Shop Talk

I spent 30 mins or so teaching this super-old d bag how to (insert basic phone stuff like turn up volume) on a phone that I didn't sell him. He finally leaves after telling me how glad he was that my new store just opened so he doesn't have to drive 40 minutes away for help anymore. He walks out and I start pitching my next custy. She started to compliment me on how patient I was with the old man when she stops mid-sentence and says that the old man who just left is about to hit a new truck in the parking lot (my new truck to be exact). Just before he hits my car he jerks the wheel and runs into my custies new bmw. These were the only two cars in the parking lot mind you.

His defense "I didn't see that other car it was like it came out o...
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So the first caller who needs to be taken out of the gene pool...

She ordered a line of service in JUNE, the 26th. She called on the 3rd of July to cancel the line. Great, totally within her trail period, we'll be happy to help you get that returned and help get that line shut down... just use the pre-printed, pre-paid return shipping label and get that phone on it's way back to us. It's a free phone so you won't need to worry about any credits.

Right.

We got the phone back AUG 22ND. Our policy is they have 45 days MAX (that's absolute pushing the limit max, normally it's 30 days, when we're being nice it's 45 days) to get the phone back to us. If you don't get it back to us by then we will charge you full Retail... 199.99 is g...
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Do you think someone would have a better chance at getting a job at a retail store when they have worked at a call center for almost a year?

And what's the difference in pay?

thanks.

So, I told a cuustomer that I cant sell her a phone because she made it very clear that she wasn't going to keep it, that she was going to return it as soon as her insurance replacement arrived


Was that wrong?

i know this is off topic but anyone know why mine would have just disapeared, I have had it for over a year and it is just randomely gone?

I am confused

Getting a customer into a loaner phone, ESN change processed and phone is ready to go:

Customer: Now this will have all of my contacts on it right?

(Customer had lost previous phone in dumpster, refused to fish it out.)

Me: No, it won't unfortunately I would need your old phone to do the swap. Unless you were signed up for Backup Assistant, and then I can download your contacts to the phone.

C: What is Backup Assistant?

(Explain the festure that VZW offers, contact back up app. Doesn't ring any bells with her, and a feature check shows that she doesn't have it.)

C: So this will have all of my contacts on it?

M: No, it won't. I have no way of importing that information from your old phone without either physically having...
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I am applying at some stores close to me. I know the base pay is not that much.. I wanted to know about the training.. I heard commission is pretty good but how long would I be working before I see my commission check? Besides the hours that is the only thing that bothers me.

The day's about to begin!

Who wants to make some dough today?

I do.




Who can sell the first phone?

Thank god I am getting out of this industry!! Now it's just giving me a few parting shots ☹️

M: How can I help you today?

C: My phone doesn't work (holds up severly beaten nokia 6010)

M: Well it appears you're eligible for an upgrade. (I explain upgrade proceedure)

C: I don't want an upgrade, I want you to fix this one! Where is your manager?! 👿

(He then points to the door to our back room where we keep inventory, expecting a parade of phone repair elves to come trolling out)

M: Sir, your phone is 4 years old. It's not worth fixing. I can offer you an upgrade. We currently have phones that are 30 dollars after MIR.

C: You want me to pay for a phone! What do I pay my bill for? (He goes ballistic, and knocks a sign...
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I am very excited. It is going to be my next phone. I love the Blackjack and the follow up seems to be nothing but greatness.

I am researching and testing the possibility of getting WiFi on any cell phone. It is a rough theory and I know it may not work, but if it does, I could make millions!!! (INSERT EVIL LAUGH) I need some help though. I am looking for a SMALL adapter that allows you to plug in a USB cable to one end and a Mini USB into the other. I do NOT mean a cable with a USB end and a Mini USB end. Does anyone know of any such adapter? I have hunted the internet and could not find one. Maybe I am wording it wrong, but I googled it, checked Amazon and every other site I could think of. Please, help. If it works, I will let everyone know how to do it.

hullo 😉

Radio Sh!t new thing now is to give someone a new phone, and feel not obligated to transfer the phone book. We had to take a class saying that when we do an upgrade we transfer the phone book. If you can't get it to work, you call tech, NOT TO SEND THEM TO A STORE. They were with me in the class, so I know that they went. I don't have time to deal with it. I just got fed up. I went over there and told them if they send one more person, I would be their worst nightmare. This was 2 days ago.

