Shop Talk

Blackberry customer, issues with it not holding charge for long.

After checking it, went to order a replacement for him. Told him the replacement would he here in three or four days and to back-up his phone so that he wouldn't lose anything important.

You would have thought that I slipped into Mandarin or Arabic when I said "back-up" and "sync" as the look on his face and his stutter showed he definitely hasn't done that before.


This happens all the time with Blackberries, Treos, any PDA. I still don't understand it. Why do people even have these phones if they don't sync them up?

It's like a person buying a ferrari and thinking it's so awesome they don't have to do any maintenance on it. Sure, it's great, but you still n...
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Can someone please explain to me what type of company this is, where they are located? I am totalyl in the dark everytime I hear anyone mention this

C - My phone isn't working. I bought it here and I need to exchange it.

R - I'd be happy to help you, ma'am. What is the phone doing?

C - Here.

She handed me the phone. It said SIM Registration Failed. I tried putting the SIM into another phone and it worked fine. I tried putting it back in the original phone, but it still didn't work. I asked if she had her receipt and she pulled out copy of the contract and her receipt. It showed she had purchased the phone over two weeks ago. Again, our dealership has a 3 day and 30 minute return policy.

R - I'm sorry, but I cannot exchange this phone. Our return policy is only 3 days.

C - No one told me that.

R - I apologize if you were not told that, but it is written on your receipt...
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If you are currently selling the new Rokr you need to go check this out! Go to personalize and change the clock over to the analog clock... go look real closely at the clock... It's nasty!

here's how it went.

m=me
c=customer

m: what can i do for you?

c: i need to pay on my bill.

m: sure, do you know how much your paying today? (simple question to bypass 6546549846546 screens just to find balance/past due/ partial payments...)

c: i dunno, whatever i owe.

m: whats your number? (i go through the process to dig, verify, take a shower...)

m: the balance is 58.93

c: here ya go (hands me 58.93 exactly that he had in his hand already when he walked it)

m: you knew the balance already?

c: naw man.

m: that was incredible. you had the money out and all!!!

So I will fight for you if I think you merit it. I will fight for you if you are nice, if I can see why you were frustrated. I'll go bash heads with my Manager (not my supervisor, not my Lead, My Manager, who terrifies me.) If I think that you deserve whatever it is they're saying no to.

If you treat me like garbage you can go jump off a cliff, you're on your own. You can argue with a sup agent, I'm not going to.

So stop swearing at me.

because you just f@$#ed up my carpet with your muddy shoes. Seriously, has anyone else thought of leaving a vacuum by your front door and telling customers to clean up after themselves?

So Lindsay Lohan was in rehab up here in Utah and is out now, but still staying in the state for a while. Yesterday she walked into the store where a friend of mine works called Cahoots. It's a s3x store. 😁 Guess she was getting antsy in rehab. 🤣 I just thought all of you would like a laugh.

C - My phone isn't working. Can I bring it in and exchange it?

R - How long have you had it?

C - A couple days.

R - Our return policy is 3 days. We can make an exception if it is only 4 or 5 though.

C - Okay. I'll bring it in tomorrow.

The next day...

C - I want to exchange this phone.

R - Yes, sir. I see you have everything here. What seems to be wrong with the phone?

C - It doesn't work. When I try to enter the menu, it opens up other things.

After watching him try this, I realized what was happening. He had a Nokia 2610. It is a small bar style phone with small buttons and he had big fingers. When he was trying to press the menu button, he was pressing the navigation key. I explained this to him, but he still th...
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i just had a guy call me a f***ing dumb@$$ and argue with me for ten straight minutes that you had better service on a $59 national rate plan than you do on a $39 dollar national rate plan...while i was typing this about him, another special olympic winner came up and asked me if we have "that there spray duster in a can"

i work an indirect verizon dealer. ok so i had this customer come in today with a cla that he bought back in february. the packaging that it came in says limited lifetime warrenty on it. now, i told him, that is a MANUFACTUAR'S warrenty, not verizon. he was angry, of course. i told him that i was sorry and i understood his frustration but there was nothing i could do. then he says, "i came all the way here just so i could get some help, and you said you could help me, and youre not!" i said, im sorry sir, but i did try. i offered to take his name and number and call him if i am able to find out who he can call. he wouldnt, he was POed. do you guys have this problem?

I only have 2 days left working directly in the cell industry! YAY!!! No more crazy customers who are mad because their bidness phone is broken and I won't give them a free one to replace it!

So, the other day I get a all from a rep trying to help a customer. They wanted to know when the contracts were up on their 6 lines. Cool easy call no problemo!
So i start going through all of the lines the first few lines the contracts are up in a couple months no arguments there. Then i get to the last 3 lines, I inform this rep and this nice gentleman customer that the contract isn't up until January of 09. "THATS NOT RIGHT" I hear coming from the background, but I continue forward, the next line, the contract doesn't end until March of 09, "BULL **** THATS NOT RIGHT EITHER, IVE HAD THAT LINE AS LONG AS IVE HAD SPRINT SINCE 2004"
At this point i look at the account further "Well sir, it appears as though this line was just added in ma...
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can you add a text package to these plans or do you have to be in contract? if you cant add a package, can you text at all? sorry i dont sell easy pay at all, i only do pre pay and i sell very few...thanks!

i don't know how i would survive my work day if it wasn't for this forum. i'm just sorry i didn't discover it sooner. there is nothing better than knowing you're not the only person out there ready to strangle yourself with your headset cord. 🙂

During training, I was told we cannot tell the balance on the account to anyone other than the account holder. Personally, I have not been sticking to this rule, but this week we had to take a PII training course. PII stands for Personally Identifiable Information. Apparently, laws have changed and we can be fined $100,000 or more for just giving the balance to an unauthorized person. Needless to say, I am no longer doing this. I can just see how this can cause issues with customers. This is how most payments go:

C - I need to make a payment.

R - Okay, what is your cell phone number?

C - 555-555-1234.

R - Thank you. What is the name on the account?

C - Samantha Richardson. (The person in front of me is a male.)

R - How much...
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So I work for a small cell phone company and I said I would work at one of the other stores today (I usually work in the call center) because some special event in the town they they thought the store would need more staffing... Well I have been here for almost 2 hours and not one customer has come in as of yet... I want to be back in my bed...Oh well At least I'm getting paid overtime 😁

For a first time cell phone user to come in, that I almost have to pause and try to remember how to sell to someone that knows almost nothing about cell phones.

I just sold a faceplate for a Nokia 1100 for $20.

First customer of the day....

C: I need a *pause* for my cell phone.

M: You need a what?

C: Case, duh.

Customer pulls out their phone.

M: Well we don't have cases specifically for those phones, but we do have a lot of universal cases right here.

C: I came in yesterday to get one, but the gy wouldn't sell me one.

(Hard to believe) So the customer is looking at all the cases.

C: Well which one would work?

M: It's up to you on which design you like, but it fits in all of them.

C: Well, which one do I get?

M: 🤨 It's your preference.

C: I thought you would know which one I needed and which one I wanted.

Me, chuckling a little bit: It's ultimately your decision on which look you like better, and which f...
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