Shop Talk

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we have, in addition to the 3 normal reps here, 2 managers.
so much for slackin...

If your daughter admits to dropping her phone and breaking the display, do not tell me it was never dropped and it just "started happening".

Who else is extremely happy about this? That was the only major edge that the online store had on us, and now its gone. 🤣

i sent over 10,000 text messages and 194 mms

and in 2 days i've sent over 1600 texts and mms

my cell bill is for 5 phones

total as a family we sent a little over 11,000

i didn't know i texted that much

thank god for unlimited texting lol

She calls in and says she didnt want to pay her bill because she was afraid she would bother us because we are busy

...the Iphone?

How hard is it to understand the iphone is only avaliable from one carrier and I do not work for them. Do you see 3 letters and an & above my door? How about a half eaten apple? Then no, I do not sell the iphone so stop asking me.

i am hung over.

i got 3 hours of sleep

i just finished an 8am morning meeting and now im starting my shift.

i have a plano change that is probably going to make me stay till like 8 tonight..

its so slow i can hear my head thumping.

my coworker reeks of alcohol, i probably do too.

entertain me

So we have this crazy Customer on a Pre-Paid plan who comes in every month to pay his bill and then once more every month to complain about something not related to his cell phone. We will refer to him as Anderson.

Mr. Anderson comes in and we already know this is not a bill payment because he was in a week ago to pay his bill. So we get prepared.

Anderson: Heloooowwww

Us: Hello Mr. Anderson, what can we do for you today?

Anderson: Well I tried to call California and they charged me ten dollars and every time i call an 800 number they always, THEY CHARGE ME 10 DOLLARS EVERY TIME!!!

Us: You have free long distance and you shouldn't be charged for an 800 number so they probably didn't

Anderson: they what?

Us: They probably...
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i use to work for a indirect dealer and now i work for another. my former District Manager called me up just about 5 mins ago and accused me of stealing a phone 3 weeks after i had already quit.... wtf?!

Can anyone give me any info on how someone on a family plan could take over their line. Like make their own account and take over that phones contract. I am unable to find the info on ATT website.

its my mfin bday

So to update everyone..the customer who brought me a hamb fries and frosty and i decided to eat the frosty..well that night my throat starts hurting, the next day worse, monday i come in to work show my boss he says go to the doctor i go...turns out i have strep throat really bad which i have never had in my life...ever!!!!

So, in my store we have put an axe through the "free phone" idea. Some of our phones "TECHNICALLY" are free, but we put our in store protection on top of the price, and ppl don't blink. The people who previously wouldn't spend more than $1, are spending $140-$150 in store and many times even more!! We're not losing sales, my percentages on our protection plan have went from a 28% take rate to 200%. (yes, we can get over 100% here, because our take rate is only divided against new and upgrades, and we sell our protection plan w. new, upgrades, and full retail, and prepay plans). I'm sure I'll find a reason later to gripe...but as for now, I'm happy with people willing to spend some cash! Because we went from the bottom of the totem pole ...
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i am looking for a program like BITPIM that will read a sim card in a card reader?
(free???)

yes I know Bitpim is for cdma fones so done even go there.

haters go away...

i am trying to read files and structure on the sim card.

So, I work for Sprint in a call center. Near perfect attendence for 8 months. Graduated with honors, and start college in Jan. Sprint has continually messed up my commision, and messing up my raises.

I have t-mobile service.

How does the commision for stores work?
Considering applying, and what is the process?
I have been told it is difficult to get hired on.
What about working with school schedule?.

Went from 600.00 commision to barely 100.00

The sense of entitlement.

Things you are entitled to as a human being:
1. A roof over your head.
2. Food on your plate
3. Clean water in your glass
4. Heat in the winter
5. Feeling safe
6. Not being treated as anything less than human
7. Love from your family
8. Self respect

Things a customer is entitled to:
1. Good customer service
2. Fair prices
3. Competition
4. Remorse period (return policy)
5. Lemon laws
6. Variety
7. Fair business practices
8. Product warranty
9. Quality products

Things a company is entitled to:
1. Making money
2. Customers paying their bills on time
3. Advertising
4. Sales/Promotions
5. Knowledgeable staff
6. The right to refuse service
7. Fair competition from competitors
8. Honest e...
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ive been doing cell phone sales for so long that i know....repeat i know for a fact that all those billing errors that everyone supposedly gets, all those problems with your monthly service is because we are simply doing what the customer tells us to. yes i try to educate on chaning on the bill cycle but everyone should know that by now...heck even your home phone service has proration......and no your not getting more for free, and yes you did go over your minutes, and yes your teenage daughter texted messaged even though you said she wouldnt, and yes there is a deductible for insurance just like there is with your car insurance...give us a break we are trying to help but i promise that the problems you have....you'll have them on every ca...
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Srsly. Robtheman I have no idea if you responded to me or not I can't find the thread.

Long RANT but contains somethng entertaining.

As some of you know I work in the UK but am American.

This happend to me a few months ago.

I got a call from a indian call Center that was claiming to work for 3. (3 is the name of the UK's only full 3g network)

"Helo Mr Smith (not my real name btw) my names is Haeerey and I ams calling on behalf of 3 do youu have somes times to talk now?

Well it did not start out well. His english was about as good as my Pajabi. Needless to say I dont speak crazy Indian.

They offerd me a deal on a new N73 with 12 month contract and some crazy ammout of time for 30 pounds.

Before he started the call he verified all my info short of my bank details. Ok np my info was sold by some slime ...
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And I thought I'd heard it all...

"When I'm holding my phone, my fingers start to go numb. Do you think it's leaking?"