They sent someone else. So everytime I get a call about the iPhone NO MATTER WHAT I tell them to call Radio Shack, and give them their number. 😈

Ok, so I'm really bored.

I was poking around the internet for the source of those ever so amusing MMS pranks... you know, the ones that show some rediculous piture and play some rediculous sound clip much to the dismay of the owner of the phone...

Where do these things come from? They've gotta start somewhere. Anyone have any good ones they'd like to share?

I have been in wireless for two and a half years. In that time I have sold the 5 big carriers all indirect.

I am starting to hate my job just due to the fact that no company seems to be able to bill correctly, customer service reps all seem to be poorly trained, and generally it seems like all the carriers want to do is upset people and try to get a few extra bucks out of them.


When did the business model change from "What can we do to make our customers WANT to give us money" to "What can we do to TAKE money from our customers." Perhaps it was never the former.

I work at a slow location and the team out here has lots of history in wireless retail and call center ops, so we tend to have lots of free time and a local reputation fo...
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So this happened saturday night and I think I have cooled down enough to tell the story..

First of all, my store closes at 7.

at 6:59 this hippy looking guy walks in with his 2 kids and his kids are the worst kids in the world and I'm pretty sure spawns of satan himself. They start taking all the brochures out of their holders and throwing them on the ground. His daughter would also scream as loud as she could every 7 seconds and then laugh because she though it was funny. As this was going on, 4 more people walked into my store. I thought about telling them I was closed but I hadn't sold anything all day and I didn't want to leave empty handed. As I am talking to one of the other customers, this guys daughter comes and puts her hand i...
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I hate this expression. A customer walks in.

C - Yeah, I want to re-up my plan.

M - Okay. Do you want to increase your minutes?

C - No, man. I just want to re-up.

M - You want to renew your contract?

C - No, not my contract. I don't have a contract. I want to re-up my plan.

M - Your plan is the number of minutes you get per month for a monthly rate. Your contract is your commitment to keep service with us. When you renew your contract, you normally get a new cell phone at a discount. Is that what you want to do?

C - Yeah, I want to re-up.

M - (sigh) What is your phone number?

C - 555-555-1234.

M - That is not coming up. You said 555-555-1234?

C - Yep. I've had a Verizon phone for 6 years. It better come up.
...
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Today, I worked at our kiosk. We have an actual store in one town and a kiosk in another. The kiosk is located inside of a grocery store. The same guy owns both the grocery store and the cell phone dealership. I hate the kiosk for a few reasons. The first reason is the noise. Our kiosk is right at the front of the store at the end of the registers. All day, I hear BEEP, BEEP, BEEP and babies crying and people yelling and AAAHHHH!!!

Anyways, I also hate it because we are normally VERY slow. There have been days where we have done absolutely no business. No payments, no activations or upgrades, nothing! Our store location is normally pretty slow as well, but not this slow. Also, we have high speed internet at our store location. I normally ...
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Oh man. My co-worker is so desperate for sales, it makes me giggle. Actually, I get quite annoyed, as does the rest of the store.

I can actually feel the beads of sweat when a customer comes in and isn't an existing customer. He gets this loser smile that makes us all cringe. Oh, and then he puts his upper lip up to to his nose as if he's smelling it: thats his 'thinking' face when a customer asks him a question. He's a hound dog and he'll argue with an 90-year-old woman just so he can get an upgrade to a Blackberry (yeah, I said 90-year-old woman and Blackberry) even if they're just coming in to do a warranty exchange. His salespitch is all lies. He's got a ridiculous amount of deacts for someone who has been here for 3 1/2 months.

H...
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me and the other reps from our store tried calling you at you're store. we work for the same company and you're posts are funny. we tried the 724 number and we asked for you but the guy said we had the wrong number........

i think it was you. was it?