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Dec 16, 2012, 12:38 PM

Sam is apparently bady

me: how can I help you?

Customer: sambady speck espanish
1 replies

Dec 14, 2012, 7:30 PM

Customers can never be kind and Loelia hits me.

We are updating our customer's information (so when they call they are asked to provide their current address, contact TN, email, etc...)
Besides this my co-worker Loelia hits me with her eyeglasses case or hand wallet just because.
It seems that this is due to the high availability (time on the phone without getting a call) that we have due to the holidays.
What is it like for you guys working as CSRs for other phone companies?
3 replies

Dec 15, 2012, 8:30 PM


Do you still have an oldie (2 Yrs or more) cellphone as your main cellphone?
I still have my old HTC Desire HD (Inspire 4g in the US) running Android 2.3.3. I can handle my whole agenda with that device. It covers all my needs (Besides working as a C.S rep for a M.V.N.O; I also offer tech support to small/mid business for their computer networks and equipment; I am trying to establish a small tech support business on my own).

I do not live in the U. S. and I guess many people that work on C. S. for cellular carries around the world (and U. S carriers that outsource their customer service) follow this website.
Which phone do you have?

Dec 14, 2012, 4:26 AM

Am I just being....

Heck I remember just a few years ago the razor was the end all be all....yes i have a stylish touchscreen phone but is it just me? I want to have a razor or maybe the nifty nokia att 6800 or ngage I want one and want to walk around talking and feel like a double o
1 replies

Dec 2, 2012, 11:48 AM

Based on the credit check...

You are approved for 1 line requiring $750 deposit. Do you live in a barn?
2 replies

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Dec 3, 2012, 5:12 PM

when talking to another rep

me: gimme one second

rep: second is up

me: oooohhhkeeeeyy gimma a system x second

rep: Laughing
1 replies

Dec 3, 2012, 7:25 PM

An upset customer..

Cust: How many times do I have to tell you, my last name is Sharma. Stop calling me Mr Shawarma!!! Evil or Very Mad
Me: Sorry sir. I'm just so hungry. My bad... Embarassed
1 replies

Nov 26, 2012, 4:54 PM

corperate's here, we were supposed to dress up

I'm wearing a wifebeater Embarassed
2 replies

Nov 29, 2012, 7:21 PM

Actual notes on an account...

Cust ordered a white Galaxy S2 for new line. cust found out the new number generated has "666" on it and wished to change it since she's a christian. advise about changing the number in

Nov 23, 2012, 2:18 PM

I love system improvements

I can't scroll or copypasta
2 replies

Nov 18, 2012, 5:47 PM

Mel Rage

Me: What's wrong with you? you put me on hold for 15 minutes!!! give me your supervisor!!!
Guy on the phone: What super visor? I'm the customer here you idiot! give me your supervisor!!!
Me: Opps!!! sorry Embarassed
3 replies

Nov 23, 2012, 7:44 PM

just pitched the reeally big sale item to a custy who called in for something unrelated

I swear I could feel her gimme an eyeroll Rolling Eyes
1 replies

Nov 21, 2012, 8:39 PM


Grrrr... Twisted Evil

Nov 19, 2012, 3:56 PM

iPhone 5 OTA update

Sold a customer a 5 today, which promptly recommended an update which fixed an issue that prevented over the air updates. Ironically, I couldn't install the update to fix the bug...because of the bug.
1 replies

Oct 10, 2012, 9:01 PM


Most of you PSer's at least the Shop Talk and Lounge people are accessing PS at work.... I wanted to know if you know of any sites that you are not firewalled from, of course we are all not firewalled from phonescoop. Maybe we have other similar websites we are not firewalled from.... Just an idea.... Here is a list of some we can access here. (all version including wikibooks, wikitionary, etc)

I will add more as soon as I figure out what we can and cannot access... add more if you can think of any.
23 replies

Apr 24, 2012, 9:44 PM

Customer's names.

What is the funniest Customer name you've heard for custies?

Here is my short list:

1. ****thead (to be pronounced She-tead)
2. Desireh Dicks
3. Dick Hunter
4. Tequila
5. Chiquita

9 replies

Nov 9, 2012, 11:05 AM


I don't care how asanine you think it is, I'm not letting you add a new line of service to your husband's account. Especially when you're not an authorized user. I don't feel like getting fired this week.

Nov 8, 2012, 5:28 PM

do you or have you ever lived on milf street? -actual security question

2 replies

Nov 4, 2012, 5:53 PM

The iPhone 5 Dilemma

That can't be. I was sure all of the leaks were fake. I don't understand. There's no way apple would make something so boring. Surely Steve Jobs is just playing a prank from the grave.

Are you effing kidding me?! Its just a stretched out iPhone 4S! The Samsung Galaxy Note II 4G LTE has a bigger screen AND more words and numbers on its name. APPLE FAIL.

Well, It DOES have fancy branded names like "Lightning Connector" for every single one of its tiny features, and I've been informed its "magical" and "feels goog in the hand."

I hate myself for wanting something so marginally better than what I already have.

*Throws money at Apple again*
5 replies

Oct 31, 2012, 9:24 PM

"Sprint uses our towers."

Said the associate who works for a GSM carrier.
7 replies
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