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Correct procedure to de-escalate a customer.

Riot_Act

Feb 21, 2013, 4:23 PM
Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor Mad

Agent: Why you mad bro? Eh?
...
Jellz

Feb 24, 2013, 1:51 PM
srs bro, step off.
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Haggard

Feb 24, 2013, 2:20 PM
I bet I could predict what message he will reply with...
...
Riot_Act

Mar 8, 2013, 8:29 PM
no you can't.
...

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