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Shop Talk

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Doom Wolf

Aug 10, 2014, 4:11 PM

Kind of Callcenter Agents:

This should be a thread about all the kind of callcenter agents out there.
32 replies
longsleeves

Aug 24, 2013, 1:08 AM

Fired...17 years....

Speedy help!............Oh well time to hang up my ears.
7 replies
CMCHUNK

May 31, 2014, 7:07 PM

Ways of Stress Relief

So, I just got off of a 40 min call that hit as soon as I needed to go to lunch, in which the guy just wasted my time fro the entire 40 minutes, knowing that he did not have coverage and trying to find a loophole to get a new phone, what kinds of stress relief do you guys use when calls like this come in? I tear up sheets of paper
9 replies
dilligaff1

Aug 14, 2015, 10:44 AM

New Call Center

So After Many Years In The Cell Phone Industry I Just Started a New Job For Empire Today In Their Corp. Call Center. Anybody Else Out There With Empire !!!
me12

Dec 17, 2010, 8:59 PM

Kind of Customers:

This should be a thread about all the kind of customers out there.

My favourite is
The Recapper: after you recap what you are selling them they recap everything you just said...

it's like Surprised you just listened to me!! Oh wow... I feel honoured...

then they biotch about how long they have been on the phone with me. Eh? Confused
199 replies

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Bob Sparker

May 8, 2015, 5:16 PM

But who is Phone?

Has anyone else had the same calls about 1001005080?
Drunk Horse Carl

Apr 22, 2015, 8:57 PM

This job is killing me...

I mean this in the most literal sense. I believe this job may be affecting my health, but I wasn't aware to what extent until about a week ago.
Before starting this job, I had never missed a day of work, come hell or high water I had had perfect attendance. I also had gone years without stomach problems. I had allergies and a cold or two that I toughed out but never any other problems. I have now missed three, all stomach related, the most recent one being a severe pain that I had to go to the E.R. to make go away. I was given some medicine, as it was not appendicitis or anything like that, thank god. Before that it was other things, but I still cannot get through a day at work without some sort of reflux and/or nausea, medicine or not. Onc...
(continues)
Drunk Horse Carl

Mar 13, 2015, 2:30 AM

Drivers

I've been working at call centers for a while, and I have a big pet peeve. People who decide to make major account changes or call the most stress inducing center while driving. I am tempted to tell them, "please call back when you are not in a vehicle, as it is against the law for me to continue this call while you are driving" and hang up on them, damn my QA. I might start doing that now, might save a few lives. Most things they ask require me to text them. That is highly illegal for me to do. I am not going to lose my job for them.
1 replies
Ohfrigginreally

Mar 2, 2015, 12:23 PM

Best customer experience?

We all have customers we cant stand or that grate our nerves but have any of you had a really good customer that just makes you smile that day ?

A few days ago I had the pleasure of helping this really nice gentleman. He was so sweet that I was willing to bend over backwards to help him despite the fact that he didnt buy his original stuff from me. He came in very unassuming and smiled the whole time.
1 replies
captainplooky

Dec 30, 2014, 7:58 AM

My Watchful Eye

Muhahahahaha!

Did you peons think I turned a blind eye? Alas, for that has not been the case.

Thank you to those whose ideas that were not nurtured or followed through with that have turned me a profit simply by minor diligence.

You have made me stronger than ever with your weakness!

The Age of Captainplooky dawns again!

Muhahahahaha

Captainplooky Twisted Evil

Ps. To those who don't know or recall... be scared & forewarned. My previous posts are worth reading & dare I say prophetic. Behold the time of reckoning approaches.
1 replies
Pound SOL

Oct 7, 2005, 7:42 PM

Introduction

Hi everyone, this is Zach from the Niagara Falls Verizon Wireless call center. Just thought i'd introduce myself.
16 replies
Ohfrigginreally

Sep 4, 2014, 8:48 PM

I'm hearing this too much

I understand that people like using unlocked phones from various places on cheap plans... What I don't understand is why they want to waste the reps time asking why their phone isn't working or can they get assistance with it? Their go to response seems to always be ..."but I have your service so why can't you help?". Eh?

