What do you think about..
I previously though that they just wanted to screw me. I don't now.
A lot of people were complaining about the inhuman way our calls were being graded at my work, therefore, over time, they had us become more conversational than robotic. It's an ever-evolving process
Personally, I feel like one can *always* find room for improvement in retrospect.. the very idea that calls are monitored for more than just making sure we aren't rude to the customer or slamming them is a vicious cycle.
But yeah, most of my ex-teammates are kinda angry with me, but I mean, it's my job.
That makes me sad sometimes