Why Cingular will never be the #1 company for any pronound period of time >>
I am in the Oklahoma City market and I use Cingular service.
Ever since I purchased service from Cingular (17 lines) it is impossible to get anyone locally on the telephone at those corp stores. When I spoke to a manager about it, she informed me that is it Cingular policy to NOT answer the phone if they have customers in the store. So I said I partially understand, BUT here's the kicker. I asked how often they checked their messages on the machine. She informed me about every 3 days. I was amazed. From owning my own cell phone business, to now being a general contractor for Dell Inc., I know how important phone calls are to a business. If I would never answer my phone and not return phone calls, I would be out of a job. I just can't imag...
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Ever since I purchased service from Cingular (17 lines) it is impossible to get anyone locally on the telephone at those corp stores. When I spoke to a manager about it, she informed me that is it Cingular policy to NOT answer the phone if they have customers in the store. So I said I partially understand, BUT here's the kicker. I asked how often they checked their messages on the machine. She informed me about every 3 days. I was amazed. From owning my own cell phone business, to now being a general contractor for Dell Inc., I know how important phone calls are to a business. If I would never answer my phone and not return phone calls, I would be out of a job. I just can't imag...
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justinwilliams said:...
I am in the Oklahoma City market and I use Cingular service.
Ever since I purchased service from Cingular (17 lines) it is impossible to get anyone locally on the telephone at those corp stores. When I spoke to a manager about it, she informed me that is it Cingular policy to NOT answer the phone if they have customers in the store. So I said I partially understand, BUT here's the kicker. I asked how often they checked their messages on the machine. She informed me about every 3 days. I was amazed. From owning my own cell phone business, to now being a general contractor for Dell Inc., I know how important phone calls are to a business. If I would never answer my phone and not return phone calls, I
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One more thing abou the corp stores. You know I bought a phone with a contract 20 days ago. (Treo 650 piece of SHIX). I went to take it back. I had the contract, went to the same store I got it at, but had no little paper receipt. Guess what... they couldn't exchange it. So I asked him to call his manager... he explained they were on vacation....so I asked him to call their manager. He replied" I can't do that becuase I will get fired on the spot." So it seems they have many issues. But then it gets better. It took them over 2 hours to find my receipt in their system. I even asked them, if I just wanted to cancel and return the phone can I get a refund....they replied no, not without the receipt. I was like... well I have the contract with y...
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sure glad i didnt sell you those "17" lines...wouldnt be worth it.... and why dont you have a business rep to handle all your complaints and or needs that you desire 👿
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sure glad i didnt sell you those "17" lines...wouldnt be worth it....
are you serious.... this is my point exactly... no customer service... I guess asking for someon to pick up a phone after the sale is to much to ask....lol
oh and by the way.... they didn't offer one.
are you serious.... this is my point exactly... no customer service... I guess asking for someon to pick up a phone after the sale is to much to ask....lol
oh and by the way.... they didn't offer one.
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Shoota said:
sure glad i didnt sell you those "17" lines...wouldnt be worth it.... and why dont you have a business rep to handle all your complaints and or needs that you desire 👿
I'M THINKING THAT WAS THE REASON HE STARTED THIS THREAD!!!! 🤣
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With that kind of attitude, I'm surprised Cingular sells service to anyone.
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as long as you took your phone back to the same location they should have exchanged it out without any problems. the reason of not having a particular receipt is a bunch of crap. there are other resources he could have gone to. i'm thinking he was just being lazy!
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It's too bad you are out of the OKC area.. If you were in the NorthEast I would JUMP for those 17 lines of service AND be your personal sales rep if you had any questions.. But hey thats just what I do at VZW.
As to the store treatment from Cingular? Thats just inexcusable. If a customer goes into most retailers that are reputable, they can look up the receipt in system. Even with my time ar circuit, I could find a receipt in the computer system. I would process the return and be able to give the proper credit/cash/whatever back. Even here in MY store I can find a customer receipt. I can even go back as far as 2001 if needs be.
In this guys defense though, most "big account" reps SUCK IT. These "corporate" reps that handle the "corpora...
