Correct procedure to de-escalate a customer.
Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor
Agent: Why you mad bro?
I just said
I think I'm going to try to say that on every call from now on.
Flirtin' it up
I had this kid (22, in case someone was wondering) come in this afternoon and I started chatting him up and then my manager showed him a free phone (Dumb dumb...) and I was definitely working on the guy to get a more expensive phone, and the extended waranty.
Its all part of the game, right? Plus its a lot more fun that way.
So, who does that? I'm sure I'm not the o...
our sitegram is titled CLIMBING A MOUNTAIN DOESN'T HAPPEN OVERNIGHT
AD more discussions below...
I'm expecting a phone call "soon"
In 2 years this place went from 160 to 900 employees
"I want to add insurance because my phone is already acting up"
I HAVE 30 DAYS TO ADD INSURANCE I WANT TO ADD INSURANCE!!!!!
Before adding insurance to anyone's phone I am required to get confirmation there is nothing wrong with the phone...I get incentives for adding so I wish I could... if it's a software issue warranty will help you... blah blah
CAN I SPEAK TO SOMEONE ELSE BECAUSE YOU'RE RETARDED!!!
wow... hold please
conveyed all this to supv. Supv said "She called you retarded?! I'm going to force feed her my (paraphrased) legume satchel!!!"
Call center pantamime
Thank you; blow kisses
can I have a cigarrette?; mime smoking
THANK YOU!!!!!; on my knees bowing at them
What time do you get off?; point at wrist, point at them, male jerking motion
What are some of yours?
Totally wrong for this but who cares...
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
Customerh yes bill
Customer: Jose sapata
Me: (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir??
are just 3rd parties having system issues or is corperate down too?
I don't feel empathy for you
Me- I have 0 iphone 4s' for verizon and you have 15
Jobes, wtf is wrong with your guys' district?
have you ever ventured into the lounge?
you should try the lounge next time youre bored out of youre mind while talking to a 70 something wanting to know how to make the font larger.
you might just enjoy it.
you might also meet a significant other or random hook-up, for it happens often in the lounge.