User: kingfrog77
These are the most recent forum messages posted by kingfrog77:
Re: Why Verizon added 1.9 million
unfortunatly Verizon just might overtake Cingular. Cingular has dropped the ball and is squandering a great opportunity. Verizons digital extended services network IS A JOKE. I don't care what VErizon prints on their maps. Its a total joke. Their major phones are drug store brands. They get the Razor long after its old news and they are rejoicing!!! Amazing.
Cingular should be spanking Verizon but Cingular cannot get their collective heads out of their azzes. Thus Verizon ...
Re: is it just me, or what is so special about the RAZR??
Razor = Another "look-at-me" product that is All flash no substance. And OLD news now.
Re: Why Verizon added 1.9 million
The general shock by the community at VEriaon's results prove it's Cingulars issues which caused Verizons recent surge.
Ignorance is believing Verizon was soley responsiblle for their success. without Cingular's "help."
Cingular has the market to lose. Better digital coverage. Huge M2M base, Service in top 100 markets, Better phones , more flexiility with GSM technology, yet they cannot manage to maintain leadership over a CDMA carrier who squeezes every penny from their customers and despite claims has poor service in ...
Re: Warning!!!!Do your research before going to Cingular!!!
I realize the terms are the same. But if the service degrades or changes in an area and you call in they will not let you out of your contract stating the Terms and Conditions not guaranteeing service.
With a month to month contract one can just take their phone to another Carrier such as Suncom or T mobile.
If most subscribers did that Carriers would have to offer more then cheaper phones to get LT commitments they need. ...
Re: Where are my thin phones, beeyotches????
Same old song and dance.
1. Phone testing 1,2 ,3
2. Its just a phone...no need for pics and any other "junk" Yet The single biggest complaint from Verizon customers have to do with phones and selection...go figure.
many are creaming to get the old News Razor which many have since gotten rid of for the next big thing.
Soon there will be no phone makers supplying VZ. Only companies like Audio Vox and Daewoo, and all the other drug ...
Re: Phones to be dumped on ebay... Kingfrog?
Never got caught up in the Razor hoopla. A friend had one and dumped it within three weeks of use for an MPX220 which I immediately bought as well despite all the "issues" people claimed. That phone is phenomenal and has been trouble free.
The reason I will buy the SE is it finally uses MP3 ringtones and you can make voice calls from the BT headset which for some odd reason the Moto cannot although the voice dial ...
Re: Why Sprint???
johall15 said:
thespike66 said:
your not paying extra for the rollover minutes. Cingular has pretty much the same plans and promo than other carriers. Rollover is an incentive to choose Cingy over others. There is no special price or fee for it.
Oh, but you are. You're paying for a plan that is more than what you need. It's like saying "I'm going to use 400 minutes a month, but I'll choose the 900 minute plan anyway, so that I ...
Re: Why Sprint???
wonderdave said:
ROLLOVER = PAYING FOR MINUTES YOU'LL NEVER USE. why would you ever want to buy more than you need and expect to use it later? Ask anyone with a huge Rollover pot stored up if they'll ever need those minutes and they'll say "maybe".. as in "I have no intention on doing so, barring some natural disaster or my foot being caught in the lawn mower"... ROLLOVER fans are the same people who store up crap ...
Re: Warning!!!!Do your research before going to Cingular!!!
ZombieJ said:
On a side note to your crediting for poor service. Yeah, those days are long gone. Funny part of it all is, if you were to actually read the terms and conditions of your contract it basically states (in legalese of course) that service isn't guaranteed, due to things like hills, tree's, valleys, "acts of god" and other nonsense.
Thats one reason I won't sign any contracts with Carriers after the initial 1 year ...
Re: Cingy and Cust Service
BTW I liked getting
insulted by you much more when you logged in under 'BetterThanJake'.
At least then you pretended to not be a Verizon flunky
Re: Cingy and Cust Service
Just like a woman. Loses one argument changes to one that may be winnable.....
Some never change.
Re: Why Verizon added 1.9 million
texaswireless said:
You have too small of a sample size here to make any generalizations like that about sales reps or customer care.
FAir enough. What is the real reason Cingular got trounced by VErizon Who does not even hold the precious JD Powers ratings anymore and has crappy phones, as well as crippled BT and a lousy digital network.
Dumb Luck?
Re: Phones to be dumped on ebay... Kingfrog?
Got my eye out for a Sony s710. Almost snagged one last week.
Re: Why Verizon added 1.9 million
NO there really are not any other viable carriers with the reach of Cingular and Verizon. T Mobile? Nextel (really now) Sprint? NO there are no real choices for national coverage except Cingy and Verizon.
To leave Verizon now would be nuts for those who would rather not want to involve themselves with network merging issues, Customer Service issues and disgruntled employees.
No..........VErizon's lower churn and recent add numbers is indded a direct result of Cingulars missteps. No ...
Re: Cingy and Cust Service
I never said Cingy Sucks! I never loved Cingular.I won't sign a contract with them.
I did say they are blowing a huge opportunity. They are responsible for Verizon's recent success.
