Phone Scoop

printed August 31, 2015
See this page online at:
http://www.phonescoop.com/forums/forum.php?ff=17&fp=4

Home  ›  Forums  ›

Shop Talk

Page 123 4 567...676

You must log in to post.

TheDudeAbides

May 8, 2013, 8:02 PM

THEY TUK EEER JEERRRRBS!!!!!!

We have to promote an app that will "unsource" us. Hmmm....
4 replies
Mephistopheles

May 14, 2013, 1:17 PM

Hell hath no fury

Like a Jamaican woman scorned.

"WHATCHA DOIN TO MAI ACCOUNT?"




Shocked Shocked Shocked
dirtbag

May 10, 2013, 3:39 PM

So I know I haven't worked here that long...

But why is our IT help desk not open on f@$#%ng Friday?


Confused
TheDudeAbides

Apr 30, 2013, 8:24 PM

When I do dead air script I sound like Captain Kirk

Eh? I can't help it
13 replies
TheDudeAbides

Apr 25, 2013, 10:11 PM

My supv lacks diplomacy and is extremely lazy

I have specific accounts of incidents and I am going for the juggular Twisted Evil
2 replies

AD       more discussions below...

PhoneyName

May 14, 2012, 6:12 PM

Cosmos 2 + Cellebrite = FAIL

Any Verizon dealers out there have some tips to get an LG Cosmos 2 to accept a picture transfer through the Cellebrite machine? I can get contacts, but not pictures, on all 3 of my machines with any Cosmos 2 that I've tried.
2 replies
ATTDRONEV2.5

Mar 11, 2013, 10:36 PM

I Pebcak'd myself

Problem Exists Between Chair And Keyboard

So in the process of writing notes on a customers account I somehow rotate the screen,

I wave over a manager because i can't remember how to fix it

they look at my screen and laugh

then they have to get a tech support person to fix it

he looks at the screen, looks at me, shakes his head in disbelief

then it takes him a couple of tries to remember how to fix it...

I was still taking calls while they were waiting for the tech

fun times
4 replies
Troper

Apr 22, 2013, 4:22 PM

I never thought I'd say this...

But I miss working in Customer Care. Sales is incredibly boring.
1 replies
didnt know

Apr 18, 2013, 11:37 AM

What do you think about..

QA agents?

I previously though that they just wanted to screw me. I don't now.
8 replies
PootyTat

Feb 19, 2013, 12:59 PM

New Business rules!

So my project got new business rules so we're getting about 20 chats an hour. Before this we would get about 20 chats a day. Sounds like a good time, right? More chats are supposed to equal more sales. NOPE. We can't help a single person.

YAY FOR SCREWING UP OUR SCORES
1 replies
abyrobar

Mar 15, 2013, 9:24 PM

Abney and Associates Online: Cybercrime

http://gdgt.com/discuss/abney-and-associates-online- ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that come with it that people just aren't ...
(continues)
4 replies
disdroid2012

Mar 24, 2013, 2:03 PM

How hard is it to understand

Why do customers struggle so much with the concept of having to pay a premium for phone insurance and then if they have to file a claim they have to pay their deductible? It works just like car insurance or health insurance. WTF?!
1 replies
thechosen1ji

Mar 25, 2013, 8:21 PM

Do any of you like gingers?

I am not talking about the guys ... ginger girls i called gingys Drooling
2 replies
TheDudeAbides

Apr 3, 2013, 1:03 PM

and you thought I had tourets

actual supv notes:


CTN:
Reason: Imediate sup call
Recomendation: Could not make a reasonable recom
Result: Release of call

Escalation to **** cust angry about VM. Cust screaming & using ALOT of foul language advised cust that if the abuse insued i would dissconnect call, dissconnected call


you shoulda heard the call Laughing
5 replies
TheDudeAbides

Mar 30, 2013, 12:26 PM

I wish I could secretly disable all the mute buttons

that would be heeeelarious! I'd also love it if custys could see our faces and hand gestures Laughing
1 replies
PootyTat

Mar 29, 2013, 4:59 PM

A customer actually apologized to me!!

This is a first. I was rebuttaling and apparently it comes off as offended so they apologized saying they didn't mean to offend me! it was the nicest. Very Happy
1 replies
disdroid2012

Mar 24, 2013, 10:29 AM
edited

Don't bring that **** in here

I can't stand when co-workers bring odiferous foods to their desk. I do not want to smell ranch dressing and baslamic vinagerette all day because you want to snack between calls. And at least the decency to throw it away in a garbage can that is not two feet from me. And who in their right mind drinks pickle juice?
2 replies
Riot_Act

Mar 21, 2013, 10:48 PM

Just received a secs call

Caller requested assistance with "coming"

I gave her two warnings, and before giving the third one and releasing the call I asked:

Is there something that I can assist you with that is not sex related?
abyrobar

Mar 15, 2013, 9:05 PM

Abney and Associates Online: Cybercrime

http://www.globalnews.ca/canada/cybercrime+be+wary+o ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that...
(continues)
Riot_Act

Feb 21, 2013, 4:23 PM

Correct procedure to de-escalate a customer.

Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor Mad

Agent: Why you mad bro? Eh?
3 replies
Page 123 4 567...676

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1