Home  ›  Forums  ›

Shop Talk

all discussions

Correct procedure to de-escalate a customer.


Feb 21, 2013, 4:23 PM
Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor Mad

Agent: Why you mad bro? Eh?

Feb 24, 2013, 1:51 PM
srs bro, step off.

Feb 24, 2013, 2:20 PM
I bet I could predict what message he will reply with...

Mar 8, 2013, 8:29 PM
no you can't.

You must log in to reply.

Please log in to report a message to the moderator.

all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2018 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.