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As to the store treatment from Cingular? Thats just inexcusable. If a customer goes into most retailers that are reputable, they can look up the receipt in system. Even with my time ar circuit, I could find a receipt in the computer system. I would process the return and be able to give the proper credit/cash/whatever back. Even here in MY store I can find a customer receipt. I can even go back as far as 2001 if needs be.
In this guys defense though, most "big account" reps SUCK IT. These "corporate" reps that handle the "corpora...
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GWFOX said:...
It's too bad you are out of the OKC area.. If you were in the NorthEast I would JUMP for those 17 lines of service AND be your personal sales rep if you had any questions.. But hey thats just what I do at VZW.
As to the store treatment from Cingular? Thats just inexcusable. If a customer goes into most retailers that are reputable, they can look up the receipt in system. Even with my time ar circuit, I could find a receipt in the computer system. I would process the return and be able to give the proper credit/cash/whatever back. Even here in MY store I can find a customer receipt. I can even go back as far as 2001 if needs be.
In this guys defense though, most "big account" reps SUCK IT. These "corporat
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ahhh if that were only true. 3 of the 4 store reps were there. I used to be in the phone business and had a friend who used to work at this store. No one there knows me though. But it's the people that had been there for over 2 years+ that was the issue.
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Circuit City huh. The problem with their system is they look up receipts starting with the oldest first. Since I have been buying stuff there since 2002, it takes a long while.
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You bought 17 lines and you work in the Dell call center?
You guys are supposed to have a corporate rep. They are assigned to you to handle these issues since their incoming lines are not designed to assist you in this manner. I understand your concerns that the corporate store does not answer their phones but Cingular HAS dealt with this issue for their business customers.
As for individuals, you also have the option, when calling the store, to transfer to customer service and have them assist you over the phone. They have more abilities to asssit you over the phone.
The receipt issue is unacceptable, I agree. But, if you are indeed a buainess customer, they have set up a specific person for you to call. If you don't use that ...
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You guys are supposed to have a corporate rep. They are assigned to you to handle these issues since their incoming lines are not designed to assist you in this manner. I understand your concerns that the corporate store does not answer their phones but Cingular HAS dealt with this issue for their business customers.
As for individuals, you also have the option, when calling the store, to transfer to customer service and have them assist you over the phone. They have more abilities to asssit you over the phone.
The receipt issue is unacceptable, I agree. But, if you are indeed a buainess customer, they have set up a specific person for you to call. If you don't use that ...
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my 17 lines are in another business ...not dell related
just started working for them recently
just started working for them recently
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Try going to a non-exclusive store when setting up your service. Non-exclusives offer better customer service in my opinion. If you wouldve came into my store, that wouldnt happen. We answer our phone, no automated answering machine, just good customer service
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HAND said:
Try going to a non-exclusive store when setting up your service. Non-exclusives offer better customer service in my opinion. If you wouldve came into my store, that wouldnt happen. We answer our phone, no automated answering machine, just good customer service
i'm thinking i said that already!!!!!!!!!!!!!!
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" I do admit we have one call center in India, but all other call centers in are the US. We just built 3 new ones in OKC. "
Dell actually started a call center in Edmonton Alberta Canada!
Been thinking/planning on applying there for some time...
Dell actually started a call center in Edmonton Alberta Canada!
Been thinking/planning on applying there for some time...
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May I please make a suggestion from an agent in the OKC market. don't deal with corp stores for that VERY reason. i have heard several times over the years that communication there is awful. even when i have to call for a customer, i get the same response. if there is something i can't get done, i will go to my agent manager to get it done.
in my humble opinion!!
in my humble opinion!!
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I am not a fan of my corporate fellows, but I can vouch for the phone issue. It is hard enough to answer the phone here where I have to. And when I am busy, you still have to interrupt the current customer and write the name and number of whomever down to call them back. Corporate stores are normally busy nonstop. It would take one person to answer calls and do call backs. Why they dont hire someone for this? Because it is easier and cheaper to send it to national customer service. You have to understand that not everything is as easy as it seems sometimes. You have never worked in a corporate store, much less a cell phone store. It is hectic and chaotic. The customers who walk their little butts in the store and wait for an hour w...
