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jortlieb

May 21, 2013, 8:43 PM

Android Upgrade?

I just found a customer that has a Sony Xperia U with the international version, according to sony's website there is an upgrade for that phone that originally comes with the android gingerbread 2.3.6 and it can be upgraded to android ice-cream sandwich 4.0.1 but for some reason it is not letting him upgrade, do you have any idea of what the issue could be?
1 reply
Downscripting

May 21, 2013, 8:52 AM

JAYSHMAY

I found your gs4 answer...

Your mobile device supports a feature called Smart Alert. Smart Alert is a motion gesture that will cause your device to vibrate when you pick it up and when notifications, such as missed calls or new messages, are waiting.

You can turn on this feature in the motion settings menu. From the Home screen, touch Menu > Settings > My device > Motions and gestures > Motion. Touch the slider to turn Motion on , if not already turned on. Touch the slider to turn Smart alert on .


There you go Wink Smile
3 replies
worldwatcher

May 20, 2013, 10:21 AM

EXCESSIVE DATA USAGE ON THE AT&T IPHONE 4

Has anybody ever encountered that issue with the iphone 4 using Excessive amount of data?

I have had multiple cases and always it is with the iphone 4. I followed up with a few customers that i have encountered the problem with and some stop getting overages after doing a master reset, some after a software update, i have even had customer get warranty replacement .

And the problem really seems not to be with the customer's usage but the phone itself.

Can anybody help me confirm?
4 replies
Downscripting

May 17, 2013, 10:53 AM

Hmm..

This customer just called me and said that his tmo phone wont receive text messages. I explained to him that this is ATT not tmo so I cannot help him. He says, well I have an ATT and a tmo acc why can't you help me. Rolling Eyes
2 replies
TheDudeAbides

May 8, 2013, 8:02 PM

THEY TUK EEER JEERRRRBS!!!!!!

We have to promote an app that will "unsource" us. Hmmm....
4 replies

AD       discussions continues below...

Mephistopheles

May 14, 2013, 1:17 PM

Hell hath no fury

Like a Jamaican woman scorned.

"WHATCHA DOIN TO MAI ACCOUNT?"




Shocked Shocked Shocked
dirtbag

May 10, 2013, 3:39 PM

So I know I haven't worked here that long...

But why is our IT help desk not open on f@$#%ng Friday?


Confused
TheDudeAbides

Apr 30, 2013, 8:24 PM

When I do dead air script I sound like Captain Kirk

Eh? I can't help it
13 replies
TheDudeAbides

Apr 25, 2013, 10:11 PM

My supv lacks diplomacy and is extremely lazy

I have specific accounts of incidents and I am going for the juggular Twisted Evil
2 replies
PhoneyName

May 14, 2012, 6:12 PM

Cosmos 2 + Cellebrite = FAIL

Any Verizon dealers out there have some tips to get an LG Cosmos 2 to accept a picture transfer through the Cellebrite machine? I can get contacts, but not pictures, on all 3 of my machines with any Cosmos 2 that I've tried.
2 replies
ATTDRONEV2.5

Mar 11, 2013, 10:36 PM

I Pebcak'd myself

Problem Exists Between Chair And Keyboard

So in the process of writing notes on a customers account I somehow rotate the screen,

I wave over a manager because i can't remember how to fix it

they look at my screen and laugh

then they have to get a tech support person to fix it

he looks at the screen, looks at me, shakes his head in disbelief

then it takes him a couple of tries to remember how to fix it...

I was still taking calls while they were waiting for the tech

fun times
4 replies
Troper

Apr 22, 2013, 4:22 PM

I never thought I'd say this...

But I miss working in Customer Care. Sales is incredibly boring.
1 reply
didnt know

Apr 18, 2013, 11:37 AM

What do you think about..

QA agents?

I previously though that they just wanted to screw me. I don't now.
8 replies
PootyTat

Feb 19, 2013, 12:59 PM

New Business rules!

So my project got new business rules so we're getting about 20 chats an hour. Before this we would get about 20 chats a day. Sounds like a good time, right? More chats are supposed to equal more sales. NOPE. We can't help a single person.

YAY FOR SCREWING UP OUR SCORES
1 reply
abyrobar

Mar 15, 2013, 9:24 PM

Abney and Associates Online: Cybercrime

http://gdgt.com/discuss/abney-and-associates-online- ... »
Cybercrime: Be wary of public Wi-Fi while on vacation
MONTREAL - Travellers should be wary of cyber threats on vacation as they access free wireless networks with their smartphones, tablets or laptops, says software security company Symantec Corp.
Canadians travelling for March break and into the summer season shouldn't be doing things like pulling up their bank accounts on Wi-Fi networks, said Symantec Canada's Lynn Hargrove.
"What people don't realize is that there's no security on those Wi-Fi networks for the most part," she said.
"It's a great way to keep in touch while you're on vacation, but there are some inherent risks that come with it that people just aren't ...
(continues)
4 replies
disdroid2012

Mar 24, 2013, 2:03 PM

How hard is it to understand

Why do customers struggle so much with the concept of having to pay a premium for phone insurance and then if they have to file a claim they have to pay their deductible? It works just like car insurance or health insurance. WTF?!
1 reply
thechosen1ji

Mar 25, 2013, 8:21 PM

Do any of you like gingers?

I am not talking about the guys ... ginger girls i called gingys Drooling
2 replies
TheDudeAbides

Apr 3, 2013, 1:03 PM

and you thought I had tourets

actual supv notes:


CTN:
Reason: Imediate sup call
Recomendation: Could not make a reasonable recom
Result: Release of call

Escalation to **** cust angry about VM. Cust screaming & using ALOT of foul language advised cust that if the abuse insued i would dissconnect call, dissconnected call


you shoulda heard the call Laughing
5 replies
TheDudeAbides

Mar 30, 2013, 12:26 PM

I wish I could secretly disable all the mute buttons

that would be heeeelarious! I'd also love it if custys could see our faces and hand gestures Laughing
1 reply
PootyTat

Mar 29, 2013, 4:59 PM

A customer actually apologized to me!!

This is a first. I was rebuttaling and apparently it comes off as offended so they apologized saying they didn't mean to offend me! it was the nicest. Very Happy
1 reply
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