Verizon is still the same. Crappy phones. ("Finally getting the Razor after many GSMers who bought it a year ago are tired of it)
Crippled BT. Smaller extented services digital netwok. Arrogant Reps. You guys should be thanking Cingular for choking like the Yankees last year.
This ...
Re: Why Verizon added 1.9 million
IN store customer service is terrible as well. Unless the sales rep is going to make a buck off a customer he does not feel it's his job to properly represent Cingular as an employee and actually help a present customer.
I have read here that many sales reps will not even talk to a customer who he cannot upsell and insted refers them to CSRs via 611, This is terrible CS and Sales reps need to know they ...
Re: Cingy and Cust Service
Verizon is doing well only because Cingular is dropping the ball bigtime with the ATT customers and with their in store customer service.
NOt becasue Verizon has more reliable technology, better phones, pricing or even Customer Service. Verizon needs to send Cingular a thank you card for the way they are handling their business as well as the training and quality of employees they hire.
I still believe GSM is the better technology by far. It just needs ...
Cingy and Cust Service
I could never understand Cingualr's Customer Service "issues" until today. I have ALWAYS recieved excellent and FAST service whewn calling in however the reps at the Corporate stores could use some Customer service training.
It sems unless you are a customer of theirs or they see they will make money in some manner off of you they have no interest in helping.
I saw two examples of that recently in a store and experiened a "brush off " myself. ...
Re: s710a price
Try Ebay, Unlock for less money.
Re: cingular..raising the bar
Verizon deserves this guy. It's clear he is classless and will eventually curse them out.
(Especially when he figures out Verizon crippled the BT he seems not to be aware of to squeeze a few more dollars out of him).
Re: wasnt happy with the z500
I have both the T637 and MPX220 I like the Moto better featurewise. The only thing the Moto does not do is allow voice dial from the BT headset. The BT pairing and use on the Moto is much better and automatice. with the SE you have to do a rediscover and pair each time you want to use it. Pain in the A$$.
The SE has the better contact list but the MP3 ringtones are the bomb. No funky ...
Re: Tell me this
Most of those "extra" charges are bogus profit and you know it. Kind of like the "doc" fees when buying a car......The car sales and Wireless industry have a lot in common...No wonder they are at the bottom of the customer satisfaction barrels respectively.rges $39 a month NO MORE. Or $69 unlimited day night whatever NO MORE...no taxed Fed this or that....
YOu think all the customers are dumb? They are fed the $39 per month price then get a ...
Re: great customer
<
Its funny when you see a thread heading with a terrible customer experience there are a plethora of responses leading down the page....
A heading with " great customer" Gets one paltry response..
Kinda like the news. If it bleeds it leads..No one wants to hear about the good only the bad...and that feeds upon itself as can plainly be witnessed on the Cingular board.
Re: Statistics and reality
The basic problem with your logic is that you have NO customers according to you until AFTEr the sale.....You are missing huge opportunity son.
All those tire kickers and thier associates will never become your customers.///Thats a shame becasue NEW customers are really whats driving your business. Anyone can maintain an already bought customer base....duh.
The great salespeople use every tool and edge to gaiin new business. you are hammering nails with a screwdriver. No clue.....and Im not even in ...
Re: Vodaphone to buy T Mobile?? Verizon loses Deep pockets...
simplymarcus said:
There are no scripts in Cingular CS. But managemnt is piss poor that is the reason there is a union.
I doubt that. If management was so bad, people would quit and go to the NON union CArriers for a better deal. What is the union doing for you guys except furthering their cause by amolifying the schism between you and "management" in order to keep taking your dues, yet you are the lowest paid in the industry and ...
Re: Vodaphone to buy T Mobile?? Verizon loses Deep pockets...
simplymarcus said:
I am a union customer service rep for Cingular. I agree that Cingular CS is pretty bad and needs a lot of work. the main problems are not related to the union it is poor no Carrier path for customer service Rep position and poor pay. This causes more good employees lo leave Cingular and go to other companies. A lot of former Verizon and T-mobile people used to work for Cingular. The union is not hurting Cingular ...
Re: Vodaphone to buy T Mobile?? Verizon loses Deep pockets...
Dont kid yourself..Those companies Verizon bought were not very big at the time. I see Vodaphone picking up the rest of the SUNCOMS and other regional GSM carriers. As well they can grow their business on the back of Cingys terrible Customer service as well as Sprint and Verizon. DT has held back T Mobile due to cash concerns....not so with Vodaphone
I do not see Cingy improving in CS as there are too many disgruntled ATTWS customers and especially ...
Re: Vodaphone to buy T Mobile?? Verizon loses Deep pockets...
drumminf00l said:
Why though? T-mobile is way behind in the 3G race, and though they are growing, their subscriber is base is barely half of their nearest competitor, Sprint/Nextel, too much of a "fixer upper" for them to risk the dough.
Doesnt matter who's behind now. These companies think and act on a long term basis.Cingy paid 41 Bil for lowly ATTWS thinkiing long term.........Vodaphoneey already "own" Europe and GSM technology. They have the money to build out the 3G ...