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cingular has a telesales department and customer care department that does guess what.... ANSWER PHONES! A retail location is for face to face interaction.
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then why have a number listed for that stoe in the phone book then if they are not going to answer it
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Great question. I have wondered that for a while now. I DO agree with you there. I always tell customers that they dont have a number.
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from my experiance those numbers will have store hours/location/directions/and the 800 number to customer care and I suppose an extension that gets you to somebodies voice mail if you really have to leave a fake bomb threat message. 😁
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In case their families need to get in touch with them? Option#2: Its a formality required when they apply for a loan or mortgage... Name, employer, their phone#???
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The number to the corporate store here doesnt ever go to the store. So I dont see how emergency for family would be a reason. I could see needing a work phone though.
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about your option 2????? On a mortgage, if they should need to verify employment it would be impossible becuase no one answeres the phones.
Hell I gues you could always make a fake resume and list that number as your managers number. They would never answer the phone and just accept your employment there....lol
Hell I gues you could always make a fake resume and list that number as your managers number. They would never answer the phone and just accept your employment there....lol
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Oddly enough, I call the corporate stores all the time from customer care and I have never once had them NOT answer the phone, so I really don't know if I've just been lucky or what. But in all honest, they are sales people, not customer care, they sell you things and assist you face to face. We're here to answer any other concerns you may have over the phone.
Oh, and the main reason I think that they have a phone is so people can determine store hours and the like, the automated phone system for each store usually tells you.
Oh, and the main reason I think that they have a phone is so people can determine store hours and the like, the automated phone system for each store usually tells you.
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I'll probably be dumping my Dell, also. Talk about being put through the wringer with their Tech Support. My Nextel/Motorola i730 is cheaper than some of the warranty dealies they are pushing. I always figured that was their goal, though, cheap products, hit them with the support fees...
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dca said:
I'll probably be dumping my Dell, also. Talk about being put through the wringer with their Tech Support. My Nextel/Motorola i730 is cheaper than some of the warranty dealies they are pushing. I always figured that was their goal, though, cheap products, hit them with the support fees...
I've had Dell computers for going on 8 years now, and I've never received anything but award winning support.
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I'd say something like, "go with IBM", but I guess I'll have to call China now for Tech Support on their T-series laptops... I'm pulling two Dell Poweredge servers (non-rack) and installing IBM... Its cool to know that when you call, they send a person (who you know doesn't even know where the on button is) who immediately dials someone who does know... Saves me time...
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if you would of spent 99 bucks you would of got OBS on business site service for your issues... no one to call but a tech who comes out that or next business day....
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Dell will do ANYTHING to avoid sending a tech even AFTER one pays...and will charge $50 IF the PHONE tech deems it a software problem. I just had an issue with this with my Dads machine...CD did not recognize anything but DVD. I told him it was a hardware issue ( I used to work for XEROX who were the outsource for onsite service) The tech on the phone insisted it was software..LOL and charged him $50 to send a tech......Well go figure it was a hardware issue And Dad is STILL waiting for a refund....
DONT buy extended warranties from anyone on anything. Not worth it. I have NEVER bought one on anything. TVs, computers, appliances , cars and even my Dell refurb laptops.......in 30 years. I have saved more then enough to pay for repairs on w...
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DONT buy extended warranties from anyone on anything. Not worth it. I have NEVER bought one on anything. TVs, computers, appliances , cars and even my Dell refurb laptops.......in 30 years. I have saved more then enough to pay for repairs on w...
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well if you did have the at home warranty, they did send out a tech, and it was deemed to be a software issue causing you the problem then it wouldn't be covered in the warranty becuase it's something you installed.
They are just telling you that they will send a tech out to your house, if it's a hardware issue they will fix it, but if it's deemed to be software related you will be charged.
That is exactly what the terms of your warranty says.... As for you dad still waitin gfor a refund.... All you have to do is contact the salesman he delt with and they can issue you a MCR (credit) while you are on the phone. Everyone in my department gives there personal extension to all their customers, but I don't know if your dad bought it in c...
