Shop Talk

for at&t customer service!!! are you friggin kidding me???

What's the key sequence? I have a customer who left me their phone and wants the contacts. Been searching the web and trying a few things but I can't find anything that works.

We don't have a Motorola PhoneTools in stock or that would be an option.

dear customer,

why do you insist on taking all my time, then buying online? why do you ask me if while i complete the paperwork if its ok to run over to subway? are you aware i need you here for all of my paperwork? this has been a long, sad journey, but i have to get some things off my chest. im not going to tell you if that same phone is $30 at walmart. even if i knew walmarts prices, why would i tell you them? i know you have been having problems with your eye sight. i know this because even though it clearly displays VERIZON WIRELESS above my desk, you try to pay your at$t bill here. i cant sell you a landline handset or battery either.

i know we arent a fancy restaurant like McDonalds, but can you try to stand next to a shower ev...
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Customer calls in

C: Does the insurance cover my phone's charger?

M: No it doesn't. What happened?

C: Well, it was sitting on my nightstand all day and night and i noticed the tip of it was inside the cup when I went to bed. It was plugged in, I think it fried it.

M: I'm assuming there was liquid in the cup??

C: Yes.... it... it was pee.

M: 😳........... you may come into the store to purchase a new home charger. we close at 7.

C: Thank you

Who does this... and WHY!?

ME: Thank you for calling...

Cust: Oh this b**** is f***** annoying I can already tell

Me: Excuse me? I'm sorry I didn't hear you

Cust: Dont you excuse me B****

Me: ma'am I'm sorry but if you.."

Cust: B****

Me: Ma'am

Cust: B****

**click** 😈 😈

Customer left a message over the weekend. " Yea this is ______, I was in there the other day and did something now my phone aint workin. yall need to get this TOOKIN care of. BYE!" No callback number, No brain.

They are always informing the cx's of the wrong information, such as;

1. The deductible prices ( Asurion cannot replace you SAMSUNG FINESSE for $10.

2. Here, just call the ins co and u will have the phn tomorrow. (The cx has to fill out claim forms, so how about helping them out with the forms)

3. You warranty is only 6 mos. ( They have 1 yr warranties for new phns)

Geez, im sick of this!

M: ME
C: Cust

7:45 PM

M: Thanks for calling blah blah...
C: What time do you close?
M: We are open until 8 oclock...
C: I'm coming from the other side of town, can you stay open a little longer?
M: No mam, the doors lock at 8...
C: But, i've been having a problem with my phone ALL day...youre telling me you cannot stay open longer?
M: We re-open at 9 am....we've been open since then...
C: F YOU(#*$%*(#&$(@(#$(@#&$)!!!!!

M: Click...

so all the drunk people who broke/lost their phoens are here today. all of them want to crowd my pod instead of waiting. i'm helping customers and others SIT AT MY POD while assisting the customer...jesus give us space.

customer comes in and wants to change plans...ok. i call care to change the plan. when it's all said and done SHE CHANGES HER DAMN MIND. not only does she change her mind but she changes it 4 TIMES!!!! being that its 2 individual plans and she wants to go to a family plan i must call care...the bitch waits till i hang up to change her mind...JESUS CHRIST

😲 😕 🤣 😕 👀 ☹️ 🙂 🤨 😉 😈 😛

I put customers in quotes because the only thing thiese people had in common with a customer was that they came into the store and had questions about phones. I was helping a real customer go over some different phone options since he had busted his up a bit. He wasnt eligible for upgrade till next year but was hoping for a new phone sooner. I explained purchasing outright was expensive but an option. He had the insurance and while Im explaining all of this to him people had walked into the store just after I had started helping him. They are somewaht loud but only midly obnoxious at first. They then begin interupting me as I help this man because they have questions about phones. Free phones. However, they will not be purchasing the phone h...
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This morning I was activating a customer's account.

Hot:Would you like to sign up for automatic payments per month w/ a credit/debit card? 🙂

Lady:Yeah.

Hot:May I please see the card you will be using for automatic drafts? 🙂

Lady: 😳 I need the card now?

Hot:Yes ma'am. To take down the info. 🙂

Lady:I don't need it. Why do you need the card info? My daughters always pay online and they never have to enter credit card information. 😲

Hot: 🤨 ... In order to make payments online yes, you DO have to enter the card info. 😕

Lady:... 😕 Ok. I'll pay here. Does my phone have Tex Mex?

Hot😛ardon? 😕

LADY: I said TEXMEX!

Hot:Text to Mexico? 😕

Lady:That's what I SAID!! 😡

Hot:Uh...Yes ma'am.

Lady...
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RIVER TIME!!!

CLIFF NOTES: Cell phone customers are pricks and should DIAF

Being a military child, i've been to a lot of places throughout the United States and around the world. I've met tons of people and interacted with all different ages and races BUT the worst people i've EVER met ANYWHERE has walked through my store doors.

I swear i've met the SCUM OF THE EARTH here. They are the rudest, meanest, less educated people i've ever met. I'm not pin pointing any specific race with this because it is ALL races.

Do they put on a "i'm an @##hole" hat before they walk into the store? I feel bad for them but it takes a toll on me too. Being vebally abused all day long is horrid. I can't wait for this to be over.

Have you ever had that hot customer buy a phone or question about your product? Ended up giving your business card that has your cell number onto and called you and started a conversation with you?..I have..ended up being one of those great one night stands!

I work at a sales only location. Customer came in saying his phone did not work. I informed him that he needs to go to the repair center to have it fixed. He asks the all important question then "So then what am I paying insurance for?" to which my answer was, to the point, "so they can fix your phone"

I'm looking for input from people who have dealt with both companies.

Which do you prefer? Why? Is there anything in particular that bugs you about one or the other?

Any stories about how one really exceeded your expectations?

Any horror stories??

Looked at a customers pictures on their phones????? I know we dont suppose to do it, but i cant help it....Ive seen some $#!t...how about you??

Just had a lady come in with an mms issue. Phone wouldn't send or receive. Start going through in/out box and find a pic of some chic naked on a bed with her legs almost behind her head. This is in the outbox mind you. Chic looks kinda young so I ask lady who uses the phone. She says her 13 year old daughter. Now I have a two year old daughter so my whole perspective on sh*t has changed. I tell the mom she may not want mms on the phone and hand it to her. Little did I know the daughter was in the store. She had snuck in at some point and was a good ways away looking at phones. Mom grabs the daughter by her hair and literally drags her outta the store. She throws her in the passenger side and peels out of the parking lot. Other customers in s...
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B.S. No such thing. They are ruggedized, water resistant, dust resistant, tough, but not INDESTRUCTABLE. So please when you are selling these things to rednecks please don't use that word...

Why my rant you say.... I just got bitched at because some moron put his on the grill, yes open flame, and now wants me to do something about it because his phone was supposed to be INDESTRUCTABLE.

So the our lesson to day is if the # of teeth in their mouth is similar to their IQ make sure they understand that there is no such thing as an INDESTRUCTABLE phone.