I have heard it so much lately I barely open my mouth to give a response anymore.
5 replies
CMCHUNK

Aug 6, 2014, 11:41 AM

Dear magenta reps

please, for the love of whatever god you choose, STOP TRANSFERRING CUSTOMERS TO INSURANCE IF YOU DONT WANT TO DEAL WITH THEM. I have had 3 transfers from tmo that were just hard to understand or diffucult customers trying to pay their bill or dispute a charge and thats not what we do here.

So please stop!
1 replies
hobble

Jul 22, 2014, 10:25 AM

Twix and chex mix

No bueno on the calling floor
1 replies
sherryberry

Jun 20, 2004, 11:54 PM

Experienced T-Mobile Reps.. a little help

Yeah, I'm kind of new to all of this. Could someone with a little more experience explain Smart Access plans to me a little more. Just like what happens when a customer only qualifies for that or something. What do you have to tell them.. etc., etc. This is only my second weekend working so I am just trying to gain a little more knowledge instead of looking like a fool Smile
6 replies
Bababooey

Jul 14, 2014, 7:55 PM
edited

Suspended AKA Vacation

I got the rest of the week off until Sunday. Getting to work late will get you that little vacation here. I guess now I have time to catch up on my TV shows like Attack on Titan and Breaking Bad.....oh, and some Walking Dead. Cool
1 replies
CMCHUNK

Jul 3, 2014, 1:30 PM

so ive been a temp here

since march, tomorrow I finally find out if I can be rolled over to being a core employee and im super nervous...my quality scores for last month have all been 90 to 100 percent but im still nervous as all hell.
1 replies
CMCHUNK

Jun 18, 2014, 2:45 PM

Phonetic alphabet of my cubical items

A: Awesome Sauce (jar)
B: ball of rubber bands
C: Captain Underpants books
D: Dude Love clock
E: Empty jar of nuts
F: Frank N Furter Action Figure
G: Gong (thats a fun one)
H: Hello Kitty Pin Cushion
I: Indian headdress (inappropriate thanksgiving attire, apparently)
J: Jalapenos in a can from 2001 (seeing how long I can keep them)
K: Killing Joke Graphic Novel
L: lemonaide (no idea where it came from but its just a can of lemonaide)
M: Monthy Python and the Holy Grail Script
N: nun-chuk (its a mini catapult that throws plastic nuns)
O: Oscar the grouch stuffed animal
P: Pokemon Yellow
Q: Queen greatest hits CD
R: Recorder (the musical kind)
S: Scuba Steve (yes, From Big Daddy)
T: Tardis Nitelight
U: Unhinged &Unglued MTG...
(continues)
6 replies
CMCHUNK

Jun 20, 2014, 7:01 PM

getting Shop Talk back to its roots

Me: thank you for calling, how may I help you today?
Cmr: Hi, I know I dont have coverage, but i need to file a claim
me: Sir, we can not file claims for you if you have no coverage
Cmr: fine you con artist (hears cmr speaking to carrier rep in the background)
Cmr: ok i have insurance now file my claim
Me: ok.....may I ask when your phn was damaged, lost, or stolen
Cmr: yeah it was about 3 weeks ago
Me: (continues with claim as usual) ok sir it looks like your claim is not covered
Cmr: WHY NOT THIS D@MN TIME
Me: Well sir you did not have coverage at the time your device was damaged, therefore the damage is not covered by our insurance
Cmr: Youre a scam artist! Send me to someone spanish I can reason with them
Me: ok sir, right awa...
(continues)
5 replies
KraventheRaven

Jun 18, 2014, 10:57 AM
edited

Funny...

I though getting a low QA score this week would've set me in a raging storm of fury...

So I either don't care or just expected it for so long I wasn't bothered.

My scores were average and then they changed my QA coach, that's when they started to get really good. Then they switched me back to my old coach, and now they suck.

Just saying...
6 replies
 
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