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They are just telling you that they will send a tech out to your house, if it's a hardware issue they will fix it, but if it's deemed to be software related you will be charged.
That is exactly what the terms of your warranty says.... As for you dad still waitin gfor a refund.... All you have to do is contact the salesman he delt with and they can issue you a MCR (credit) while you are on the phone. Everyone in my department gives there personal extension to all their customers, but I don't know if your dad bought it in c...
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justinwilliams said:
When you call them, they should say "Thakn you for calling Cingular where all your charges are vaild how may I help you."
LOL
I've been trying to get my managers to aprove that opening line for MONTHS!! 🤣 🤣
j/k
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Mr. Williams I work for an agent in the OKC market. If you can, send me a email (if this thing will let you) and tell me where you went and more detail than what happened here. I will see what I can do to help out the situation. I handle a few business accounts and I'll do my best to help you out too!
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I applaud you for helping out a customer, it seems like a lot of the reps have the mentality that the customer is stupid and can just screw off. As justinwilliams said, a company cannot expect to do well in the long run treating customers like crap. People get fed up of the people talking down to them and waiting on hold. When their contract is up though, they will NOT renew.
I'm glad to see someone at Cingular who actually cares about the customer though. Props to you.
I'm glad to see someone at Cingular who actually cares about the customer though. Props to you.
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Well when ever I call a store I get an anserwer, and when you think about it, if a store is always full and they dont anserwer the phones is that really "bad" customer service becasue how rude is it for a rep to tell you to hold on and answer a phone. And true they should be able to get back to you but then again thats why CUSTOMER CARE IS OPEN.
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but can customer care tell me if that store has a certian phone in stock.... The answer is no. So that means I take my business elsewhere beciase no one will answer the phone. Why can't the greeter answer the phone again? How hard would it be to write down someons number , watch for someone walking in, then get the details of the call, let the customer go, and then greet the people... semms easy to me. Hell I see the greeter always sitting on their arse all the time anyway. Not to mention half of them don't even get up they just say "Welcome to cingluar please sign in" from their chair.
lol
lol
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hey i got called a B*T*H today for not telling someone to sign in...pfftt!!
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I've been thinking the exact same thing since this was posted. It's really funny when someone goes on a rant and spells something wrong. To me it takes so much away from the rant. People, see that funny button labeled Check Spelling. Use it!!!
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FYI, in this market (Upstate New York) We are required to check the voicemail at LEAST 3 times a day. if any voicemails are there over 24 hours, both the store manager and the district manager get an automated email to their blackberry, and then we have to explain why. so needless to say, we get our messages. this is how it SHOULD be everywhere, but why it is not is beyond me...
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little off topic but where did that Dell guy go.. dude im getting a dell... 😳
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He got busted for drugs and Dell dropped him as their spokesdude. This was a good while ago though.
Dude, he's going to jail. 😳
Dude, he's going to jail. 😳
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I dont see why its so crucial to speak with someone in the store. We have thousands of representatives who are... *ahem* anxiously awaiting eager customers like yourself.
Some of us, although seemingly handicapped, are quite good at what we do.
Some of us, although seemingly handicapped, are quite good at what we do.
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most people prefer "face 2 face" interaction. you can't return a defective phone through cingular cust. service for starters. and when people do call into customer service, they tend to get the run around! i've done this for almost 7 years and i still don't get the same answer twice!!!
it does get aggrevating.
yeah i know that sometimes you don't get the same answer face 2 face either, but goes back to personal preference.
it does get aggrevating.
yeah i know that sometimes you don't get the same answer face 2 face either, but goes back to personal preference.
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The world isnt perfect. Cingular isnt perfect. i sure as hell know Dell isnt perfect. why cant we just accept theres a ying and yang to everything? i mean.. seriously.. if i had a dollar for everytime i heard ANYONE complain about any corp... id be one hellacious rich SOB... 😁 perfection is all on the necessity of a person... if we all had something to fit our individual needs. this would all be a happy place... but then again we wouldnt have fun blogs of people complaining...... 😢 YING AND YANG!!!..... accept it and find peace. 🙂
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