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Riot_Act

Mar 21, 2013, 10:48 PM

Just received a secs call

Caller requested assistance with "coming"

I gave her two warnings, and before giving the third one and releasing the call I asked:

Is there something that I can assist you with that is not sex related?
abyrobar

Mar 15, 2013, 9:05 PM

Abney and Associates Online: Cybercrime

http://www.globalnews.ca/canada/cybercrime+be+wary+o ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that...
(continues)
Riot_Act

Feb 21, 2013, 4:23 PM

Correct procedure to de-escalate a customer.

Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor Mad

Agent: Why you mad bro? Eh?
3 replies
Hadouken

Feb 14, 2013, 2:03 PM

I just said

"taint" while talking to my customer.

I think I'm going to try to say that on every call from now on.
3 replies
KioskLife

Sep 30, 2007, 6:15 PM

Flirtin' it up

Now I'm sure more of you learned at some point that selling was a game of "seduction" between the employee and the customer but how many of you actually use it to make your sales? Have you ever turned the flirting factor up to get a sale? I'm not talking about asking someone out or anything (although, kudos to you!) but a little flirting usually doesn't hurt your sale.

I had this kid (22, in case someone was wondering) come in this afternoon and I started chatting him up and then my manager showed him a free phone (Dumb dumb...) and I was definitely working on the guy to get a more expensive phone, and the extended waranty.

Its all part of the game, right? Plus its a lot more fun that way.

So, who does that? I'm sure I'm not the o...
(continues)
22 replies

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TheDudeAbides

Feb 25, 2013, 3:47 PM

LIVE THE DREAM IN THE URINE $+R.....

A friend texted me complaining they need a job; above is what I texted back. His response, "Wtf?" It's our unofficial coorperate motto Laughing
TheDudeAbides

Feb 20, 2013, 8:14 PM

our sitegram is titled CLIMBING A MOUNTAIN DOESN'T HAPPEN OVERNIGHT

Shocked Don't people usually climb mountains during the day? Laughing
1 reply
hobble

Dec 10, 2012, 3:42 PM

I'm expecting a phone call "soon"

Say hello to better paying salaried job in the cellular field.
7 replies
TheDudeAbides

Jan 14, 2013, 10:54 PM

In 2 years this place went from 160 to 900 employees

they don't order coffee accordingly. We have coffee one day a week then run out. It was terrible and burned, but it was free Mad
13 replies
TheDudeAbides

Feb 11, 2013, 7:21 PM

I think I just sang into custys ear

Laughing poor guy


shoulda hung up sooner
TheDudeAbides

Feb 6, 2013, 9:37 PM

Gayville SD

Laughing
2 replies
TheDudeAbides

Jan 31, 2013, 9:40 PM

"I want to add insurance because my phone is already acting up"

I'm sorry but I cant add insurance if there are any issues with the phone HOWEVER if the phone is acting up and it's a manufacturer issue I'd be happy to get you to our warranty department and they will rectify the issue.

I HAVE 30 DAYS TO ADD INSURANCE I WANT TO ADD INSURANCE!!!!!

Before adding insurance to anyone's phone I am required to get confirmation there is nothing wrong with the phone...I get incentives for adding so I wish I could... if it's a software issue warranty will help you... blah blah

CAN I SPEAK TO SOMEONE ELSE BECAUSE YOU'RE RETARDED!!!

wow... hold please

conveyed all this to supv. Supv said "She called you retarded?! I'm going to force feed her my (paraphrased) legume satchel!!!"


me: Laughing Laughing :...
(continues)
TheDudeAbides

Jan 4, 2013, 8:15 PM

Call center pantamime

sooo when trying to communicate with coworkers while they're on a call, how do you pantamime?

Me:

Thank you; blow kisses

can I have a cigarrette?; mime smoking

THANK YOU!!!!!; on my knees bowing at them

What time do you get off?; point at wrist, point at them, male jerking motion Laughing

What are some of yours?
9 replies
jortlieb

Jan 18, 2013, 3:52 PM

Dumb Customers

I hate it when "customers" call into the customer service department and they don't even know why are they calling ¬¬

I mean, what's wrong with that guys?!
Ohfrigginreally

Jan 13, 2013, 4:39 PM

Totally wrong for this but who cares...

Working in retail has somewhat affected how I look at certain types of customers and how they get dealt with.

For example:
Customer: You speaka da esaponal? (thick spanish accent)
Me: No how can I help you ?
Customer: speaka espanol?
Me: Nonone does... Paying bill?
Customer: (customer rattles on in spanish)
Me: (after typing in to google translate what do they need help with)
CustomerSurprisedh yes bill
Me: Number?
Customer: Jose sapata
Me: Number???
Customer: *shrugs*
Me: Sad (a few minutes go by of more spanish I dont understand) Your bill is $425. Cash or card?
Customer: What?! i thought i pay $80 dollares (accent mostly gone by this point)
Me: I thought you didnt speak English sir?? Very Happy Very Happy
1 reply
Pilgrim7

Dec 28, 2012, 2:44 PM

Do you have slacker co-workers?

I have plenty! Laughing
4 replies
TheDudeAbides

Jan 9, 2013, 8:02 PM

are just 3rd parties having system issues or is corperate down too?

everything is down. we are still taking calls, cant do anything for cust and cant admit sys issues lololol
5 replies
Iove2transfercustomers

Jan 9, 2013, 2:43 PM
edited

I don't feel empathy for you

when you yell at me that you have been with us for 15+ years, and your service has always been crappy, always. I cannot relate to you, nor understand you. Who would continue to pay for a service that sucks for 15 years?
1 reply
Wicky

Aug 3, 2011, 6:05 PM

Pop Quiz!

Just got a pop quiz from a customer regarding The Bible.

...


...I passed.
15 replies
hobble

Dec 10, 2012, 6:55 PM

Me- I have 0 iphone 4s' for verizon and you have 15

Douche from texas - Sorry, my DM said I can't send any out unless it's for a guaranteed sale.

Jobes, wtf is wrong with your guys' district?
4 replies
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