Vodaphone to buy T Mobile?? Verizon loses Deep pockets...
http://www.mobiletracker.net/archives/2005/07 /03/t-mobile-usa-for-sale
Vodafone is targeted as a likely buyer since T-Mobile USA uses the same network technology. Vodafone currently has a minority stake in Verizon Wireless, which some analysts believe won't last--they say Vodafone wants to control 100% of a US carrer.
Makes sense. Vodaphone is a GSM company and only has a partial piece of CDMA. By buying T mobile they would own 100% of a US provider and be in their native GSM world with the money to upgrade T ...
Re: Thinking abut switching....
I love my BT /Mpx220. Around the house I just carry the ear piece in my pocket. When it rings I can answer it from 30 feet away. The file transfer is great. I would not have a phone without BT. Even my T637 is great with the Moto earpiece and you can make calls from the BT headset on that phone.....
Verizon is fine if you need analog service. But GSM is pretty much everywhere there are a lot ...
Re: Statistics and reality
Exactly...The customer who is not buying today but gets treated with the same respect and importance as a more impulsive buyer will come back when he or she is ready in the mean time , those kids and people have a lot of friends who are ready to buy and word of mouth is EVERYTHING in repeat business and referrals which is really what makes a LONG term successful sales career.
Many of today's young reps are penny wise ...
Re: Kingy
wfine81 said:
Hey hows it going, havent seen you for a few months in the other forums, just saying hi! 8)
Sold the Vegas house. Building a new one in Mytle Beach SC. (SUNCOM territory)
Been pretty busy. But am in Vegas waiting for the closing so I have lots os time on my hands. Spent a lot learning how to use the MPX220...neat phone. The BT is phenominal. I leave the phone pluged in in the bedroom and just ...
Re: Cingular should do homework before the rip people off!!!
moneyb said:
8O
Looking to buy a V551, I called Cingular to get pricing other than on-line 2 year contract price.
Here is what they offer:
2 year $149.99 with $50.00 mail in rebate.
1 year $199.99 with $50.00 mail in rebate.
No contract $249.00 no rebate.
Went to Motorola’s website $217.00 after $5.00 coupon code SURRO, free shipping no contract. So for being a Cingular customer for more than 10 years, they’ll let me buy it for $50 (plus $18 for ...
Re: Statistics and reality
jerrydock said:
I have been either #1 or #2 for 3 years now...any more snide ass comments from a "company man"?
You would do well in the military.
Ah the internet...Where all claims have an aura of truth.... :roll:
No one who does not respect each and every person entering a business, buyer or not is doomed to mediocrity.....Number One or two referenced to what? The best of the worst?
Such is the wireless business in general...All number one claims are just ...
Re: Why Cingular will never be the #1 company for any pronound period of time >>
Dell will do ANYTHING to avoid sending a tech even AFTER one pays...and will charge $50 IF the PHONE tech deems it a software problem. I just had an issue with this with my Dads machine...CD did not recognize anything but DVD. I told him it was a hardware issue ( I used to work for XEROX who were the outsource for onsite service) The tech on the phone insisted it was software..LOL and charged him $50 to send ...
Re: Statistics and reality
jerrydock said:
I have been is sales long enough to spot "tire kickers" and quickly get rid of them so I can concentrate on REAL buyers and not the time wasters who come in.
You have been in sales long enough but obviously have not learned much. Todays tire kickers are tomorrows buyers...unfortunately in your case somewhere else I'm supposing.
The MOST successful sales people through out business are those who treat EVERYONE as buyers. This is evident by repeat ...
Re: I finally figured out where you CSRs went wrong......
I wonder how many of you CSRs during the job interview(s) told the inteviewer(s) many times you were sure you would have no problem dealing with irate customers and that you know via common sense that IS the job and you could handle it.
HOw many were excited when you found out YOU were actually hired.Some of you may have bought that new car finally. Only now to realize you indeed cannot handle the job and are miserable and ...
Re: Western Cingular Coverage!!!!
smd said:
If you dont want humidity and like warm weather try california... :P
Unless you like instead
Earthquakes
Mudslides
HIGH TAXES
Illegals sucking funds dry
Wild fires
2 hour commutes of 5 miles
Clouds and overcast until afternoons on the beach
HIGH cost of living (not worth it)
and the list goes on
from a former San Diego resident of 13 years...Just moved from Las Vegas to Myrtle Beach...Vegas getting like LA too many people
But thanks to the Californians I cashed 1/4 mil equity out of a small house...built ...
Re: Newly proposed ESCALATION FEE
I would love to see the press get a hold of that idea...LOL
Cingular would further prove their worth at the bottom of the CS barrel
Re: Quit your whinings...
Howard Forums is not perfect by any means. BUT it is alot more informative then Phonescoop. There is a depth of information there that you only see on occasion here. Seems this forum is more about whining and "venting"...There is more technical and useable information there if only because of the larger user base.
This forum is more like a small lounge for disgruntled reps. Especially the Cingular forum. But with all the transition issues I suppose there will ...
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