook-up, for it happens often in the lounge.
Customers can never be kind and Loelia hits me.
Besides this my co-worker Loelia hits me with her eyeglasses case or hand wallet just because.
It seems that this is due to the high availability (time on the phone without getting a call) that we have due to the holidays.
What is it like for you guys working as CSRs for other phone companies?
I still have my old HTC Desire HD (Inspire 4g in the US) running Android 2.3.3. I can handle my whole agenda with that device. It covers all my needs (Besides working as a C.S rep for a M.V.N.O; I also offer tech support to small/mid business for their computer networks and equipment; I am trying to establish a small tech support business on my own).
I do not live in the U. S. and I guess many people that work on C. S. for cellular carries around the world (and U. S carriers that outsource their customer service) follow this website.
Which phone do you have?
Am I just being....
Based on the credit check...
when talking to another rep
rep: second is up
me: oooohhhkeeeeyy gimma a system x second
An upset customer..
Me: Sorry sir. I'm just so hungry. My bad... 🤭
Guy on the phone: What super visor? I'm the customer here you idiot! give me your supervisor!!!
Me: Opps!!! sorry 🤭